55 replies to this topic

[TheSteelRhino]

SI The Joker, on 21 February 2013 - 11:29 AM, said:

An SLA would apply to a company providing Internet service for a business, which it does in pretty much every case. An SLA sort-of applies to consumers if they are willing to waste a bunch of their own time to call up Comcast or whoever and cry about 2 hours of lost service. Here's your $10 credit.

An SLA has never applied to a video game. A warranty? You're joking, right? Show me a game in history that came with a warranty.

Just because you will settle for mediocrity does not mean that I have to.

I can honestly say this..I will probably buy premium time in as small a chunk as possible every time. That way risk is minimal.

[Ignatz22]

Matt Minus, on 21 February 2013 - 11:37 AM, said:

Its sad to watch a grown man cry over 30 cents.

...worse to see him whine, in public, over the same....

Vehicle warranties drive the cost of the product up, so the manufacturer can recoup the costs of the warranty repairs or replacements. It's figured into the price for the product you buy. To offer a warranty PGI would have to (of necessity) raise their rates for premium time to avoid losses incurred should something happen and the Warranty Reparations make the service unprofitable. Until a Government REQUIRES a warranty to be in place, it is at their discretion.
You're smart fellows; buy time as you intend to use it and no more.

Most of us, you may note, are not complaining about the service or the rates.

-ignatz

[M4NTiC0R3X]

I get what you're saying... but I just can't dig it. I do agree and am all for scrownging up as much as I can and getting my moneys worth.... but..

I'm going to go ahead and call you cheap instead...

(each side has it's own justifications.. and I realize you think PGI is gipping you, those cheap bastas.. but really they're providing a service, one that meets todays standards, and one that I find quite enjoyable.... and what you're doing is... is, asking for more. asking for a higher level of service... do not get me wrong I'm a 100% type of person as well but ya, it is what it is and you choose to pay for what you choose to pay, in the way they say you will or you go away)

Edited by M4NTiC0R3X, 21 February 2013 - 12:13 PM.

[DragonsFire]

Odins Fist, on 21 February 2013 - 12:03 PM, said:

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It was PGI that chose to use the company, and or infrastructure that is suffering this DDOS attack, and since this is "NOT" the first time this is supposed to have happened, then PGI may have to "RETHINK" the infrastructure to provide their "PRODUCT".
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WIth all thet said I am positive they are looking at whatever issue may cause them to have an interruption for MWO.
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It wouldn't make sense to continue to use "whatever" service that would cause MWO to be "unplayable", the whole reason for a game to exist is to be played, and the only reason for "ANY" business to exist is to make "MONEY", and if "whatever" service interruption is causing "X" amount of profit to be lost due to players unable to play, and then quit MWO, then it's a no brainer, you simply find a way to keep MWO going to make "MONEY"..
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Does anyone really think PGI will let "anything" stand in the way of it's profits..??
Look, over there... That is called a forest, and those things in it are called trees..!!!

If the attack is centered not at their provider but 3-4 hops up at the peering point, what then? They could change to another provider, but it's entirely possible that they would hit the same peering point with the new SP as well.

Things like this don't have an easy 'fix' where you can just move to a new service and suddenly you're not going to be subject to DDoS attacks. And if it's a coordinated/determined group, they can continue to DDoS other providers as well.

[Bubba Wilkins]

RG Notch, on 21 February 2013 - 11:43 AM, said:

I hear people asking for this type of pricing all the time in games like this, are there any that charge only for time logged in? Seems like they would have to charge an awful lot for premium then.

No because no one would pay for it. Fixed pricing is set low enough to be reasonable by the most minimal users and benefits the power user with unlimited access.

Say you have a player base of 1000 people, all who paid $15 for unlimited access for 30 days.

say 10% are power gamers who play 4 hours or more, 5 days a week or more. That's 2000 actual gaming hours for $1500.
the next 20% average 3 hours, 5 days a week. Thats another 3000 gaming hours for $ 3000
the next 30% average 2 hours. 5 days a week. Thats another 3000 gaming hours for $ 4500
the next 30% average 1 hours. 5 days a week. thats 1500 gaming hours for $4500
and then remaining 10% are lucky to play at all...throw them 200 gaming hours for $1500.

