Jump to content

Crash & Stability Feedback - 1.3.302

Started by Kyle Polulak, Jul 02 2014 09:17 AM

52 replies to this topic

#1 Kyle Polulak

    <member/>

  • Overlord
  • Overlord
  • 584 posts
  • LocationVancouver, BC

Posted 02 July 2014 - 09:17 AM

Crashed to Desktop? Fatal Error? Frozen? Let us know what happened here!

Please attempt to respond to the following questions in your responses:
  • Was any error message provided with the crash, if so, which?
  • Where in the game or menus did the crash occur?
  • What steps had been taken prior to the crash occurring?
  • Does the crash re-occur for you if repeating those same steps?
  • What are your video settings, did you change them since last patch?
  • What are your System specs? (You can include them in a [ spoiler] [ /spoiler]
In some cases we've seen that deleting the shaders folder and relaunching the game will solve these crashes and related issues.

Simply delete the shaders folder located here by default:
C:\Games\Piranha Games\MechWarrior Online\USER\Shaders
Otherwise, please use our new repair tool, which will verify your game directory files and repair any file issues:http://mwomercs.com/...public-release/
Remember to contact us at support@mwomercs.com with your dxdiag for additional 1-to-1 support from our Game Masters!
To find your crash dumps for support, the file is labelled "crashdump.dmp" and the default location is: C:\Program Files (x86)\Piranha Games\MechWarrior Online\USER

#2 Thorqemada

    Member

  • PipPipPipPipPipPipPipPipPipPip
  • 6,366 posts

Posted 02 July 2014 - 01:22 PM

Blackscreen on Exit to Desktop every single time PGI - disabling Frontend Sound does no longer help...

#3 MechWarrior319348

    Member

  • PipPipPipPipPipPipPip
  • Big Daddy
  • Big Daddy
  • 997 posts
  • LocationInside a straightjacket

Posted 02 July 2014 - 02:40 PM

Atfter downloading the patch I open up the game, enter in my password and click enter, then the connecting message pops up along with the spinny thing and it never goes past that stage. the spinny thing just spins and spins.

Repair tool found nothing, and every time i try to re-open the game it has forgot my login info, even though i have always told it to remember my email address.

#4 MechWarrior319348

    Member

  • PipPipPipPipPipPipPip
  • Big Daddy
  • Big Daddy
  • 997 posts
  • LocationInside a straightjacket

Posted 02 July 2014 - 03:28 PM

View Postletuce head, on 02 July 2014 - 02:40 PM, said:

Atfter downloading the patch I open up the game, enter in my password and click enter, then the connecting message pops up along with the spinny thing and it never goes past that stage. the spinny thing just spins and spins.

Repair tool found nothing, and every time i try to re-open the game it has forgot my login info, even though i have always told it to remember my email address.

Never mind, after opening task manager, i noticed that there was 6 mwoclients running even though they werent showing up on my desktop. Tried to end task on one of them, then my computer crashed, after starting back up the game seems to work fine.

#5 Garrjo

    Rookie

  • 1 posts

Posted 02 July 2014 - 03:32 PM

Just downloaded and installed the patch. I am getting Unsupported Video Card detected! ATI R9 2GB - 16 GB RAM - Dual 2TB HDD - Single 250 GB SSD (OS) ???? I am pretty sure I can run this game as I have ran it before with no problems until this patch????

#6 DarthPeanut

    Member

  • PipPipPipPipPipPipPip
  • Liquid Metal
  • 861 posts

Posted 02 July 2014 - 06:44 PM

Exit game option from the testing ground I got a black screen both times I tried it. First time I have seen that but was using the testing grounds to see new fall damage, admittedly I have not used the testing ground much otherwise lately to know if it was only after the patch.

Edited by DarthPeanut, 03 July 2014 - 06:44 AM.

#7 Lazgun

    Rookie

  • Overlord
  • Overlord
  • 3 posts

Posted 02 July 2014 - 08:11 PM

Been dropping in game, just freezes up.

#8 Svidro

    Member

  • PipPipPipPipPipPip
  • 238 posts

Posted 02 July 2014 - 08:30 PM

CTD with FRread Cryengine error. Will try to get it exactly if it happens again.

#9 Svidro

    Member

  • PipPipPipPipPipPip
  • 238 posts

Posted 02 July 2014 - 09:31 PM

Also this may be more server stability, but the SWK vs SJR bug where hitscan weapons in a small area causes the server to lag out will be seen more and more with the new matchmaker, as groups of 12 stay close together. We just exited a 12v12 where the hitscans killed the game.

#10 Stompa

    Member

  • PipPip
  • Stone Cold
  • Stone Cold
  • 27 posts
  • LocationCockpit of my Mech

Posted 02 July 2014 - 11:34 PM

Crashed to Desktop at the beginning of a match + cryengine error :unsure:

#11 Stompa

    Member

  • PipPip
  • Stone Cold
  • Stone Cold
  • 27 posts
  • LocationCockpit of my Mech

Posted 02 July 2014 - 11:46 PM

The Error says:

FRead did not read expectet number of byte from file, only 128 of 0 bytes read.

