47 replies to this topic

[Too Much Love]

Today I downloaded a little path from the game (app, 3 mb).

Now I can't connect to the game. Yesterday I had similiar problems, but after several attempts I finally could connect.

Now I log in, it wrights "connecting" - then "loading mechlab" - then "connecting" and disconnetcs. Sometimes "unknown failure" is shown.

I tried like 10 times and it did not worked out.

[Heffay]

drunkblackstar, on 05 February 2014 - 09:11 PM, said:

Today I downloaded a little path from the game (app, 3 mb).

Now I can't connect to the game. Yesterday I had similiar problems, but after several attempts I finally could connect.

Now I log in, it wrights "connecting" - then "loading mechlab" - then "connecting" and disconnetcs. Sometimes "unknown failure" is shown.

I tried like 10 times and it did not worked out.

Run the repair utility.

[Sea Shanty]

Same problem here.

Ran the repair utility, no problem found.

According to my in-game friends, I'm connecting and appearing online. But I'm stuck looking at a login screen.



Glad it's not just my one.


For the record, I've emailed support requesting troubleshooting support. Patiently waiting.


EDIT: Just wanted to add, this began yesterday with the installation of UI 2.0, not with today's hotfix. Also, while the above picture matches what I see, this image was previously hosted here in this topic. Seems NuKulaR has hit this wall before.

Edited by Uncle Fusty, 06 February 2014 - 03:12 AM.

[DeltaWhite]

Me too.... Got the same error.

Runned the repair tool with no results.

Sean Lang told me to re install , no results aswell


Im on a sucky I5 2500K with hd 3000 onboards graphics, never had a problem with the game.

Thanks for letting us play with no graphics card, for a low end graphics computer game worked good.

Please help us .. ill be playing Mechcommander with my 10 person veteram community until this gets fixed.

https://www.facebook...chcommandergold

[Damions Sword]

I have the same Error.
I have the game already reinstalled today and still the same "unknown failure".
Please fix it

[thelostson]

Same here: 'unknown failure' mixed with server connection errors. I actually managed to connect once or twice yesterday, out of dozens of attempts. But today since the hot fix it doesn't connect at all. I think I call it a month, and maybe come back later.

Hawken is coming to Steam.

[AnimusSquared]

Tried the DNS settings; NADDA.

[WhoaBrien]

Also having this problem, emailing support about it as well but wanted to report my findings so far. Since UI 2.0 dropped, I tried logging in on a friend's system, went fine, looked pretty, whatever. Tried it at home, no dice. Hotfix dropped, no change. Tried repair tool w/ wiping all settings, setting up port forwarding, tweaking graphics settings, no change.

Something strange that I haven't seen mentioned in thread yet: I had friends online while I tried logging in and hitting the error; I do appear online for a second while the loading screen appears, then go offline when the error appears.

I also checked the Omicron.log in the MechWarrior Online folder (same folder as system.cfg, user.cfg, etc.). Seems to be having errors loading mechbay on texture scaling and buffers blah blah blah. Posting here, sorry if too verbose.




