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Installer Doesn't Want To Install


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#1 Matthew Arcilla

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Posted 18 April 2014 - 03:55 PM

Could anyone help me out? Been trying to install but the installer keeps spitting back that 'issues' have caused setup to fail.

When I try to run it as 'Custom' install to "C:\Program Files\Piranha Games..." I get a warning that there may be existing content there but I've tried checking the registry and there's no sign of a Piranha Games entry, and I've tried checking all my Program Files folders and there's no sign of it or MWO either just to be sure. A 'Typical' install yields no such prompt but fails to install anyway.

Here's the log file I got:
[2248:2228][2014-04-19T07:45:28]i001: Burn v3.7.1001.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\asus\Downloads\MechWarriorOnlineInstaller.exe, cmdline: '-burn.unelevated BurnPipe.{8507EE09-0615-4FB5-8BD5-2A0B33A6A9AD} {8620965A-2AEE-492E-B58C-769F1578ED78} 3616'
[2248:2228][2014-04-19T07:45:28]i000: Initializing string variable 'TempPatcherFolder' to value '[ProgramFilesFolder]Piranha Games\MWOPatcher'
[2248:2228][2014-04-19T07:45:28]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\MechWarrior Online\Bin32\MechWarriorOnline.exe'
[2248:2228][2014-04-19T07:45:28]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Piranha Games'
[2248:2228][2014-04-19T07:45:28]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\asus\AppData\Local\Temp\MechWarrior_Online_20140419074528.log'
[2248:2228][2014-04-19T07:45:28]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\asus\Downloads\MechWarriorOnlineInstaller.exe'
[2248:2228][2014-04-19T07:45:28]i000: Setting string variable 'WixBundleName' to value 'MechWarrior Online'
[2248:2228][2014-04-19T07:45:28]i100: Detect begin, 3 packages
[2248:2228][2014-04-19T07:45:28]i000: Setting string variable 'HasVCPP2010Search' to value '1'
[2248:2228][2014-04-19T07:45:28]i000: Setting string variable 'Netfx35SP' to value '1'
[2248:2228][2014-04-19T07:45:28]i000: Setting string variable 'Netfx20Version' to value '2.0.50727.5420'
[2248:2228][2014-04-19T07:45:28]i000: Setting string variable 'Netfx4FullVersion' to value '1'
[2248:2228][2014-04-19T07:45:28]i000: Setting string variable 'Netfx35Version' to value '3.5.30729.5420'
[2248:2228][2014-04-19T07:45:28]i000: Setting string variable 'Netfx30Version' to value '3.0.30729.5420'
[2248:2228][2014-04-19T07:45:28]i101: Detected package: vcredist_x86.exe, state: Absent, cached: None
[2248:2228][2014-04-19T07:45:28]i101: Detected package: dotNetFx40_Full_x86_x64.exe, state: Absent, cached: None
[2248:2228][2014-04-19T07:45:28]i101: Detected package: MechWarrior_Online.msi, state: Absent, cached: None
[2248:2228][2014-04-19T07:45:28]i104: Detected package: MechWarrior_Online.msi, feature: DirectXRedist, state: Absent
[2248:2228][2014-04-19T07:45:28]i104: Detected package: MechWarrior_Online.msi, feature: MechWarriorOnlineInstall, state: Absent
[2248:2228][2014-04-19T07:45:28]i052: Condition 'NOT Installer_Running' evaluates to true.
[2248:2228][2014-04-19T07:45:28]i052: Condition 'NOT ((VersionNT > 501 OR VersionNT64 > 501) OR (VersionNT = 501 AND ServicePackLevel >= 3) OR (VersionNT64 = 501 AND ServicePackLevel >= 2))' evaluates to true.
[2248:2228][2014-04-19T07:45:28]i199: Detect complete, result: 0x0
[2248:1544][2014-04-19T07:46:00]i000: Setting string variable 'InstallFolder' to value 'C:\Program Files (x86)\Piranha Games'
[2248:1544][2014-04-19T07:46:00]i000: Setting string variable 'DTSC' to value '1'
[2248:1544][2014-04-19T07:46:00]i000: Setting string variable 'SMSC' to value '1'
[2248:2228][2014-04-19T07:46:00]i200: Plan begin, 3 packages, action: Install
[2248:2228][2014-04-19T07:46:00]i052: Condition 'NOT HasVCPP2010Search' evaluates to false.
[2248:2228][2014-04-19T07:46:00]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86.exe
[2248:2228][2014-04-19T07:46:00]i052: Condition 'NOT Netfx4FullVersion' evaluates to false.
[2248:2228][2014-04-19T07:46:00]w321: Skipping dependency registration on package with no dependency providers: dotNetFx40_Full_x86_x64.exe
[2248:2228][2014-04-19T07:46:00]i052: Condition 'NOT InstallFolder_registry' evaluates to true.