#12 G SE7EN7

    Member

  • PipPipPipPipPipPipPip
  • Shredder
  • Shredder
  • 579 posts
  • Twitch: Link
  • LocationGaledon District

Posted 03 July 2014 - 02:52 AM

It crashes so much, every patch I hope: 'Will they address crashing issues?'

I run a i73630qm, gtx670mx, 16GB ram, my lappy was made for games just like this, I only run on high settings also.

Always happens in game, I can tell its about to happen because the lag spikes start, I know its not my connection because other online games run just fine. planetside2, 100players going at it, fine. this....24 guys in 1 match on a fixed map.....crash crash crash.

Error message says, connection to server lost.

I really try to love this game but PGI you do yourselves no favours. yay we have fall damage...... but lag is up and crash to desktop is at an all time high.

You owe me so many deaths in my mechs.

Edited by G SE7EN7, 03 July 2014 - 02:55 AM.

#13 Sudden

    Member

  • PipPipPipPipPipPip
  • 274 posts
  • LocationK2 cockpit

Posted 03 July 2014 - 03:10 AM

getting a lot of crashes to desktop, error. is cryengine memory alloction

#14 Captain Fancy Pants

    Member

  • Pip
  • Little Helper
  • Little Helper
  • 17 posts
  • Twitter: Link
  • Twitch: Link
  • LocationDublin, Ireland

Posted 03 July 2014 - 04:01 AM

Getting constant blank screens on exit, last one included a "pure function call" error...

#15 Commissar Aku

    Member

  • PipPipPipPipPip
  • Urban Commando
  • Urban Commando
  • 195 posts

Posted 03 July 2014 - 08:38 AM

I ran the repair tool and it said it found nothing, but every once in a while I have been crashing to desktop at the end of matches.

#16 Nihtgenga

    Member

  • PipPipPipPipPip
  • Bad Company
  • 157 posts

Posted 03 July 2014 - 08:48 AM

View PostStompa, on 02 July 2014 - 11:46 PM, said:

The Error says:

FRead did not read expectet number of byte from file, only 128 of 0 bytes read.
Now here, too. 100% rate, not possible to play. Happens during blackscreen when going from map loading screen into map drop.

#17 Marvyn Dodgers

    Member

  • PipPipPipPipPipPipPipPip
  • Legendary Founder
  • Legendary Founder
  • 1,859 posts
  • LocationCanuck transplanted in the US

Posted 03 July 2014 - 02:45 PM

Please also submit support tickets with a DXDiag and Omicron log attached to help them track these things down.

Good luck with resolution.

#18 Denis Lacroix

    Rookie

  • 7 posts

Posted 03 July 2014 - 03:25 PM

After loading the latest latch, the following happens:

1. I get the signon screen
2. I signon and it says connecting
3. Then it changes to loading
4. Then it changes to connecting again after the hint message screen comes up
5. Then it says unknown error.

I got this 5 times in a row.

I am on a win 7 PC with more than enough memory and disk space using nvidia.

Is anyone else having this type of issue?

#19 Mazgazine1

    Member

  • PipPipPipPipPipPip
  • Overlord
  • Overlord
  • 368 posts
  • LocationLondon, Ontario

Posted 03 July 2014 - 05:07 PM

About 90% of quiting out of the game results in the game window not closing and having to end-task the MWOCLIENT.exe .

This is both from quitting out of a match and logging out and exiting the login menu.

Since this last patch it has gotten far worse.

#20 Alex Reed

    Member

  • PipPipPipPipPipPipPipPip
  • FP Veteran - Beta 1
  • FP Veteran - Beta 1
  • 1,206 posts
  • LocationSomewhere in the Free Worlds League

Posted 03 July 2014 - 09:47 PM

I am crashing to MechLab every time I launch the game from MechLab.

This has happened every match (6-7 times) since the last patch.

I was running a Radeon HD 7770 first and then upgraded to a Geforce GTX 760 with the same results.

I tried the Repair tool ... same result.

I uninstalled and reinstalled the game ... same result.

I load the game, pick a Mech in the MechLab. and then select Play Now, Public Match, Assault and Skirmish.

Once I launch, it keeps MechLab in the back with "Searching" in the foreground. Once it switches to "Connecting," the background is black. Then, with "Connecting" in the foreground, the MechLab loading graphic reappears and I am in the MechLab with the Mech locked out.

The Mech loads and runs fine in Testing Grounds ... it appears to be a network issue.




Spoiler

Edited by Alex Reed, 03 July 2014 - 09:55 PM.

Back to Archive · Next Unread Topic →


1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users