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Creating A Ticket

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#1 Super Trooper

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Posted 02 September 2014 - 01:21 PM

I'm trying to create a support ticket, but it keeps telling me to select a category. I've tried in two different browsers, but there is nothing in drop menu except "select a category".

Any suggestions?

#2 Egomane

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Posted 02 September 2014 - 08:39 PM

Write a mail directly to support@mwomercs.com ;)

#3 Super Trooper

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Posted 03 September 2014 - 08:13 AM

Did that over the weekend, still waiting to hear back. Some companies respond faster or only to a ticket so I wasn't sure.

#4 Egomane

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Posted 03 September 2014 - 08:25 AM

Quote

Our agents are available 9:00am to 5:00pm Eastern, Monday to Friday excluding Canadian Holidays

That's why they don't answer on weekends. Though you should have gotten an automated reply that your mail has been recieved, together with a ticket number applied to it.

There also appears to be a rather big backlog of tickets. At least there was two weeks ago. It will need some time to get that sorted and depending on the urgency of your topic, it might take a few days till they respond in person.

#5 Redshift2k5

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Posted 03 September 2014 - 03:18 PM

Also this was a long weekend, with Monday being a holiday (support doesn't work on holidays) and Niko has said a few times recently that support was overloaded with tickets.

you can check ticket status here http://mwomercs.com/support/tickets although it doesn't look like it carried over any of the pre-server migration data.

I've only ever sent directly by email and it still ended up in the ticket queue without any issues.

#6 Super Trooper

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Posted 08 September 2014 - 08:52 AM

A week later and still no response. Where is the support team?

#7 Super Trooper

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Posted 13 September 2014 - 08:34 PM

Still awaiting a reply.

#8 Dark DeLaurel

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Posted 13 September 2014 - 11:01 PM

View PostSuper Trooper, on 13 September 2014 - 08:34 PM, said:

Still awaiting a reply.


What was the issue? it is possible some of us in the community can help, if not a tweet to Russ might help.

#9 Super Trooper

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Posted 14 September 2014 - 06:03 PM

View PostDark DeLaurel, on 13 September 2014 - 11:01 PM, said:


What was the issue? it is possible some of us in the community can help, if not a tweet to Russ might help.

The community can't help with real $ purchase questions after the fact.

Edited by Super Trooper, 14 September 2014 - 06:04 PM.


#10 Dark DeLaurel

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Posted 14 September 2014 - 08:09 PM

View PostSuper Trooper, on 14 September 2014 - 06:03 PM, said:

The community can't help with real $ purchase questions after the fact.


Then that means you didn't see this post http://mwomercs.com/...ost__p__3717477 about a Tweet I sent to Russ....





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