30 replies to this topic

[Sandpit]

Ryvucz, on 05 September 2014 - 03:37 PM, said:

Ha ha, you are posting like you're as tired as I am.

Doing alright?

long week lol
recruiting ain't easy lol

[Orion2011]

Nikolai Lubkiewicz, on 05 September 2014 - 03:44 PM, said:

Hey there!

We apologize sincerely for the delay.

Normally in these situations, the most common variable is as follows:
Purchases made with PayPal Chequing, Moneybookers, Western Union and select other financial institutions may take several business days to process, as much as 2 weeks or more, depending the institution's policies. We have no way to affect or speed up this process as we do not have any way to prove the transaction is completed until that institution completes their processing. Once that stage is complete, the purchase on our own systems should take place.

However, we can see that this is not the case here. Our records indicate that all your most recent purchase attempts were abandoned before completion. If this is not the case and something strange has occured to our systems, we kindly ask you to forward us the receipt of your purchase to support, where we will handle your ticket in the order in which it was received.

Please be advised, since the data center migration, we have been experiencing an increased backlog in support requests as we have been awaiting several backend account management and ticketing systems to become available to our CSR team once more. We are currently reaching tickets received last Sunday and hope to be back up to a normal wait-time by the end of this weekend.

Thanks for standing by.

Thanks for your reply. I did cancel an attemp in the past but a few days later followed through with the purchase. Today is 9-8-2014 and as of 9-7-2014 I still don't have any Mechs. I sent a reply to support@mwomers.com this morning and still haven't gotten a reply back from them. I just now found your reply in this thread.

The Paypal transaction appears to have gone through a third party call PlaySpan. Thanks to your reply I will continue to wait. The lack of response from Support had me contemplating disputing the carge with Paypal.

Thanks again!

[LauLiao]

Nikolai Lubkiewicz, on 08 September 2014 - 11:36 AM, said:

Hey again,

Seems something strange affected our Playspan account and a bunch of purchases were delayed and invisible to us. The issue seems to have resolved itself and we are now able to see your transaction. Your Mechs have now been credited to your account. Thanks for standing by and we apologize for the delay.

Are you sure you hadn't just "Spent the money already" like what's being told to the poor MWT Founders?

[BLUPRNT]

Ok I'm in the same boat as this guy. Tried email and got the automated response.

Try to create a ticket through support and you can't select a topic.

So the forums was my next option.

Its been almost 2 weeks since my purchase of 2 A la carte.

If email doesn't work and support section doesn't work then where would you submit a receipt?

Sorry if I sound frustrated.

But my card has been charged

[Orion2011]

I got them today! Thanks for your help!

[Arkion29]

I ordered the Clan Collection today before injection and I do not even see the order on my profile. And yet, Paypal shows as completed.

[Magnus Santini]

I think we can assume that they got their mechs because no one has complained about this stuff for years!

[Bombast]

What, exactly, was the point of bringing this back?

[Rat of the Legion Vega]

They're going to have to start temp banning people to stop all the thread necroing that's been going on here lately.

[Mcgral18]

Rat of the Legion Vega, on 20 January 2018 - 06:58 PM, said:

They're going to have to start temp banning people to stop all the thread necroing that's been going on here lately.

Only when it serves no purpose...such as this one

[draiocht]

Billing questions can now be directed to billing@mwomercs.com.
[mod]As this topic no longer has current relevancy,
this thread is now closed.[/mod]