17 replies to this topic

[LordSteel]

Speced out a pretty decent rig and have been getting pretty excited about it coming in, so when i got a phone call yesterday from Phillip at cyberpower i just knew that they were calling me to say that it was ready to be shipped. My wife had ordered this for my birthday (august 11) so its arrival should come close to that.

WRONG!

After a short discussion i was informed that they no longer had my video card and i would either have to take one of less quality, or wait an unspecified amount days for one to come in. I chose a lesser quality card.

Today i received a call informing me that the same thing had happened with my motherboard, and given the same option as above.

So i decided i would call and complain. Guess who i got transferred to everytime? You guessed it........Phillip.

ORDER CANCELLED!

DO NOT ORDER A COMPUTER FROM THIS COMPANY!

I am disappointed and disgusted all at once, not to mention a bit angry. Not sure how this company is still in business.

Steer way clear of this company!

[Narcissistic Martyr]

Shame about that but I guess you'll get to have some fun and build your own now. That way you'll know it's done right and have a better idea on how to trouble shoot it if something gets funky on you. Plus you get the parts you wanted at cost.

[Lightdragon]

plus not only is it educational... but doing the labor yourself knocks close to 800 bucks off the pricetag

[Tal Kath Naabal]

Sorry about your bDay but good job on the wife who orders you a computer! I'd have to recommend building your own as well, I've build every computer (minus laptops) I've had and will never do it any other way. Its fun and very satisfying, just read instructions, watch a youtube, and you'll be great!

[AlphaKale]

The way connectors are built now you can't really plug anything in backwards or screw things up to the point of doing damage. It's pretty easy to assemble your own PC, and you will find it a rewarding experience. I haven't bought a pre-built PC in over a decade. *insert obligatory creaky 'BACK IN MY DAY, SONNY' quote here*

[Kelvrek]

Lightdragon, on 10 August 2012 - 01:15 PM, said:

plus not only is it educational... but doing the labor yourself knocks close to 800 bucks off the pricetag

$800?! More like $100 from sites like Cyberpowerpc.com or ibuypower.com. You will get slightly better parts if you build your own rig, but they are hard to beat if you go with their specials. Heck, I only spend about $800 to $1200 when I buy/build a new computer anyway. Of course, I get a new rig every other year, so it doesn't need to last that long.

OP, sorry to hear about your misfortune. They should have offered you some sort of free upgrade for your trouble. I'm also surprised it would take them very long to get in new parts.

[Jaxom08]

Sorry to hear about your misfortunes with Cyberpower, but I am forced to agree with the others and say it's better to build your own......not only do you save money but ya learn how to do it and you get the satisfaction of having built it yourself!

[THEButters]

I have to throw in with building your own rig as well, but if you really can't be bothered with it, go with Digital Storm. Great company, great time out the door and to your house, and fantastic customer service. Price can be pretty steep, but they offer a variety of packages that can be quite affordable.

[Skurvy]

Never had a problem with Newegg

[tsula]

call them back Cancel and get your money back they are bad trust me. For your money and what not you can build a better one then what crap you get from them.

[Ducks Guts]

Wow, um, good to hear? I just bookmarked a pre-built rig from this company yesterday. Ironic. Sounds like demanding upgraded parts for the inconvenience may be futile and cause even more crap. Thanks for the heads up. IBUYPOWER still a good way to go? or is the problem with the parts themselves? Availability? Back-orders? I know everyone is recommending to build one, but from all of your experience, what is a good pre-built PC to use for gaming? And sorry for the bad experience especially on your B-day. Sounds like something that would happen to me, hence all my questions.

[Kyuzo]

Ducks Guts, on 10 August 2012 - 04:48 PM, said:

Wow, um, good to hear? I just bookmarked a pre-built rig from this company yesterday. Ironic. Sounds like demanding upgraded parts for the inconvenience may be futile and cause even more crap. Thanks for the heads up. IBUYPOWER still a good way to go? or is the problem with the parts themselves? Availability? Back-orders? I know everyone is recommending to build one, but from all of your experience, what is a good pre-built PC to use for gaming? And sorry for the bad experience especially on your B-day. Sounds like something that would happen to me, hence all my questions.

ibuypower is just as bad my friend bought a rig from them and she had to send it back because parts were faulty then she got the new rig and guess what.... the cpu was inside the case with thermal glop all over she sent it back and requested a refund...

and i mean inside the case not on the motherboard.

Edited by Kyuzo, 10 August 2012 - 05:07 PM.

[TheBaron001]

We bought two PC's from Cyberpower a few years back, 1 video card was bad and on the other the power switch was bad, there is no way they could have tested these PC's and not noticed this. I would NEVER buy from this company again.

[Mr Sockpuppet]

building your own is the way to go imo, its not that hard and you can get the exact components you want.

I agree Newegg usually has good prices, but for the componnets for my new computer I went through Amazon and made sure to get all my components from them (not one of their sellers) which ended up saving me $ on tax and shipping.

I had only one small snag ordering through them but it was rectified very easily with a call to them.

[Haroldwolf]

I've bought 2 systems from CyberPowerPC over the past 5 years. Had good experiences both time, including a slight delay to wait for the motherboard I wanted. I'm playing the game on the one I bought a little over 2 years ago. Other than buying a better GeForce card 5 months ago it's run just fine.

[Capp]

I got tired of building my own and got my latest from Digital Storm. They even OCed it for me, along with all stability tests, etc. Nearly two and a half years later all I've really done to it is added some hard drives to it (which I planned to do all along anyway.)

And, if memory serves, they know when they're out of a certain part and they either remove it from the options selection list on the website, or let you know up front if they're waiting for a new order. (As opposed to calling and letting you know around the time it should be shipping.)

And since I've been asked before yes they gave me all the software discs, including the official Windows 7 disc, in addition to the burned install disc that they made. Apparently, some places do not.

Anyway, if you don't want to built it yourself, you could give them a try. I think they're running a back to school special at the moment.

[tsula]

Had a bad time with Digital storm but they where more professional then the others. 1st PC they sent me was DOA( dead on Arrival) they covered shipping back then sent it back after fixing something. Same thing Dead when I got it again. Finally the 3rd time I got it worked, but they put the wrong graphics card into it. finally after I got it straightened out with them I was pretty ticked. That and shortly after the warranty ended the thing crapped out. Same thing the first 2 system they sent to me. So I just build my now instead of beaning lazy.

[miSs]

Hi! I am going to close this thread as MWO's forums are not the place to complain about other companies.
May I suggest to share your bad experience with them directly on their Facebook page?
Thanks!