208 replies to this topic

[Tragos]

Paypal, nothing.

[Kyle Polulak]

Rowsdower, on 04 February 2014 - 06:47 PM, said:

Spoiler

[Ariada]

Yea, for a middle-man company to do something like this should be unacceptable. The funds cleared my paypal account 6 hours ago and still nothing.

[Rowsdower]

Kyle Polulak, on 04 February 2014 - 06:49 PM, said:

haha thats great

for those curious (kill a few minutes while we all wait)
<iframe width="420" height="315" src="//www.youtube.com/embed/rJd3g6LGSFc" frameborder="0" allowfullscreen></iframe>

[BigBangA1]

I bought some MC with PayPal and I have been waiting for almost 6 hours. Still waiting for it. Thanks for your work Kyle.

[SpinalDethpizza]

yeah, credit card with paypal here. So if I understand right, my lack of MC is still because of the playspan - paypal thingie, and not from the visa/credit card bogdown?

[Speerit Ward]

Having this issue too. Wanted to play ember...

[Kyle Polulak]

SpinalDethpizza, on 04 February 2014 - 06:59 PM, said:

yeah, credit card with paypal here. So if I understand right, my lack of MC is still because of the playspan - paypal thingie, and not from the visa/credit card bogdown?

This is correct, if you had used your credit card directly within the Playspan lightbox the MC would've gone through; the only hold up is:

MechWarrior Online <----- Playspan <----- Credit Cards

MechWarrior Online <----- Playspan <--x-- Paypal

[SpinalDethpizza]

Kyle Polulak, on 04 February 2014 - 07:03 PM, said:

This is correct, if you had used your credit card directly within the Playspan lightbox the MC would've gone through;

Sad day

[Kyle Polulak]

I have officially asked for an update to the situation, we were last told that they are "Closing In" to the problem with no ETA.

SpinalDethpizza, on 04 February 2014 - 07:06 PM, said:

Sad day

Hey SpinalDethpizza! Give our amazing support staff a holla holla (support@mwomercs.com) and they'll take really good care of you.

[KingofPoverty]

Glad to hear you are on top of the payment gateway like that. =D

[Kyle Polulak]

UPDATE!

Playspan has instructed me that although they haven't solved the issue, their customer support team can manually complete the transactions if they know the account details.

I have justly asked that they manually complete all of the pending Paypal transactions in our account.

However, just in case they don't honour my request to process all of you guys at once could you give our customer support team an email at support@mwomercs.com they'll forward your request to Playspan.

[Martis Gradivus]

Yeah...still nada here. 7 hours and not a single MC in my account......The X-5 for 50% off was looking interesting.......

[Kyle Polulak]

Martis Gradivus, on 04 February 2014 - 07:25 PM, said:

Yeah...still nada here. 7 hours and not a single MC in my account......The X-5 for 50% off was looking interesting.......

Quick, email support@mwomercs.com to ask for a PayPal push request.

There's a hole in their defense!! Attack!!!

[Grimwit]

Same here. I wanted to take advantage of the sale today (X-5), Yet my MC order hasn't been processed yet. I hope they extend this offer until the MC problem is solved.

[Demonlordgvv]

Email sent, thanks a lot Kyle.

[damonwolf]

Kyle Polulak, on 04 February 2014 - 07:28 PM, said:

Quick, email support@mwomercs.com to ask for a PayPal push request.

Email sent sir! Thanks

Edited by damonwolf, 04 February 2014 - 07:42 PM.

[FoXabre]

Sent an email. I wonder, are these the people sending you the Doge emails? Perhaps revenge? Lol I imagine this -> "Take this support staff! A Bazillion PayPal push requests. Mwuahahaha!"

[Kyle Polulak]

Okay, so I logged into work through seven proxies and have forwarded the last 10 emails to Playspan's customer support; I've asked if I can send more of them. I'll keep you guys updated.

[Ginmill]

email sent