32 replies to this topic

[RjBass3]

This Thread

[Depressing-Fire]

10/10 would bang this thread.

[MovinTarget]

WrongFloor, on 27 March 2016 - 04:00 PM, said:

I would say our tag line is more "#1 IS unit in both skill and modesty&quot.

Oh thnk goodness you are fully clothed as you dress down your opponents.

[MischiefSC]

MovinTarget, on 28 March 2016 - 04:09 PM, said:

Oh thnk goodness you are fully clothed as you dress down your opponents.

NKVA: "None of our mechs armor has a boob window"

[Ductus Hase]

I see a lot of Kerensky among NKVA thus
"All your bloodnames belong to us"
might be an option as well.

[Big Tin Man]

I thought this thread was going to be a go fund me campaign to get NKVA some group therapy sessions.

[Chef Kerensky]

MischiefSC, on 26 March 2016 - 04:39 PM, said:

It seems that NKVA has a PR problem. Part of that is that your customers don't have a good way to give feedback to NKVA management on the customer service experience they had.

It's important that the NKVA brand have a clear message and that your customers understand it. Sure, everyone knows the 'Die Clanner' tag line but beyond that? Do you troll them because they're bad or is their being bad just frosting for trolling? It's not just enough to mock your customers they need to know why.

So I propose two things. First, you need a clear mission statement. "Die Clanner" is a great tag line but what does it mean? You need something to sell your message.

Second, I'll hook you up with a proper customer service feedback tool. I'll build it and send NKVA management the logins to collect reviews and collate feedback. At the end of every match you'll provide your customers with a unique code for that drop. They'll go to the link that I'll post later in this thread depending on the service that works best. They'll put their code in and fill out their feedback.

It's important the feedback be relevant both to your customers and NKVA management and development. Currently I'm thinking how they would rate the beat down they took, how offensive the trolling was and how salty their team got over it.

What other parts of your customers experience is important to you? For technical review I was going to include a choice for if they beat NKVA was it because a) they cheated, b ) they're lying or c) NKVA let them win. What other questions are relevant? Generally they need to either be multiple choice or 1-5 ranked. Also less than 10 total questions.

Clearly the NKVA has a lot of clout in the industry and drawn a lot of attention. A proper customer feedback channel for development and a clear message on what the NKVA brand does is critical to taking your big stompy robbits experience to the next level.

You can't fool me, I've read those testimonials. Consulting is a scam.

MischiefSC, on 28 March 2016 - 05:46 PM, said:

NKVA: "None of our mechs armor has a boob window"

Drawing idea: noted

[Kinski Orlawisch]

NKVA flaming Puggs is like blaming babys for being young.

Edited by Kinski Orlawisch, 29 March 2016 - 10:33 PM.

[MischiefSC]

Chef Kerensky, on 29 March 2016 - 10:11 PM, said:

You can't fool me, I've read those testimonials. Consulting is a scam.



Drawing idea: noted

Never trust testimonials. People write them with an agenda.

Battlemaster with boob window. Cuz.... you know that BLR is *stacked*.

[dervishx5]

[QueenBlade]

Thats a great job on the photoshop, but wasn't it Kentares IV, not VII?

Heck I don't even think there is a Kentares VII.

[MovinTarget]

QueenBlade, on 31 March 2016 - 06:29 PM, said:

Thats a great job on the photoshop, but wasn't it Kentares IV, not VII?

Heck I don't even think there is a Kentares VII.

Shameful Dispray!

[dervishx5]

I didn't make it. Wrong coordinator too.