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Connection Problem After A Few Games


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#1 Jeffrey Wilder

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Posted 05 April 2014 - 06:02 AM

Same old problem. I have this problem ever since the new patch after the LRM boost. In other words, no problem when LRM was boosted.

I have to kill the client every 4 to 6 games because it will ALWAYS fail to connect back to the server. The "Connecting" message just keeps going on screen but it NEVER connects even after 10 minutes (yes, I left it there for 10 minutes).

Can somebody please fix this? It is very irritating to kill your client a few times in an hour just to play. If I play for 12 hours, I'll have to kill it over 20 times!

#2 Jeffrey Wilder

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Posted 06 April 2014 - 08:31 AM

I think these problems are also related.

1) Endless "Refreshing Data"
2) Random "Pure Function Call"

I have tried everything from deleting shader folder, reinstalling, different resolution, different graphic settings and they ALL DO NOT WORK.

#3 Ironwithin

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Posted 06 April 2014 - 08:34 AM

Did you try submitting a support ticket ?

#4 Artificer

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Posted 06 April 2014 - 08:37 AM

Having connection problems too. tracert stops at border1.te7-1-bbnet1.tor001.pnap.net/ [70.42.24.132]

I can't be the only one encountering this...

Posted Image

#5 Cord78

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Posted 06 April 2014 - 09:41 AM

Artificer... I have the same problem. Trace Route dies at same spot. usually ping is sub 25 but I have seen the odd case where it spikes above 1000. The issue is not my PC or my internet as everything else works fine for me.

He is an example... was just in a match waiting for the 60 seconds to count down. With 5 seconds to go my ping spike from 18 to 8000+ followed by a disconnect.

Edited by Cord78, 06 April 2014 - 09:50 AM.


#6 Jeffrey Wilder

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Posted 06 April 2014 - 10:15 AM

Saving loadouts can also freeze the client.

I have to kill my client numerous times just to change a loadout. Problem saving might also mean some routing issues which really need to be resolve.

#7 Hellen Wheels

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Posted 06 April 2014 - 12:14 PM

Pure Function Call

Same bug that was back in Feb. 2013

Come on, PGI

#8 Jeffrey Wilder

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Posted 06 April 2014 - 06:02 PM

View PostJeffrey Wilder, on 06 April 2014 - 08:31 AM, said:

I think these problems are also related.

1) Endless "Refreshing Data"
2) Random "Pure Function Call"

I have tried everything from deleting shader folder, reinstalling, different resolution, different graphic settings and they ALL DO NOT WORK.


3) Endless "Connecting"

#9 Jeffrey Wilder

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Posted 07 April 2014 - 01:20 AM

Anybody has this problem of needing to kill the client after every 3 to 6 matches?

#10 Jeffrey Wilder

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Posted 07 April 2014 - 08:37 AM

I did some troubleshooting and something interesting came up.

I deleted the current weapongroups.xml and created a new one by firing up the client.

Next, I created a number of weapon groupings in game. Then I manually counted the number of mech IDs that were created in the new weapongroups.xml. To my surprise, there were missing mech entries. Example, I created 5 fresh weapon groups but only 4 mech IDs were in the new xml file.

It seems to me something is wrong here. The number of mech IDs should be equal to the number of fresh weapon groupings.

Next, I repeated the same process with a fresh weapongroups.xml and found that IF I do not play mechs that has missing IDs in the xml file, the client seems to be more stable.

In other words, missing mech IDs are causing some of the problems I listed above.

Thus, to avoid client crashes, endless connecting or refreshing, do this.

1) Delete your current weapongroups.xml.
2) Manually take note which mech IDs are not being created in the new weapongroups.xml file.
3) Repeat the same process but this time, only play mechs that have a valid ID.

#11 Ironwithin

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Posted 07 April 2014 - 09:42 AM

You should submit your findings via support ticket, it's pure conincidence if someone from PGI picks it up here.

#12 Jeffrey Wilder

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Posted 07 April 2014 - 05:20 PM

Well, I am posting here for the benefit for all the other players that have this problem as well.

#13 Ironwithin

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Posted 07 April 2014 - 07:17 PM

That's great but nobody here can fix it.

#14 Jeffrey Wilder

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Posted 07 April 2014 - 09:47 PM

I did additional tests to confirm my suspicions; think I may have found the root of the problem.

Can somebody help test this?

The problem seemed to come from the trial mechs. If you have played ANY of the trial mechs in a session, the game client WILL throw up the errors below.

1) Endless "Refreshing Data"
2) Random "Pure Function Call"
3) Endless "Connecting"

You only have to play ANY trial mechs ONCE and you will get an error in time to come.

Solution is not to play any trial mechs. If you need to, just kill off the game client once any of the error occurs. Sticking to your own mechs somehow do not generate any error for me at all.

Think PGI needs to pay me for this.

#15 fleshwoundNPG

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Posted 07 April 2014 - 10:56 PM

View PostJeffrey Wilder, on 07 April 2014 - 09:47 PM, said:


Think PGI needs to pay me for this.


No, your solutions do not involve in the creation of Hero Mechs.

#16 Hellen Wheels

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Posted 08 April 2014 - 04:46 PM

View PostJeffrey Wilder, on 07 April 2014 - 09:47 PM, said:

I did additional tests to confirm my suspicions; think I may have found the root of the problem.

Can somebody help test this?

The problem seemed to come from the trial mechs. If you have played ANY of the trial mechs in a session, the game client WILL throw up the errors below.

1) Endless "Refreshing Data"
2) Random "Pure Function Call"
3) Endless "Connecting"

You only have to play ANY trial mechs ONCE and you will get an error in time to come.

Solution is not to play any trial mechs. If you need to, just kill off the game client once any of the error occurs. Sticking to your own mechs somehow do not generate any error for me at all.

Think PGI needs to pay me for this.

Confirmed:

Played 6, 7 maybe 9 matches in bought and paid for mechs, no problemo.....

Took a Trial Mech in (the Victor) and WHAM BAM THANK YA MA'AM crash city....

#17 Jeffrey Wilder

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Posted 09 April 2014 - 12:00 AM

View PostHellen Wheels, on 08 April 2014 - 04:46 PM, said:

Confirmed:

Played 6, 7 maybe 9 matches in bought and paid for mechs, no problemo.....

Took a Trial Mech in (the Victor) and WHAM BAM THANK YA MA'AM crash city....


Alright! That seems to be the root of the problem.

Now.................how did PGI mess it up in the first place?

#18 Jeffrey Wilder

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Posted 09 April 2014 - 06:49 PM

Bump.

So that people know how to bypass their errors.

#19 Jeffrey Wilder

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Posted 11 April 2014 - 09:01 AM

Bump. Is this problem going to be fix next patch?

#20 DeltaWhite

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Posted 12 April 2014 - 09:28 AM

Im geeting so unstable like when U.I 2.0 was lauched(i was almost 2 months unable to play cuz of that) now its behaving like that, especially when i use my BATTLEMASTER , game dont let me finish my Builds, Alerted(with no explanation) and bugged out loadout, Save Loadout Error(leaving my mech almost stripped), and the commom in game, post game, pregame disconnections.





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