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For Users Of Ntt In Japan - Lag Issues


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#1 Jon Cunningham

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Posted 10 December 2014 - 02:13 PM

Currently NTT misroutes traffic to our online game. We're having trouble persuading them to change their route.

Please email your support or contact them and complain that playing games on their network is slow.

If you have the ability, please also send them a tracert and a ping to our server addresses at 192.99.109.192 and 192.99.40.103.

More technically, the details are this:

NTT chooses to use our Seabone peer to get to our datacenter rather than the other peer, Level3. The problem is transiting to Seabone means going to Singapore first, then Miami, rather than straight across the pacific.

This adds more than 50+ ms to the trip.

Please forward this to your friends using NTT as well so they are aware of the issues.

And if anyone in Japan *doesn't* use NTT, I'd love to see your ping speed to our server. I expect NTT would also be interested to see if their competitors perform better.

#2 Kageru Ikazuchi

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Posted 10 December 2014 - 10:39 PM

I use J:Com, and get about 200 ping pretty consistently.

tracert results in the spoiler ...
Spoiler

Edited by Kageru Ikazuchi, 11 December 2014 - 12:40 AM.


#3 jawa

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Posted 11 December 2014 - 06:17 AM

My ISP is OCN (This ISP is provided by NTT Communications Corporation)

Tracert 192.99.109.192
Spoiler


Tracert 192.99.40.103
Spoiler


#4 Jon Cunningham

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Posted 11 December 2014 - 10:39 AM

Jawa, would you mind making a complaint to OCN? Especially considering the speeds Kageru gets with J:COM?

#5 Binbo Gami

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Posted 11 December 2014 - 07:35 PM

I made a complaint about this 2 or 3 weeks ago to ntt and my provider. my tracert no longer goes through Europe but there is no improvement at all.

#6 Assault One

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Posted 12 December 2014 - 08:46 AM

Hello, semi-related question here. I play from the Philippines and I usually get 250-300 ping and I can play with that. Some days however, I get 400+ to 900+ ping. Today is one of those days. However, i did a ping and tracert of the two ip addresses above.

ping and tracert for 192.99.109.192: http://img.photobuck...zps60fe370c.png

ping and tracert for 192.99.40.103: http://img.photobuck...zpsfe85c02f.png

What's weird is that it shows my regular range of ping rather than the unplayable 400+. Any idea why this happens?

#7 FrostM3

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Posted 12 December 2014 - 11:28 AM

Thank you for finally looking into this issue. I'm on NTT in Japan and have been having latency issues since the November 2013 patch. The game is unplayable for me unless I play behind a vpn. Getting NTT to change may be difficult - everything is so rigid here.

#8 jawa

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Posted 15 December 2014 - 09:24 AM

I inquired of OCN this problem.
But OCN is saying a problem of setting of PGI's ISP.
I don't know whether it's true.

#9 OZHomerOZ

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Posted 24 December 2014 - 03:33 AM

I don't live in japan but had a similar problem playing from Australia. I tested several sites in Montreal Canada to see if there was any difference depending on the sites ISP in Canada. Hope it gives you some ideas and helps you gather evidence.

http://mwomercs.com/...25#entry3794425

Edited by OZHomerOZ, 24 December 2014 - 03:33 AM.


#10 ice trey

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Posted 30 December 2014 - 12:12 AM

I am through NTT Japan.

I have already contacted them before. Actually, before contacting PGI about the issue. They politely brushed me off.

:"Sore wa muzukashii desu ne~!"
Translators note: This means "We're not lifting a damned finger"

I already sent a message to you guys about this. I suggested a staff member who could speak Japanese... possibly one of the higher ranking ones, could speak to them, as that seems to be the only way to get anyone to help you in this country.

In fact, though I couldn't make out half of the sonkeigo/technobabble they were telling me at 300 words per minute, NTT East told me that it was something on PGI's end that needed to be fixed.

#11 jawa

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Posted 04 January 2015 - 04:15 AM

I can't play MWO.
Communication state has become worse than before .
high ping value & Packet loss.

Tracert
Spoiler


PING
Spoiler


#12 Binbo Gami

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Posted 08 January 2015 - 04:17 PM

Going through Europe again it seems


Spoiler

Edited by Binbo Gami, 08 January 2015 - 04:21 PM.






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