3 replies to this topic

[the Dead Eye]

Hallo,

beim Kauf von MC ist die Option Sofortüberweisung zwar auswählbar aber im dann sich öffenden Fenster nicht mehr anwählbar. Ist das Problem nur bei mir so oder geht es anderen auch so ?

[BeezleBug]

Hi,

nein das ist bei jeden so. Ich hab da mal ein Ticket aufgemacht, aber am Ende ist nix bei raus gekommen. Weder Giro Pay noch Sofortüberweisung funktionieren.
Sie sagen einem das es immer auf die Landeswahl ankommt, was natürlich Unsinn ist da man es ja erst unter "Germany" auswählen kann und dann doch nicht.

Ich kann mal mein Ticket hier posten, dann könnt ihr sehen was bei raus gekommen ist.
Mann muss das ganze von unten nach oben lesen wenn dem zeitlichen Ablauf folgen will.

Spoiler

Subject
---------------------------------------------------------------
[Piranha Games] Re: Cant buy MC´s / Location germany


Discussion Thread
---------------------------------------------------------------
Response Via Email
Greetings,

Thank you for writing to us. As informed in our previous email any payment option availability is country and game specific. If you are unable to get Sofortuberweisung payment option then you may want to choose an alternate payment option that is currently available in your region to complete your purchase. We regret any inconvenience caused due to this.

If you require any additional assistance or information, please feel free to contact us at any time.

Thank you,
xxx



Customer By Web Form XXX M
Hello again,

so what you saying is that this service is not available, why is there an option to choose this service in the first place?
The first screenshot shows that there is an option to use this service in my Country, and the second doesn´t ?
I know that this service was available some time ago, can you confirm that?

So there will be no "GiroPay" oder Sofortüberweisung.de" for this game and this country in the near Future?
Just want to know cause, i´m not the only one how want to use this service in this game.

regards

Response Via Email
Greetings,

Thank you for contacting PayByCash/UltimatePay. We regret any inconvenience caused to you. Please be informed that payment options provided via UltimatePay are country and game specific. If you are unable see your desired payment options, we suggest that you choose one of the available payment methods and complete your purchase.

If you need any further assistance, please write to us by simply replying to this email.

Thank you,
xxx


screenshot attached
the second picture shows up after i hit the service "GiroPay" oder Sofortüberweisung.de" As you can see these services are not available anymore.



Response Via Email xxx
Greetings,

Thank you for your email. Unfortunately, we are unable to locate your account/order details in PayByCash database with your email

If you have used UltimatePay payment service for your recent order then please send us all of the following details associated with your recent purchase:

- Game Account Name
- Email address associated with game account/used while placing this order
- Screen shot of the payment options you are currently getting while submitting your payment in .jpg or ,pdf file format
- Screen shot of the error message you are currently getting while submitting your payment in .jpg or ,pdf file format

Once we have this information we will be better equipped to investigate the issue further. Please write to us by simply replying to this email and we will be happy to be of assistance.

Thank you,
xxx


Customer By Email XXX

Hello ultimatepay Team,

i have a problem with your pay services. I forward the mails so you can
see what the problem is about. I want to use your service at a online
game but it doesnt work. I use the same service for Steam and it works
fine. plz let me know how this problem can be fixed.

So wie es aussieht haben sie ihre Zahlungsmethoden angepasst.

https://mwomercs.com...ching-to-xsolla

Edited by BeezleBug, 02 April 2015 - 08:16 AM.

[the Dead Eye]

danke für die Antwort

[CupraZero]

Vielleicht ändert dies ja etwas an der Verfügbarkeit der Sofortüberweisung:

http://mwomercs.com/...ching-to-xsolla