7 replies to this topic

[Opress]

Heyho,

So yesterday i bought 2x 1250 MC via Paysafecard. (Europe, Germany)
The MC are still not on my Account and the Support doesnt Answer to Tickets OR Email.

So i have to ask, are you kidding me or what?
I write it here cause i didn found a Billing Section, from Tickets u get no answer so ... i really dont give a [redacted] if its not the right Place at the moment.

Edited by miSs, 19 June 2013 - 06:14 PM.
language

[Werewolf486 ScorpS]

Contact support....not the community....

[Opress]

You can read? Already did twice. So when u got nothing better to say...

[Gothmog6]

FWIW, I had a very similar problem on the same day and while I have received an email saying 'we are looking into this', I still don't have my MCs while my Paypal account is already debited twice for them. So the SLA response to this is frankly too slow. I understand this is a beta, but for the real deal, the expectation will be that this is done much faster.

[Hellboy561]

I can understand why your're both annoyed. Its fine when you send a support ticket when it has something to do with the game itself (bugs or whatever) but when the issue is concerning your money that you have laid down out of choice then you expect a quicker reponse.

I have been reluctant to purchase more MC (have done before with no problems, not with PayPal though) as I have seen a couple of these posts up and the response time from PGI has been rather slack...

Hope you get sorted!

[Amron357]

i have the same problem its now two weeks ago that i bouhgt 6500 mc. the money was taken but i got no mc and i cant contact no one

[DLFReporter]

Try writing to the Support and then a separate email to ultimatepay. Die you use paysafe as well?
all my transactions went via PayPal and worked like a charm in 2minutes.

[urotsokidoshi]

i am just checking out what this game is about, so i haven`t purchased anything here yet, BUT i always use Paysafecard to pay on steam and i never had a problem. Perhaps contacting them might be helfpfull to solve these issues?