8 replies to this topic

[Glenn Cain]

Hi I've been playing for some time and recently my computer had some issues such that I had to reinstall mechwarrior but was unable to uninstall it properly. Following a hard delete of MWO folders, the setup file for MWO couldn't uninstall it, and therefore install it, and showed me this log file:
[0E34:1E60][2015-08-20T07:01:17]i001: Burn v3.7.1224.0, Windows v6.1 (Build 7600: Service Pack 0), path: C:\Users\Photobooth SG\Downloads\MechWarriorOnlineInstaller.exe, cmdline: '-burn.unelevated BurnPipe.{7E9F6F04-BF82-4627-A95A-A35D67736439} {E35E4757-6746-4602-AB6E-AB53836ADFF0} 3172'
[0E34:1E60][2015-08-20T07:01:17]i000: Initializing string variable 'TempPatcherFolder' to value '[ProgramFilesFolder]Piranha Games\MWOPatcher'
[0E34:1E60][2015-08-20T07:01:17]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\MechWarrior Online\Bin32\MechWarriorOnline.exe'
[0E34:1E60][2015-08-20T07:01:17]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Piranha Games'
[0E34:1E60][2015-08-20T07:01:17]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\PHOTOB~1\AppData\Local\Temp\MechWarrior_Online_20150820070117.log'
[0E34:1E60][2015-08-20T07:01:17]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Photobooth SG\Downloads\MechWarriorOnlineInstaller.exe'
[0E34:1E60][2015-08-20T07:01:17]i100: Detect begin, 3 packages
[0E34:1E60][2015-08-20T07:01:17]i000: Setting string variable 'HasVCPP2010Search' to value '1'
[0E34:1E60][2015-08-20T07:01:17]i000: Setting string variable 'Netfx35SP' to value '1'
[0E34:1E60][2015-08-20T07:01:17]i000: Setting string variable 'Netfx20Version' to value '2.0.50727.4927'
[0E34:1E60][2015-08-20T07:01:17]i000: Setting string variable 'Netfx4FullVersion' to value '1'
[0E34:1E60][2015-08-20T07:01:17]i000: Setting string variable 'Netfx35Version' to value '3.5.30729.4926'
[0E34:1E60][2015-08-20T07:01:17]i000: Setting string variable 'Netfx30Version' to value '3.0.30729.4926'
[0E34:1E60][2015-08-20T07:01:17]w120: Detected partially cached package: MechWarrior_Online.msi, invalid payload: MechWarrior_Online.msi, reason: 0x80070570
[0E34:1E60][2015-08-20T07:01:17]i101: Detected package: vcredist_x86.exe, state: Absent, cached: None
[0E34:1E60][2015-08-20T07:01:17]i101: Detected package: dotNetFx40_Full_x86_x64.exe, state: Absent, cached: None
[0E34:1E60][2015-08-20T07:01:17]i101: Detected package: MechWarrior_Online.msi, state: Present, cached: Partial
[0E34:1E60][2015-08-20T07:01:17]i104: Detected package: MechWarrior_Online.msi, feature: DirectXRedist, state: Local
[0E34:1E60][2015-08-20T07:01:17]i104: Detected package: MechWarrior_Online.msi, feature: MechWarriorOnlineInstall, state: Local
[0E34:1E60][2015-08-20T07:01:17]i052: Condition 'NOT Installer_Running' evaluates to true.
[0E34:1E60][2015-08-20T07:01:17]i052: Condition 'NOT ((VersionNT > 501 OR VersionNT64 > 501) OR (VersionNT = 501 AND ServicePackLevel >= 3) OR (VersionNT64 = 501 AND ServicePackLevel >= 2))' evaluates to true.
[0E34:1E60][2015-08-20T07:01:17]i199: Detect complete, result: 0x0
[0E34:1E60][2015-08-20T07:01:18]i200: Plan begin, 3 packages, action: Uninstall
[0E34:1E60][2015-08-20T07:01:18]i204: Plan 2 msi features for package: MechWarrior_Online.msi
[0E34:1E60][2015-08-20T07:01:18]i203: Planned feature: DirectXRedist, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[0E34:1E60][2015-08-20T07:01:18]i203: Planned feature: MechWarriorOnlineInstall, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[0E34:1E60][2015-08-20T07:01:18]w208: Plan disabled rollback for package: MechWarrior_Online.msi, due to incomplete cache: Partial, original rollback action: Install
[0E34:1E60][2015-08-20T07:01:18]i000: Setting string variable 'WixBundleLog_MechWarrior_Online.msi' to value 'C:\Users\PHOTOB~1\AppData\Local\Temp\MechWarrior_Online_20150820070117_0_MechWarrior_Online.msi.log'
[0E34:1E60][2015-08-20T07:01:18]w321: Skipping dependency registration on package with no dependency providers: dotNetFx40_Full_x86_x64.exe
[0E34:1E60][2015-08-20T07:01:18]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86.exe
[0E34:1E60][2015-08-20T07:01:18]i201: Planned package: MechWarrior_Online.msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: None, cache: No, uncache: Yes, dependency: Unregister
[0E34:1E60][2015-08-20T07:01:18]i201: Planned package: dotNetFx40_Full_x86_x64.exe, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0E34:1E60][2015-08-20T07:01:18]i201: Planned package: vcredist_x86.exe, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0E34:1E60][2015-08-20T07:01:18]i299: Plan complete, result: 0x0
[0E34:1E60][2015-08-20T07:01:18]i300: Apply begin
[0C64:1E98][2015-08-20T07:07:24]w308: Automatic updates could not be paused due to error: 0x80080005. Continuing...
[0C64:1E98][2015-08-20T07:07:24]i360: Creating a system restore point.
[0C64:1E98][2015-08-20T07:07:28]i361: Created a system restore point.
[0C64:1E98][2015-08-20T07:07:28]i326: Removed dependency: {9f17023b-d04f-432b-b08a-3bb4c3a7ed3c} on package provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, package MechWarrior_Online.msi
[0C64:1E98][2015-08-20T07:07:28]i329: Removed package dependency provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, package: MechWarrior_Online.msi
[0C64:1E98][2015-08-20T07:07:28]i301: Applying execute package: MechWarrior_Online.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}v1.6.1.0\MechWarrior Online.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" INSTALLLOCATION="C:\Program Files (x86)\Piranha Games\MechWarrior Online" TEMPPATCHLOCATION="C:\Program Files (x86)\Piranha Games\MWOUpdate" MAKEDTSC="" MAKESMSC=""'
[0C64:1E98][2015-08-20T07:07:29]e000: Error 0x80070643: Failed to uninstall MSI package.
[0C64:1E98][2015-08-20T07:07:29]e000: Error 0x80070643: Failed to execute MSI package.
[0E34:1E60][2015-08-20T07:07:29]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0E34:1E60][2015-08-20T07:07:29]i319: Applied execute package: MechWarrior_Online.msi, result: 0x80070643, restart: None
[0E34:1E60][2015-08-20T07:07:29]e000: Error 0x80070643: Failed to execute MSI package.
[0C64:1E98][2015-08-20T07:07:29]i323: Registering package dependency provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, version: 1.6.1.0, package: MechWarrior_Online.msi
[0C64:1E98][2015-08-20T07:07:29]i325: Registering dependency: {9f17023b-d04f-432b-b08a-3bb4c3a7ed3c} on package provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, package: MechWarrior_Online.msi
[0E34:1E60][2015-08-20T07:07:29]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No


