16 replies to this topic

[ATM87]

So... I put in a support ticket on Monday concerning a purchase made over the weekend that got charged to my account but never updated on my account. THERE HAS BEEN NO RESPONSE! I started a second ticket on tuesday with the same results.

I am aware that this is not the location for this kind of post but it has been a full business week. WHY HAVE I NOT RECEIVED ANY SORT OF RESPONSE!

Is the person in charge of customer support out sick or something? Are support tickets just not getting submitted?

I would call and speak to someone directly, but I can't seem to find a phone number to call.

[Colonel Tequila]

I too have sent in a support ticket more than several days ago and have not had a reply.

[Argann]

They skipped your ticket, for easier ones. That, or maybe it doesn't requrie a response? Ask an admin see what they say.

[Russ Bullock]

ATM I emailed support myself to look into this and as to the general speed lately.

[t Khrist]

How fancy, a response from the man himself.

[Colonel Tequila]

Fair play Russ. Thank you.

[WM Wraith]

Colonel Tequila, on 08 August 2014 - 09:24 AM, said:

I too have sent in a support ticket more than several days ago and have not had a reply.

+1

[Mangeras]

Nikolai Lubkiewicz, on 10 August 2014 - 10:44 PM, said:

Seems the Game Masters are over-capacity at the moment. We sincerely apologize for the delay.

Thanks for the Update.
A more importan Qustion: Did you create that Signature Banner on your own or has someone made it for you?
Can i get one too? And the Theme matching to my Channel?

[DEMAX51]

Mangeras, on 12 August 2014 - 06:11 AM, said:

Thanks for the Update.
A more importan Qustion: Did you create that Signature Banner on your own or has someone made it for you?
Can i get one too? And the Theme matching to my Channel?

Says "signature by MoonUnitBeta" right there at the bottom

[WonderSparks]

So, the Game Masters are over capacity, eh? It is sort of like placing a black gumball at the top of the stack and trying to get it out of the machine, it just does not happen too quickly, the machine has to deal with every other gumball in the way first.
Still, I must wonder how the Game Masters have been so soundly defeated by their workload. Too many people sending in redundant and superfluous tickets, I would imagine.

[Name144571]

still backed up? 3 days waiting, normal?

[_NARCoMAN_]

Since refunds are no longer being given with the complimentary ban, the workload hould be lightening up.

Oxford comma, deal with it.

[Mangeras]

DEMAX51, on 12 August 2014 - 10:10 AM, said:

Says "signature by MoonUnitBeta" right there at the bottom

Woops^^ Thanks. Must have been kinda Brain AFK

[DEMAX51]

Asheron Realaidain, on 13 August 2014 - 08:35 PM, said:

Since refunds are no longer being given with the complimentary ban, the workload hould be lightening up.

Oxford comma, deal with it.

O.o

The Oxford Comma is the one that comes before conjunction words (and, or, nor...) in a list of three or more items. Such as, "I destroyed his arm, his leg, [<--] and his right torso."

Edited by DEMAX51, 14 August 2014 - 11:59 AM.

[_NARCoMAN_]

DEMAX51, on 14 August 2014 - 11:57 AM, said:

O.o

The Oxford Comma is the one that comes before conjunction words (and, or, nor...) in a list of three or more items. Such as, "I destroyed his arm, his leg, [<--] and his right torso."

I has been owned

[Sarg2]

I sent a general email in to support last week and got no response. Yesterday I put in a trouble ticket but it still hasn't showed up as a current ticket on my support page.

I'm not even sure if the support team got my ticket.

[t Khrist]

As has been stated in this post several times, the PGI support team has been working diligently towards clearing a massive amount of support backlog. Please reference the link below for the most recent information by Niko, the Community Manager, about the current status of the workload.

LINK HERE

See you on the battlefield!

Edited by t Khrist, 16 October 2014 - 01:36 PM.