3 replies to this topic

[Erlein]

I am currently a service member serving overseas and am receiving payment declined errors when attempting to pay for a founders package. (CC and PayPal). Who do I need to get in touch with in order to "greenlight" a purchase from a Japanese IP with an American PayPal/CC address?

[Redshift2k5]

All payments are made via Ultimatepay. Pretty sure they will never accept such a disparity between purchase location and billing address/th card's home territory. Check with ultimatepay's support, they handle all the transactions.

I'd look into a temporary pre-pay card, or try to purchase Ultimatepay points (I would check with Ultimatepay's support team first to ensure ultimatepay balance can be used for MWO)

You could also have a trusted family member/friend stateside login and pay for it from (digital)american soil?

[Niko Snow]

Hi there Erlein,

Sorry to hear you are having payment issues! If you have not already done so please send an e-mail to our support department at:
support@mwomercs.com

They will be able to help you find out what happened with regards to the purchase from our end.

I have also moved this thread to the appropriate place in the Off Topic > Support forum, please remember to check this forum out whenever you experience similar or other issues.

Hope this helps!

[Erlein]

Just as an update I wanted to thank the MWO support team for assisting me in getting my account "whitelisted" so that I could purchase an account. Many thanks for the prompt service.