any advice?

[JohnnyWayne]

Use CCleaner and clean your PCs registry. Make a backup beforehand - the program asks you if you want to make one.

https://www.piriform.com/ccleaner

[Bobby Jubraj]

Hey Glenn,

Can you try running through these steps when you get a chance and let me know how it goes:

Head to this link: http://support.micro...Uninstall</div>

Download and run the tool
Accept the terms
Select 'Detect problems and let me select the fixes to apply'
Select 'Installing'
Locate MechWarrior Online in the list
Click 'Next'
Select 'Yes, try uninstall'
Let the process complete, then attempt to install MWO as normal

Edited by Bobby Jubraj, 19 August 2015 - 03:25 PM.

[Oderint dum Metuant]

Bobby Jubraj, on 19 August 2015 - 03:23 PM, said:

Hey Glenn,

Can you try running through these steps when you get a chance and let me know how it goes:

Head to this link: http://support.micro...l&#60;/div&#62;

Download and run the tool
Accept the terms
Select 'Detect problems and let me select the fixes to apply'
Select 'Installing'
Locate MechWarrior Online in the list
Click 'Next'
Select 'Yes, try uninstall'
Let the process complete, then attempt to install MWO as normal

....you can't be real....this subforum is invisible

[Glenn Cain]

yeah bobby there is no download file available at the link, says "
Sorry, the page you requested is not available."

i've done the ccleaner reg clean, says its clean but **** still happens too. is there something some where deep i can dig in to 'fool' the system into thinking there isn't something attached. its risky but i don't see how i can do it otherwise without reformatting my entire computer.

Edited by Glenn Cain, 20 August 2015 - 05:34 PM.

[Oderint dum Metuant]

Glenn Cain, on 20 August 2015 - 05:34 PM, said:

yeah bobby there is no download file available at the link, says &quot;
Sorry, the page you requested is not available.&quot;

i've done the ccleaner reg clean, says its clean but **** still happens too. is there something some where deep i can dig in to 'fool' the system into thinking there isn't something attached. its risky but i don't see how i can do it otherwise without reformatting my entire computer.

He meant this link I beleive.
https://support.micr...l_and_uninstall

[Bobby Jubraj]

Yeah thanks for that DV McKenna that's the one.

Please try running through those steps I sent you Glenn after dling the Fix It tool from the link below and if you're still having some issues, send me an email over at technical@mwomercs.com and I'll get back to you with some more steps to run through:

https://support.micr...l_and_uninstall

[Kempest]

Bobby Jubraj, on 21 August 2015 - 03:00 PM, said:

Yeah thanks for that DV McKenna that's the one.

Please try running through those steps I sent you Glenn after dling the Fix It tool from the link below and if you're still having some issues, send me an email over at technical@mwomercs.com and I'll get back to you with some more steps to run through:

https://support.micr...l_and_uninstall

i have this problem too, found this thread now too

i got the email help to use this microsoft tool, but without effect

[Mudslinger]

I also did a what you call "hard delete". This following program worked for me (Running Windows 10).

http://www.wiseclean...ninstaller.html

Later dudez...