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Shut Up And Take My Karma Koin!


21 replies to this topic

#1 990Dreams

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Posted 06 April 2015 - 05:28 PM

So I am trying to purchase the $20 UrbanMech package with a Karma Koin and it gives me an "error processing your request" error with no further information. Any reason for this?

As a side note, it'd be nice to know when the UrbanMech pack stops being for sale.

Edited by DavidHurricane, 06 April 2015 - 05:45 PM.


#2 Wildstreak

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Posted 06 April 2015 - 06:37 PM

Probably not for a while, Clan I is still available.

#3 Mr D One

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Posted 07 April 2015 - 05:42 AM

Having been through this personal hell that is Karma Koin purchase, PM me anytime and I will tell you the steps to get the pack you want.

#4 Mr D One

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Posted 07 April 2015 - 07:26 AM

Response sent Dave.

Good luck and have patience.

#5 Foust

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Posted 07 April 2015 - 12:21 PM

Seems like the karma koin site is broken. I am unable to combine cards or check balance there. I can check balance on the MWO purchase window though...

#6 990Dreams

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Posted 07 April 2015 - 12:53 PM

Waiting for support. Losing my patience though.

Edited by DavidHurricane, 07 April 2015 - 12:53 PM.


#7 Foust

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Posted 07 April 2015 - 04:07 PM

My response from Karma Koin is copied below.

Quote

Thank you for taking the time to write this email. At this time customers are not able to check their balance or combine their balances. At this time we are working on resolving this issue as soon as possible and apologize for any inconvenience this issue may have caused you.

Although you're unable to check your balance or combine your balance, you can still redeem the balance with the merchant of your choosing.

Thank you for your patience and understanding.

Sincerely,

Karma Koin Support


The issue being I need to use the combined total of my cards to make the purchase.

#8 Mr D One

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Posted 08 April 2015 - 01:11 AM

Hey Foust I just checked my KK balance and combining feature and its seems to be working on the Karma Koin site actual.

Check your pm for some good "karma" m8

tee hee

mmmmm yes

View PostDavidHurricane, on 07 April 2015 - 12:53 PM, said:

Waiting for support. Losing my patience though.


you must learn patience my young jedi.

mmmmmm yes

Edited by Dar1ng One, 08 April 2015 - 01:10 AM.


#9 990Dreams

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Posted 08 April 2015 - 07:01 AM

Still not checking on Karma Koin's site, but it will check on MW:O's site and shows the correct and full balance, but it won't let me purchase.

#10 Foust

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Posted 08 April 2015 - 07:00 PM

Was just successful combine cards on the karma koin site.

#11 Mr D One

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Posted 09 April 2015 - 01:26 AM

View PostFoust, on 08 April 2015 - 07:00 PM, said:

Was just successful combine cards on the karma koin site.

Mech-Cellent!

View PostDavidHurricane, on 08 April 2015 - 07:01 AM, said:

Still not checking on Karma Koin's site, but it will check on MW:O's site and shows the correct and full balance, but it won't let me purchase.

Have you heard from support? - they will advise you of the appropriate MC purchase amount for you country then they will tell you to buy the closest MC KK pack value. You then purchase, once you have the support confirmation email which will tell you NOT to spend the MC bundle, they will manually patch / exchange the MC KK pack for the mech package of your choice.

It won't happen overnight but it will eventually happen.

Edited by Dar1ng One, 09 April 2015 - 04:00 AM.


#12 Kreuger

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Posted 09 April 2015 - 03:52 AM

Regarding Karma Koin but slightly different, I have $6.10 on a card which isn't enough to purchase the least expensive MC package. Is there a way to use the card and then charge the remainder to PayPal or CC ?

#13 Mr D One

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Posted 09 April 2015 - 03:59 AM

View PostKreuger, on 09 April 2015 - 03:52 AM, said:

Regarding Karma Koin but slightly different, I have $6.10 on a card which isn't enough to purchase the least expensive MC package. Is there a way to use the card and then charge the remainder to PayPal or CC ?


I asked this question to support a while ago - the short answer is no.

2 transaction types is not possible at this point in time. It's equivalent to a split debit / credit card purchase.

Edited by Dar1ng One, 09 April 2015 - 03:59 AM.


#14 Kreuger

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Posted 09 April 2015 - 04:34 AM

View PostDar1ng One, on 09 April 2015 - 03:59 AM, said:


I asked this question to support a while ago - the short answer is no.

2 transaction types is not possible at this point in time. It's equivalent to a split debit / credit card purchase.


Then I need a $6 or less MC package dammit!! :angry:

#15 Wildstreak

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Posted 09 April 2015 - 05:41 AM

This is why I use PayPal or Debit Cards.

#16 990Dreams

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Posted 09 April 2015 - 06:11 AM

View PostDar1ng One, on 09 April 2015 - 01:26 AM, said:

Have you heard from support? - they will advise you of the appropriate MC purchase amount for you country then they will tell you to buy the closest MC KK pack value. You then purchase, once you have the support confirmation email which will tell you NOT to spend the MC bundle, they will manually patch / exchange the MC KK pack for the mech package of your choice.


Been two days since I heard from PGI's support team.

EDIT: So Karma Koin checks the balance on my Koin just fine now. So now I'm waiting on PGI to fix their crap.

Edited by DavidHurricane, 09 April 2015 - 06:17 AM.


#17 Joseph Mallan

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Posted 09 April 2015 - 09:36 AM

i have the same problem and submitted a ticket for it.

#18 990Dreams

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Posted 09 April 2015 - 02:02 PM

Hell is coming in the form of a crazy guy named David in a giant 30 ton trash can.

Karma Koin finally went through! Huzzah!

now when will the urbanmechs get injected again...

Edited by DavidHurricane, 09 April 2015 - 02:04 PM.


#19 Mr D One

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Posted 10 April 2015 - 01:34 AM

View PostDavidHurricane, on 09 April 2015 - 02:02 PM, said:


now when will the urbanmechs get injected again...


patience Hurricane, patience

#20 Joseph Mallan

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Posted 10 April 2015 - 03:14 AM

All is right in the world. $60 of MC has not been processed! :wub:





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