Posted 10 August 2012 - 11:49 AM
After a short discussion i was informed that they no longer had my video card and i would either have to take one of less quality, or wait an unspecified amount days for one to come in. I chose a lesser quality card.
Today i received a call informing me that the same thing had happened with my motherboard, and given the same option as above.
So i decided i would call and complain. Guess who i got transferred to everytime? You guessed it........Phillip.
DO NOT ORDER A COMPUTER FROM THIS COMPANY!
I am disappointed and disgusted all at once, not to mention a bit angry. Not sure how this company is still in business.
Steer way clear of this company!
Posted 10 August 2012 - 12:08 PM
Posted 10 August 2012 - 01:15 PM
Posted 10 August 2012 - 01:28 PM
Posted 10 August 2012 - 01:31 PM
Posted 10 August 2012 - 01:37 PM
$800?! More like $100 from sites like Cyberpowerpc.com or ibuypower.com. You will get slightly better parts if you build your own rig, but they are hard to beat if you go with their specials. Heck, I only spend about $800 to $1200 when I buy/build a new computer anyway. Of course, I get a new rig every other year, so it doesn't need to last that long.
OP, sorry to hear about your misfortune. They should have offered you some sort of free upgrade for your trouble. I'm also surprised it would take them very long to get in new parts.
Posted 10 August 2012 - 01:46 PM
Posted 10 August 2012 - 01:57 PM
Posted 10 August 2012 - 02:06 PM
Posted 10 August 2012 - 04:48 PM
Posted 10 August 2012 - 05:06 PM
ibuypower is just as bad my friend bought a rig from them and she had to send it back because parts were faulty then she got the new rig and guess what.... the cpu was inside the case with thermal glop all over she sent it back and requested a refund...
and i mean inside the case not on the motherboard.
Edited by Kyuzo, 10 August 2012 - 05:07 PM.
Posted 10 August 2012 - 05:15 PM
Posted 10 August 2012 - 05:46 PM
I agree Newegg usually has good prices, but for the componnets for my new computer I went through Amazon and made sure to get all my components from them (not one of their sellers) which ended up saving me $ on tax and shipping.
I had only one small snag ordering through them but it was rectified very easily with a call to them.
Posted 10 August 2012 - 06:04 PM
Posted 10 August 2012 - 06:34 PM
And, if memory serves, they know when they're out of a certain part and they either remove it from the options selection list on the website, or let you know up front if they're waiting for a new order. (As opposed to calling and letting you know around the time it should be shipping.)
And since I've been asked before yes they gave me all the software discs, including the official Windows 7 disc, in addition to the burned install disc that they made. Apparently, some places do not.
Anyway, if you don't want to built it yourself, you could give them a try. I think they're running a back to school special at the moment.
Posted 11 August 2012 - 10:27 AM
Posted 13 August 2012 - 05:46 AM
May I suggest to share your bad experience with them directly on their Facebook page?
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