--------------------------------------------------------------------------------
Stream Engine Initialization
GameName: MechWarrior Online
BuildTime: Feb 3 2014 22:38:43
Windows Error Reporting is enabled setting exception handler
Font initialization
Physics initialization
Sound initialization
<Sound> Initializing AudioDevice now!
<Sound> Initialize FMOD with dynamic memory callbacks
<Sound> Starting to initialize Windows Audio Session API output!
<Sound> Drivers found: 2
<Sound> Available drivers:
1. Speakers (USB Headphone Set)
2. Speakers (High Definition Audio Device)
<Sound> FmodEx-AudioDevice: Now running on driver: Speakers (USB Headphone Set)
<Sound> Using speaker mode: FMOD_SPEAKERMODE_STEREO
<Sound> Initializing FMOD-EX now!
<Sound> Initialized FMOD-EX
<Sound> Available record drivers: 0 Microphone (USB Headphone Set) !
<Sound> Record config is set to autodetect using record driver 0
<Sound> Using FMOD version: 00044004 and internal 00044004!
<Sound> Initializing SoundSystem now!
Renderer initialization
[Error] NVAPI: Unable to get SLI state (-113)
used GeomInstancingThreshold is 8
Localized language content(english) not available or modified from the original installation.
Localized language content(english) not available or modified from the original installation.
Network initialization
[net] using iocp socket io management
network hostname: *****
ip:*****
[Network Version]: RELEASE PURE CLIENT
MovieSystem initialization
Console initialization
Time initialization
Input initialization
AI initialization
Initializing Animation System
Initializing 3D Engine
Initializing default materials...
Script System Initialization
Entity system initialization
Initializing AI System
[PlayerProfiles] Login of user 'G' successful.
[PlayerProfiles] Found 2 profiles.
Profile 0 : 'WhoaBrien'
Profile 1 : 'default'
[GameProfiles]: Successfully activated profile 'WhoaBrien' for user 'G'
Patch Complete Received
sv_gamerules = mechlab []
============================ Loading level mechlab ============================
[Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/laser_beam_1x4_lop0.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/laser_beam_1x4_lop0.dds]
[Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/ppc_beam_b.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/ppc_beam_b.dds]
[Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/ppc_beam_b.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/ppc_beam_b.dds]
[Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/laser_beam_1x4_lop0.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/laser_beam_1x4_lop0.dds]
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.7 sec
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
Ammo Pool Statistics:
[Error] Runaway thread
[Error] Runaway thread
System Shutdown
[Error] Runaway thread
could not free all buffers from CDevBufferMan!
DXInput Shutdown
Closing PAK file: game\animations.pak
Closing PAK file: game\applejack.pak
Closing PAK file: game\buccaneer.pak
Closing PAK file: game\bumpers.pak
Closing PAK file: game\cobra.pak
Closing PAK file: game\crusader.pak
Closing PAK file: game\digital.pak
Closing PAK file: game\founders.pak
Closing PAK file: game\fractal.pak
Closing PAK file: game\gamedata.pak
Closing PAK file: game\heromechs.pak
Closing PAK file: game\hotrod.pak
Closing PAK file: game\mountainline.pak
Closing PAK file: game\music.pak
Closing PAK file: game\objects.pak
Closing PAK file: game\pcgamer.pak
Closing PAK file: game\phoenix.pak
Closing PAK file: game\phranken.pak
Closing PAK file: game\raider.pak
Closing PAK file: game\razzledazzle.pak
Closing PAK file: game\scripts.pak
Closing PAK file: game\shadercache.pak
Closing PAK file: game\shadercachestartup.pak
Closing PAK file: game\shadersbin.pak
Closing PAK file: game\sherman.pak
Closing PAK file: game\snowfall.pak
Closing PAK file: game\sounds.pak
Closing PAK file: game\specialmechs.pak
Closing PAK file: game\tartan.pak
Closing PAK file: game\textures.pak
Closing PAK file: game\tiger.pak
Closing PAK file: game\urbanblock.pak
Closing PAK file: game\vagabond.pak
Closing PAK file: game\virus.pak
Closing PAK file: game\woodland.pak
Closing PAK file: engine\engine.pak
Closing PAK file: engine\shaders.pak
Closing PAK file: game\localized\english.pak
Closing PAK file: game\causticvalley_ig.pak
Closing PAK file: game\desert_ig.pak
Closing PAK file: game\forestcolony_ig.pak
Closing PAK file: game\frozencity_ig.pak
Closing PAK file: game\industrial_ig.pak
Closing PAK file: game\lava_ig.pak
Closing PAK file: game\rivercity_ig.pak
Closing PAK file: game\skyboxes_ig.pak
Closing PAK file: game\space_ig.pak

Edited by WhoaBrien, 06 February 2014 - 06:44 PM.

[Damions Sword]

here my omicronlog Error:


