MechWarrior Online Support Page

Contact MechWarrior Online Support

  • Accounts

    For questions and issues regarding your MechWarrior Online account, such as account recovery, inventory questions, etc.

  • Billing

    For Billing questions and issues, such as missing content, cancelling an eligible purchase, etc.

  • Moderation

    For Moderation reports and questions, such as reporting a player for misconduct, inquiring about an action, etc.

  • Technical

    For Technical issues and questions, such as installation, stability and performance, and connectivity

  • General

    For any General questions and issues not associated with other Support categories

  • Feedback

    For any Feedback related to MechWarrior Online

  • Our agents are available 9:00am to 5:00pm Pacific, Monday to Friday excluding Canadian Holidays

Recent Technical Articles

Error Code 0x0800763

posted in [ Technical ]

Q: Why am I encountering Error Code 0x0800763 when attempting to install/patch? This error is usually reported when there is a fundamental issue with the Microsoft installer system, often related to some...

Read More arrow

Black Screen at launch

posted in [ Technical ]

Q: Why am I encountering a Black Screen When Launching MWO? It's likely that your video settings for MWO are set in such a way that the client isn't able to render correctly. Your video settings are stored...

Read More arrow

FPS Issues

posted in [ Technical ]

Q: Why is my FPS lower than it used to be? If you are running MWO through the standalone client please try running your Repair Tool: Repair tool can be found by navigating to the folder where...

Read More arrow

MD5 Hash Mismatch Error Message

posted in [ Technical ]

Q: Why am I encountering an MD5 Hash Mismatch Error Message? The most common cause for the MD5 error is a firewall or anti-virus software interfering with the download/patch process. Please attempt...

Read More arrow

Refund Policies

posted in [ Billing ]

Q: Am I able to get a refund for a Collection if necessary? Refunds are granted without issue in cases where none of the Collection content has yet been delivered. If your Collection content has been...

Read More arrow

Merging Accounts

posted in [ Accounts ]

Q: I own two accounts. Can I merge them, or transfer content between them? We do not support merging or content transfers between accounts.

Read More arrow

Lost Account

posted in [ Accounts ]

Q: I've lost my account, or can't remember details such as the e-mail or Pilot Name. Can you help me track it down? If you are unable to recall the details of an account created in the past please...

Read More arrow

New player posting privileges

posted in [ Accounts ]

Q: I've just created an account, but I can't post on the forums. Is there an issue? You must play at least one match before gaining posting access to the New Player sub-forum. Posting outside of the New Player...

Read More arrow

Reporting Players for misconduct

posted in [ Moderation ]

Q: How do I report a player for misconduct? Game related Reports Please report offensive users via our in-game report system by selecting the offensive pilot's name (which can be accessed by using...

Read More arrow

Premium Time

posted in [ General ]

Q: What is Premium Time and how does it work? Premium Time provides you with a 50% boost on all C-Bill and XP rewards while activated.  Premium Time is a subscription service Any Premium Time...

Read More arrow

View Support Articles