"premium Time" Confusing As A New Player
#1
Posted 04 August 2013 - 10:02 AM
So as a brand new player, a couple of things went through my mind:
1. Maybe I can find out what the premium account is and purchase it from my account page on the web. - Nope. Couldn't find what I was looking for
2. I can't click the Add Time button, so maybe the feature isn't supported
3. I see people talking about premium accounts, so they must be active. Since i can't click it and it says "Premium Account", I must have been given a free premium account for a day or two as a new user to try it out. Cool! Bonus XP!
The next day, I finally discovered the "player stats" tab of the match end screen (yea, it took me a while.. lol I noticed that it said "With a Premium Account you could have earned:"
This really confused me now. Clearly I wasn't a premium account, but why couldn't I add time?
Fortunately a bit later I decided to buy a 'Mech with MC, and get a larger package than was needed. It was then, by ACCIDENT mind you, that I discovered I could now add time, and then it added a number of days next to premium account.
As a new player, I would have purchased premium account time a full day earlier (on my first day of play), if I'd been able to figure out at all how to activate it. I have a few suggestions that would help out a lot, and I think any of these would have made it more clear for me
1. Instead of showing "Premium Account" with no days, and an unusable Add Time button with no MC, it should say "Standard Account" when you aren't premium, and the button could instead say "Go Premium"
2. Clicking the Add Time button, if I have no MC, should have sent me directly to an MC purchase page with an explanation. Then I would have bought the MC right then, picked the duration, and went on my way
3. Show "0 days" instead of nothing next to Premium Account if I don't have any days purchased. This give the "Add Time" button context and you don't misinterpret "Premium Account" as just a status
Obviously I'm still a customer, and I finally stumbled my way to it, but I was very frustrated while trying to give you my money. I think that part should be easier for new players
#2
Posted 05 August 2013 - 05:07 AM
#3
Posted 20 September 2013 - 11:10 PM
And it seems that if you don't know to redeem your 1 free day of premium time when you first DL the game, you can't get it. If I'm mistaken and there's still a way for me to get it, someone please correct me!
#4
Posted 22 September 2013 - 03:04 AM
#5
Posted 22 September 2013 - 05:24 PM
Edited by Pillager Ale, 22 September 2013 - 06:42 PM.
#6
Posted 30 September 2013 - 09:27 PM
#7
Posted 01 October 2013 - 07:13 AM
Maybe October will ... I'm finding it hard to be optimistic right now. I hope the new players here are bright eyed and bushy-tailed enough to keep up the MWO spirit. And I hope you get some good answers to your questions. I guess I'm just burnt out right now from all this.
#8
Posted 15 November 2013 - 08:14 PM
#9
Posted 28 November 2013 - 12:05 PM
Also, I purchased a Phoenix Overlord pack, but so far I've seen nothing reflected in my account. I received a receipt, so not sure if I'm awaiting payment processing or what... ?
Some explanation of Cbills, MCreds and generally the way the shop works would be extremely helpful to the new players. I see there are two tabs greyed out at the top of the lobby interface - does that mean they're still in progress?
#10
Posted 30 November 2013 - 09:33 AM
This is especially true with the mech lab. It completely baffled me at first, but once I realized you're actually working out of your own garage, and anything you try to equip that you don't already own carries a cost, I think it's actually pretty slick (though it *would* be nice if they could provide more info like ammo totals and such).
#11
Posted 23 December 2013 - 12:40 PM
Cheers from the friendly neighborhood fan
#12
Posted 23 December 2013 - 06:38 PM
Spidermanfan110, on 23 December 2013 - 12:40 PM, said:
Cheers from the friendly neighborhood fan
It adds an extra 7 days of premium time that you can activate at any time. So say you have 10 days of Premium time and then redeem the christmas premium, you can either active that extra 7 days or wait after your first 10 runs out. As for how long you have that premium time, you have it indefinitely until you activate it.
#13
Posted 24 December 2013 - 08:30 AM
How much you get with a fresh account, I don't know... but normally you have to purchase premium time with Mechwarrior credits (MC).
Or you might get some premium time days with a bigger purchase, like the founders, phoenix or clan packages.
You get to choose when to activate the premium time. You don't have to activate premium time, you can store it for as long you want. You don't have to use up all your premium time before purchasing more or fear it gets activated when purchasing more.
If you have two or more premium times, I don't know if you are asked to activate the 2nd time, or if the whole (added up) premium time is activated when you click the button.
But I think, you can't see how much time you have until you activate it. That's the knowledge I have about that topic...
If something I said is wrong, please correct me.
Edited by GoldenFleece, 07 February 2014 - 02:14 AM.
#14
Posted 26 December 2013 - 03:19 PM
GoldenFleece, on 24 December 2013 - 08:30 AM, said:
How much you get with a fresh account, I don't know... but normally you have to purchase premium time with Mechwarrior credits (MC).
Or you might get some premium time days with a bigger purchase, like the founders, phoenix or clan packages.
You get to choose when to activate the premium time. You don't have to activate premium time, you can store it for as long you want. You don't have to use up all your premium time before purchasing more or fear it gets activated when purchasing more.
If you have two or more premium times, I don't know if you are asked to activate the 2nd time, or if the whole (added up) premium time is activated when you click the button.
But, I think you can't see how much time you have until you activate it. That's the knowledge I have about that topic...
If something I said is wrong, please correct me.
I think part of the confusion is regarding how you exchange the MC's for premium time. For that, there's an "Add Time" button at the bottom of the main game screen.
#15
Posted 09 January 2014 - 06:13 AM
Geek Verve, on 30 November 2013 - 09:33 AM, said:
This is especially true with the mech lab. It completely baffled me at first, but once I realized you're actually working out of your own garage, and anything you try to equip that you don't already own carries a cost, I think it's actually pretty slick (though it *would* be nice if they could provide more info like ammo totals and such).
Well like I said, it's pretty, and it does the job - but part of the modern understanding of UI design is that you make things as easily discoverable for the user as is possible. If it's not obvious, you should offer clues and cues to promt them what to do next. Personally I'm a game UI designer, and I'm working on some horrendously complex games, so to me it's pretty apparent... and even though I'm used to working on thousands of different interfaces, MWO does not do well when it comes to ease of for new players. Also, the warning messages are a right pain and not usually necessary. I can't launch my mech without an engine anyways, so why warn me about it, when I'm not warned that I'm carrying my quad AC5 Jaager into battle without a single round of ammo. Things like this you see... It's a difficult job to map out and account for all these user interactions and confusions, but it's still a requirement of modern day software in almost every case.
Granted I've had the game a while now, played the hell out of it and learned a lot from other players, so I pretty much understand how it all works, but that shouldn't have to be the case in order to use the game from the get-go.
I guess the efforts have gone towards the version 2 UI, so this thread should hopefully become void once it's released.
Edited by PSYB0RG, 09 January 2014 - 06:14 AM.
#16
Posted 23 January 2014 - 11:17 AM
#17
Posted 08 June 2014 - 09:16 PM
#18
Posted 09 June 2014 - 01:16 AM
#19
Posted 21 June 2014 - 05:20 PM
#20
Posted 08 July 2014 - 06:10 AM
Do I get 2x credits? 3x, 4x, 5x ? Do I get any extra MC? Any Extra GXP? or just the in game money?
What this game needs is a manual. We should not have to go to a Forum and beg for Information.
I mean... Please.
1 user(s) are reading this topic
0 members, 1 guests, 0 anonymous users