[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'sys_spec_Quality' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_UseEdgeAA' is not missing in default
Windows 7 64 bit SP 1 (build 6.1.7601)
System language: German
Windows Directory: "C:\Windows"
Prerequisites...
* Installation of KB940105 hotfix required: no! (either not needed or already installed)
Local time is 09:49:51 02/07/14, system running for 14 minutes
8171MB physical memory installed, 6617MB available, 4095MB virtual memory installed, 19 percent of memory in use
PageFile usage: 32MB, Working Set: 23MB, Peak PageFile usage: 32MB,
Current display mode is 1920x1080x32, (Unknown graphics card)
Japanese keyboard and 7+ button mouse installed
--------------------------------------------------------------------------------
Stream Engine Initialization
GameName: MechWarrior Online
BuildTime: Feb 3 2014 22:38:43
Windows Error Reporting is enabled setting exception handler
Font initialization
Physics initialization
Sound initialization
<Sound> Initializing AudioDevice now!
<Sound> Initialize FMOD with dynamic memory callbacks
<Sound> Starting to initialize Windows Audio Session API output!
<Sound> Drivers found: 4
<Sound> Available drivers:
1. Kopfhörer (High Definition Audio-Gerät)
2. Digitalaudio (S/PDIF) (High Definition Audio-Gerät)
3. Digitalaudio (S/PDIF) (High Definition Audio-Gerät)
4. Lautsprecher (High Definition Audio-Gerät)
<Sound> FmodEx-AudioDevice: Now running on driver: Kopfhörer (High Definition Audio-Gerät)
<Sound> Using speaker mode: FMOD_SPEAKERMODE_STEREO
<Sound> Initializing FMOD-EX now!
<Sound> Initialized FMOD-EX
<Sound> Available record drivers: 0 Mikrofon (High Definition Audio-Gerät) !
<Sound> Record config is set to autodetect using record driver 0
<Sound> Using FMOD version: 00044004 and internal 00044004!
<Sound> Initializing SoundSystem now!
Renderer initialization
[Error] NVAPI: Unable to get SLI state (-113)
used GeomInstancingThreshold is 8
Localized language content(english) not available or modified from the original installation.
Localized language content(english) not available or modified from the original installation.
Network initialization
[net] using iocp socket io management
network hostname: XXXXXXXX
ip: XXXXXXXXXX
[Network Version]: RELEASE PURE CLIENT
MovieSystem initialization
Console initialization
Time initialization
Input initialization
AI initialization
Initializing Animation System
Initializing 3D Engine
Initializing default materials...
Script System Initialization
Entity system initialization
Initializing AI System
[PlayerProfiles] Login of user 'XXXXXXXXX' successful.
[PlayerProfiles] Found 2 profiles.
Profile 0 : 'Damions Sword'
Profile 1 : 'default'
[GameProfiles]: Successfully activated profile 'Damions Sword' for user 'XXXXXXXX'
Patch Complete Received
sv_gamerules = mechlab []
============================ Loading level mechlab ============================
[Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/laser_beam_1x4_lop0.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/laser_beam_1x4_lop0.dds]
[Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/ppc_beam_b.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/ppc_beam_b.dds]
[Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/ppc_beam_b.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/ppc_beam_b.dds]
[Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/laser_beam_1x4_lop0.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/laser_beam_1x4_lop0.dds]
======== mechlab is loaded in 5.3 sec ========
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.2 sec
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
Ammo Pool Statistics:
[Error] Runaway thread
[Error] Runaway thread
System Shutdown
[Error] Runaway thread
could not free all buffers from CDevBufferMan!
DXInput Shutdown

Edited by Damions Sword, 07 February 2014 - 02:47 AM.

[Ascheriit Davion]

Same error here:

1. entered login dan pass
2. Got as far as the "loading screen" with tips of the day
3. Just as the website is about to load --> back to the login screen and got a pop out "an error occurrd: unknown error"

sigh....

[Jay Z]

I'll try again playing the X-Files music. Seriously though, a resolution would be great as normal means of fixing stuff (retrying, repairing, reinstalling, turning it on and off again, rebooting (kicking side of PC) and spamming Esc) have not worked yet. I'll keep trying over the next week and update if I can log in. Cheers

[Ascheriit Davion]

May the Force (or darkforce, whichever works) be with you Master Jay Z

[Big Amish]

I'm glad I'm not the only one getting this. I tried the repair tool, then a fresh install, then a completely different account than my main, all no joy. This is pissing me off because I'm going to miss out on buying a protector at half price...

[DarkMaulCZ]

repair tool in the launcher is not, so how do I do please?

[The Trice]

so there is no solution or cause for the problem !? so i will not be able to play the game !?

[GI Journalist]

I really wanted to take advantage of the current Hero Mech sales, but I'm having the same problem. I suspect my unsupported laptop graphics card, an ATI Mobility Radeon HD 4200, may be inadequate to handle the new UI. Would there be any reason to confirm my suspicions?

[REDERK23]

Same here, but with the extra bonus of having my ADSL connection going down as soon as i exit after this "unknown failure"..???

I have to reset my modem/router every time after trying to play.

I was able to play on one of two accounts (on the same computer!) but now neither works.

[Balls of Steel]

Im am also having this problem..Unknown Failure error when connecting to mech lab after logging in. And like Rederk23 i also have to reset my router after trying because it disables my internet even tho it says im still connected. Very strange

[Sea Shanty]

No change on my end. Same old, same old.

That said, my Internet connection isn't being affected at all. Wonder if we're looking at multiple problems, all throwing the same "Unknown Failure" message.

Gotta admit, for troubleshooting, "unknown failure" isn't particularly helpful as far as error messages go.

[Chr1701]

Same Problem here. Reported the bug. Hope things get better soon. I really wanted to buy the firestarter at half price... Bad thing when you want to spend money but cant...