So, total you have 9700 gaming hours for a total revenue generated of $15,000.00

That averages out at $ 1.54 an hour of game time per player. call it a 1.50 for easy math.

Do you think the average power player is going to PAY $45 for a weeks worth of premium game time? Hell no. So obviously using actual playtime as a bad idea, which is why we have the pricing structure we have. The power gamers get a huge discount for the amount of time they play and the casual people are comfortable at the costs they cover.

now, they give you approximately 160 hours of possible game time in a week. Did you use them all? of course not, so asking them to give you more time when you failed to utilize all of the time you were given is an unreasonable position. You could have made up for the missed time if had wanted to, but chose not to.

[SI The Joker]

Rhinehardt Ritter, on 21 February 2013 - 12:04 PM, said:

Just because you will settle for mediocrity does not mean that I have to.

I can honestly say this..I will probably buy premium time in as small a chunk as possible every time. That way risk is minimal.

I don't settle for mediocrity... but I do understand the Internet, networking and information technology which leave me with a greater understanding and perhaps more patience than someone who has no understanding of any of it.

You can buy it in smaller amounts... that's your right... But I think you pay more for it that way?

[Agent 0 Fortune]

It comes down to customer service. I don't think PGI owes us anything, however If I were running thing I wouldn't hesitate to throw everyone a 24 hours of premium time (automatically activated immediately) as a gesture of good will. In fact I wouldn't be surprised to see that happen. PGI has has already offered 2x 1 day premium promotions, and allowed users to delay starting their founders premium time. They clearly know how to foster goodwill at little to no cost.

On the other hand, you guys are a bunch of entitled, ingrate, jackholes who deserve a kick in the teeth not codling, so I'm fine either way.

[M4NTiC0R3X]

[MaddMaxx]

Orzorn, on 21 February 2013 - 11:41 AM, said:

Even League of Legends gave a day of extra time when they had an unexpected issue.

And so did PGI when they had that extended downtime.

What everyone seems to want is that even if "their own" ISP crashes, they expect PGI to pick up the refund tab, even though it wasn't their fault....

[Odins Fist]

DragonsFire, on 21 February 2013 - 12:08 PM, said:

If the attack is centered not at their provider but 3-4 hops up at the peering point, what then? They could change to another provider, but it's entirely possible that they would hit the same peering point with the new SP as well.

Things like this don't have an easy 'fix' where you can just move to a new service and suddenly you're not going to be subject to DDoS attacks. And if it's a coordinated/determined group, they can continue to DDoS other providers as well.

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Then it's simple... You do "whatever" is necessary to continue the success of your product, if that means something "OTHER" than switching infrastructure, then you do it.. "PERIOD".
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Perhaps you didn't read thoroughly, so I will "QUOTE" myself below, of which you already quoted..
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Odins Fist, on 21 February 2013 - 12:03 PM, said:

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Does anyone really think PGI will let "anything" stand in the way of it's profits..??
Look, over there... That is called a forest, and those things in it are called trees..!!!

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Note where I said "ANYTHING"... Cased Closed

[MaddMaxx]

Odins Fist, on 21 February 2013 - 12:03 PM, said:

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It was PGI that chose to use the company, and or infrastructure that is suffering this DDOS attack, and since this is "NOT" the first time this is supposed to have happened, then PGI may have to "RETHINK" the infrastructure to provide their "PRODUCT".

That is absolutely priceless dude. So you think that PGI runs AT&T all the way to Vassago's house?
Or some other ISP from Canada runs cable all the way to Australia? You are kidding right? You do know how the Internet works right?

Bloody priceless that. Almost "caption worthy" that... LOL

Edited by MaddMaxx, 21 February 2013 - 12:23 PM.