[2248:2228][2014-04-19T07:46:00]i204: Plan 2 msi features for package: MechWarrior_Online.msi
[2248:2228][2014-04-19T07:46:00]i203: Planned feature: DirectXRedist, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[2248:2228][2014-04-19T07:46:00]i203: Planned feature: MechWarriorOnlineInstall, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[2248:2228][2014-04-19T07:46:00]i000: Setting string variable 'WixBundleRollbackLog_MechWarrior_Online.msi' to value 'C:\Users\asus\AppData\Local\Temp\MechWarrior_Online_20140419074528_0_MechWarrior_Online.msi_rollback.log'
[2248:2228][2014-04-19T07:46:00]i000: Setting string variable 'WixBundleLog_MechWarrior_Online.msi' to value 'C:\Users\asus\AppData\Local\Temp\MechWarrior_Online_20140419074528_0_MechWarrior_Online.msi.log'
[2248:2228][2014-04-19T07:46:00]i201: Planned package: vcredist_x86.exe, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2248:2228][2014-04-19T07:46:00]i201: Planned package: dotNetFx40_Full_x86_x64.exe, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2248:2228][2014-04-19T07:46:00]i201: Planned package: MechWarrior_Online.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2248:2228][2014-04-19T07:46:00]i299: Plan complete, result: 0x0
[2248:2228][2014-04-19T07:46:00]i300: Apply begin
[0E20:1A2C][2014-04-19T07:46:00]i360: Creating a system restore point.
[0E20:1A2C][2014-04-19T07:46:06]i361: Created a system restore point.
[0E20:1A2C][2014-04-19T07:46:06]i000: Caching bundle from: 'C:\Users\asus\AppData\Local\Temp\{73bcb521-8936-42d7-ad00-ec2bb399e26c}\.be\MechWarriorOnlineInstaller.exe' to: 'C:\ProgramData\Package Cache\{73bcb521-8936-42d7-ad00-ec2bb399e26c}\MechWarriorOnlineInstaller.exe'
[0E20:1A2C][2014-04-19T07:46:06]i320: Registering bundle dependency provider: {73bcb521-8936-42d7-ad00-ec2bb399e26c}, version: 1.4.3.0
[2248:1DF4][2014-04-19T07:46:06]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\asus\Downloads\MechWarriorOnlineInstaller.exe
[2248:1DF4][2014-04-19T07:46:06]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\asus\Downloads\'
[2248:1B60][2014-04-19T07:46:06]e000: Error 0x80004005: Failed to extract all files from container.
[2248:1DF4][2014-04-19T07:46:06]e000: Error 0x80004005: Faild to begin and wait for operation.
[2248:1DF4][2014-04-19T07:46:06]e000: Error 0x80004005: Failed to extract payload: a2 from container: WixAttachedContainer
[2248:1DF4][2014-04-19T07:46:06]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\asus\AppData\Local\Temp\{73bcb521-8936-42d7-ad00-ec2bb399e26c}\7D0D8DA965AF67991B4250E9BC1AC9DC02785934, error: 0x80004005.
[2248:2228][2014-04-19T07:46:06]e000: Error 0x80004005: Failed while caching, aborting execution.
[0E20:1A2C][2014-04-19T07:46:06]i330: Removed bundle dependency provider: {73bcb521-8936-42d7-ad00-ec2bb399e26c}
[0E20:1A2C][2014-04-19T07:46:06]i352: Removing cached bundle: {73bcb521-8936-42d7-ad00-ec2bb399e26c}, from path: C:\ProgramData\Package Cache\{73bcb521-8936-42d7-ad00-ec2bb399e26c}\
[2248:2228][2014-04-19T07:46:06]i399: Apply complete, result: 0x80004005, restart: None, ba requested restart: No

#2 Tarl Cabot

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Posted 18 April 2014 - 06:42 PM

1st, are you using the newest installer?
2nd, Right click on installer and run with Admin privileges.
3rd, really suggest using a different location than default location. Vista+ OS will eventually create 2 MWO folders, one being a hidden (virtual) folder when using Program Files directory default. Use something like c:\games\MWO or such... It will make your life easier.


http://support.micro...uninstall/en-us

You may need to use the above to completely fix the install/uninstall situation.

#3 p4r4g0n

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Posted 18 April 2014 - 09:59 PM

There could be remnants in the registry from a prior install or failed partial install which is causing this problem. If you have the tools, you might want to try cleaning up your registry or if you have the experience / know-how for it, a manual clean up.

Otherwise, you could try using a different default location as suggested by Tarl Cabot and if all else fails, mail support@mwomercs.com with a detailed description of your problem.





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