Vets can harp all they want that new players who haven't played all their cbill/xp boost matches don't have a reason to complain (maybe it's true).
But that doesn't change the fact that there is a very major problem with new player disillusionment and people not enjoying the game early on. Entertainment is supposed to suck us in and make us want more.
MWO does the opposite - most people come here looking to rekindle past experiences with the BT/MW lore and community developed through table games, books, the cartoon series and other video games - and they get none of that from the current MWO. There's no MWO-run community warfare or leagues.
Next they're hoping for a great game that provides hours of fun... but instead get a game that absolutely punishes newbies for at least 50 matches... and more like 500 if we're totally honest.
Yes, the rewards ARE there - down the road - in the improved skills, and friends made, etc... but none of that is apparent to anyone who just downloaded it.
So (too?) many vets here wear the fact they've grinded through tough times like a badge of honour. And in many ways it is... but why in Thor's name would anyone WANT/support barriers to entry? We all love this property and want to see it live long and develop well... why encourage the chasing away of new players? The more who stick with it, the more PGI has to work with both in terms of our dollars spent, but also in negotiating power when it comes to getting funding partners and license holders to work with them.
I'm a marketer, and pretty damned good or I wouldn't be able to exist as one, and this developing & marketing team need MAJOR AID. When i first broke into the industry the rule of thumb was that for every upset client who let you know they were upset, you had already lost 16 silent sufferers.
In the last few years since the web has exploded with infinite choices for product and service suppliers... it's believed that ratio has ballooned to 1 complainer for every 80 (EIGHTY!) who never let you know they won't support you again.
The other side of the spectrum is 6 happy silent fans/supporters for every 1 that lets you know.
To put that in perspective... since i first visited these forums on SUNDAY, I have seen 4 posts from noobs who like the game and are happy with it and appreciate the support from vets (this is including my own post). Conversely, i have seen 13 upset and disgruntled noob posters who all complain about the same components.
Do the math (and assuming those marketing ratios are correct) you'll see that means there's only 24 happy players sticking around compared to the 1040 (ONE THOUSAND FORTY!!) unhappy players ditching the game after just a few hours.
Edited by Mott, 10 January 2014 - 12:21 PM.