[Rizzelbizzeg]

Rhinehardt Ritter, on 21 February 2013 - 12:04 PM, said:

Just because you will settle for mediocrity does not mean that I have to.

I can honestly say this..I will probably buy premium time in as small a chunk as possible every time. That way risk is minimal.

it actually minimizes your risk to buy more at one time because it costs less to buy in bulk.

IMO send an email to support@mwomercs.com, noone important is going to answer here.

[Odins Fist]

MaddMaxx, on 21 February 2013 - 12:22 PM, said:

That is absolutely priceless dude. So you think that PGI runs AT&T all the way to Vassago's house?
Or some other ISP from Canada runs cable all the way to Australia? You are kidding right? You do know how the Internet works right?

Bloody priceless that. Almost "caption worthy" that... LOL

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You're right it is priceless... Perhaps reading thoroughly is not your cup of tea either. Sit Down
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Odins Fist, on 21 February 2013 - 12:22 PM, said:

.
Then it's simple... You do "whatever" is necessary to continue the success of your product, if that means something "OTHER" than switching infrastructure, then you do it.. "PERIOD".
.
Perhaps you didn't read thoroughly, so I will "QUOTE" myself below, of which has already quoted..
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Odins Fist, on 21 February 2013 - 03:03 PM, said:

.
Does anyone really think PGI will let "anything" stand in the way of it's profits..??
Look, over there... That is called a forest, and those things in it are called trees..!!!
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Note where I said "ANYTHING"... Cased Closed

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Or will they simply "ignore" these issues..?? That would be a naive assumption..

[Splinters]

The productivity of this discussion is quickly dropping as the attacks are getting closer to personal attacks than to the actual issues.

Strawman arguments aside, having an open forum discussion about premium time and downtime is probably not going to resolve anything anytime soon no matter what most users say. The more productive route would be to file a support ticket and politely ask to add a day of premium time back.

Most reasonable business' will do what they can to help customers, but a QQ thread that quickly turns into a flame war will probably not get much response from PGI because no matter what they do they will get accused of something negative. Either it is "too little, too late" or "why didn't you do something?" or some derivative thereof.

Beyond that, I don't feel like PGI owes me anything. Just like insurance companies don't cover "acts of terrorism" unless required to, I doubt any internet based service is going to cover any downtime losses unless they have a specific contract with detailed penalties for certain amounts of downtime. Which in the case of most games is next to none. Anything they provide will be a bonus in my view. Expecting more is just asking for more anger/rage/unhappiness over a game which is the last thing I want to spending energy on.

-S

[xMEPHISTOx]

What a petty topic...downtime was minimal, not even 4 hours...get over it and play the game.

[TheSteelRhino]

First of all as the OP here let me say this.

This was not a QQ thread. Try READING it first. (and not just my first comment) I was asking a question of what PGI's FUTURE PLANS were. It did not and Never related directly to the recent downtime. That is just what got me wondering. What IS the standard?

I am not asking for a refund of the downtime for last night due to a DDOS attack.

The question simply became one of know, what PGI was committing to when the game is out of Beta. It's a legit question.

I'm not saying I feel cheated, and I am not whining. I just wanted to know what "standard" PGI holds themself to. I know that in business when I commit to a service level to a customer and take their money, I want to guarantee they are happy and satisfied. Obviously many of you expect low standards and have the same. That if fine. However, working in IT in a customer service oriented company I know what is possible, and realistic and therefore have a high standard for myself and expect the same in return.

So for all of you making insulting, idiotic comments, towards myself and others, andor all of those saying "what a petty thread".......

Grow up, and quit acting childish. This is the real world. Even though it's a game, money has value, time has value. If a company is offering a service or an upgrade and wishes to take money for it, then as a consumer/customer you have a right to know what you are getting for it.


Would a moderator please lock this now. It's more than time

Edited by Rhinehardt Ritter, 21 February 2013 - 01:33 PM.