7 replies to this topic

[faultygear]

So I've run out of places to really ask, I've been having an issue with a lot of games where I randomly disconnect every 5 minutes, usually in f2p games like mechwarrior online, I was wondering if anyone had any fixes or work arounds, or a better place for this to be asked

[Tarl Cabot]

Need more info, Ethernet connection or wireless?

Control Panel, Power Options, High Performance

Shutdown router and modem for a few moments then restart them.

[faultygear]

Wireless, can't run a wired connection, have restarted modem and router several times, am on high performance, I only ever seem to have an issue with F2P games,I can play RS6 and GTA online all night and never have an issue,but when I launch MWO it disconnects from the server within 10 minutes

[Tarl Cabot]

Brand and modem of router/modem/gateway.

Wireless from computer to router to modem to ISP?

Have you connected directly with the modem?

1st. Make sure no interfering devices in around.
2nd. Relocate router.
2nd. Change bands strength to a lower setting.

If it is almost consistent 10 minutes or so then a firewall is likely cutting the game off because there is not a steady stream of UDP packets but bursts, due to not having a clean connection, so the router's software/secondary firewall is reading it as an attack and closing off the ports temporarily.

Access firewall/security features of router and turn it off then test. They act as a secondary software firewall, aka SPI (stateful packet inspection) but turning it off does not turn off NAT.

Edited by Tarl Cabot, 28 July 2016 - 08:02 PM.

[faultygear]

computer to router to modem to ISP, still losing connection even with firewall off, messing with the rest of your suggestions now, thanks for all the help man

[Tarl Cabot]

(nods) Remember, that firewall is in the router itself, not your computer. Also, on the modem, is it just a modem or a gateway (combo router-modem?)

One other thing I forgot to mention, is your wireless secure? That is, is the wireless on both router and modem setup so you have to enter a password to connect, using WPA,etc?

Edited by Tarl Cabot, 29 July 2016 - 02:04 AM.

[faultygear]

It's not a combo, and yes I've got everything secured

[Davegt27]

I had a lot of problems with disconnects when I first started
tech support was a big help

the 1st e-mail they sent

Quote

Thanks for getting in touch. Your youtube video is private, I am not able to watch it at the moment.
Could you please also send me a screenshot of any error messages you may get while experiencing disconnects?
When you get a moment, please run through any or all of the troubleshooting steps outlined below and let us know if the issue persists.
Try to determine if any Firewall or Anti-Virus software might be preventing a stable connection:
- Temporarily disable your Windows Firewall or any 3rd-party firewall software and attempt a connection
- Temporarily disable your anti-virus software and attempt a connection
- If you are able to establish a connection after disabling any of the above software, you will need to add a profile or filter for MWO in that software to allow a stable connection to go through
Try to determine if your router or modem setup might be contributing to the issue:
- If you are connecting to your modem or router through Wi-Fi, please attempt a direct connection with an Ethernet cable and see if the issue persists
- Try opening the following ports in your router and see if the issue persists:
TCP 45461
TCP 45464
Release and Renew your IP and flush your DNS:
1. Press Windows key + R to open the Run window.
2. Type cmd and hit Enter.
3. In the command prompt window, type:
4. ipconfig /release and hit Enter.
5. ipconfig /renew and hit Enter.
6. ipconfig /flushdns and hit Enter.
Change your DNS settings:
Using the information provided either by OpenDNS (http://208.69.38.205/) or Google (https://developers.g...-dns/docs/using) please apply either of these DNS settings to your system.
Using either of those custom DNS providers is generally preferred over the standard DNS servers your ISP might currently use.
If you still cannot connect after running through these steps, please provide the results of a trace route, ping test, and DirectX Diagnostic, along with a copy of the Omicron.log located in your \MechWarrior Online root folder.
Trace Route:
- Press Windows Key + R
- Type CMD
- Click OK
- In the Command Prompt, type: tracert 192.99.109.129
- Take a screenshot of the results and attach it to your reply.
- In the Command Prompt, type: tracert 192.99.40.103
- Take a screenshot of the results and attach it to your reply.
Ping test:
- Press Windows Key + R
- Type CMD
- Click OK
- In the Command Prompt, type: ping -n 100 192.99.109.129
- Take a screenshot of the results attach it to your reply.
- In the Command Prompt, type: ping -n 192.99.40.103
- Take a screenshot of the results and attach it to your reply.
How to obtain and attach a DxDiag
- Press Windows Key + R
- Type DxDiag
- Click Save All Information. If prompted about WHQL drivers, click no.
- If the Save All Information button is not present, simply click on Run (32/64 bit)DxDiag. The Save All Information button will appear after the diagnostic.
- Log file location: C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin32\PatcherLogs
- Attach the file to this support ticket. Please do not copy/paste the contents in the body of your message as it will get truncated.
Regards,
Olga Bugrova
Technical Support Representative
Piranha Games