Jump to content

Summer Heat Event Item Redemption Issues!


24 replies to this topic

#1 InnerSphereNews

    Member

  • Developer
  • Developer
  • 2,858 posts

Posted 12 June 2015 - 10:05 AM

Greetings MechWarriors,
Cockpit Items and Double Heat Sinks being provided as rewards through the Summer Heat: Wave III Event are not redeeming correctly. We are going to fix this issue, but it will require some brief downtime. 
This downtime is scheduled for 11:15 PM PDT (6:15 PM UTC) and should last no longer than 2 minutes.
No patch will be required once services are restored.
Any players who have already 'redeemed' the above items through the Tournament page will have these items injected into their accounts.
Thank you for your patience, and enjoy the event!


#2 Chemie

    Member

  • PipPipPipPipPipPipPipPipPip
  • Bad Company
  • Bad Company
  • 2,491 posts
  • LocationMI

Posted 12 June 2015 - 12:11 PM

glad people will still get those DHS!

#3 Twilight Fenrir

    Member

  • PipPipPipPipPipPipPipPip
  • The God
  • The God
  • 1,441 posts

Posted 12 June 2015 - 12:39 PM

View PostChemie, on 12 June 2015 - 12:11 PM, said:

glad people will still get those DHS!

I know that's why I'M playing this weekend!

#4 Zolaz

    Member

  • PipPipPipPipPipPipPipPipPip
  • Elite Founder
  • Elite Founder
  • 3,510 posts
  • LocationHouston, Tx

Posted 12 June 2015 - 01:42 PM

Woo Hoo ... better prizes than being Number 1 on the Leader Boards!!! lol

#5 Luscious Dan

    Member

  • PipPipPipPipPipPipPipPip
  • The Privateer
  • The Privateer
  • 1,146 posts
  • Twitter: Link
  • LocationEdmonton, AB

Posted 12 June 2015 - 01:53 PM

Hrm, I may need somewhere to stick a Raven 4X (no such thing as enough Ravens) so here's hoping for a pile of mechbays :D

#6 -Ramrod-

    Member

  • PipPipPipPipPipPipPip
  • The Solitary
  • The Solitary
  • 697 posts
  • LocationSome place

Posted 12 June 2015 - 02:49 PM

I've already had 3 qualifying matches that haven't shown on the list. And it's been well beyond 15 minutes.

#7 Toe Cutter

    Member

  • PipPipPipPipPip
  • Shredder
  • Shredder
  • 106 posts

Posted 12 June 2015 - 05:31 PM

7 qualifying matches in and zip

#8 BSK

    Member

  • PipPipPipPipPipPipPipPip
  • Mercenary Rank 7
  • Mercenary Rank 7
  • 1,040 posts

Posted 13 June 2015 - 01:34 AM

I left a game early after having dealt more than 1000 damage and it is now in the list with a match score of 10 ..

#9 dragnier1

    Member

  • PipPipPipPipPipPipPipPip
  • The Covert
  • The Covert
  • 1,054 posts

Posted 13 June 2015 - 01:59 AM

View PostBSK, on 13 June 2015 - 01:34 AM, said:

I left a game early after having dealt more than 1000 damage and it is now in the list with a match score of 10 ..

Are you certain?

#10 Joshua McEvedy

    Member

  • PipPipPipPipPipPip
  • The Ogre
  • The Ogre
  • 491 posts
  • LocationDuchy of Oriente, Free Worlds League

Posted 13 June 2015 - 04:08 AM

5 qualifying matches this morning, but still no tickets/prizes---0's across the board. The bug is still active.

#11 Papapeshu

    Member

  • PipPipPipPipPip
  • Philanthropist
  • 183 posts
  • LocationGosport, Hampshire. UK

Posted 13 June 2015 - 04:49 AM

I've only played 2 CW games so far.
As in previous events of this type, the tabs indicating game type will only list how many qualifying games have been redeemed by the player. The tabs do not list qualified games with rewards pending. (Yep, you have to select the TYPE of game (tab), then click on the "COOL OFF" button on any matches that qualified).
Until that's done, the games will not list on the match type tabs on the tournament page.

Edited by C J Sparrow, 13 June 2015 - 04:57 AM.


#12 GLaDOSauR

    Member

  • PipPipPipPipPip
  • Ace Of Spades
  • Ace Of Spades
  • 142 posts
  • LocationEating your cake while you're not looking.

Posted 13 June 2015 - 05:22 AM

I just did 2 matches with a score of 50 but never got my prizes.

#13 Appogee

    Member

  • PipPipPipPipPipPipPipPipPipPipPip
  • Ace Of Spades
  • Ace Of Spades
  • 10,966 posts
  • LocationOn planet Tukayyid, celebrating victory

Posted 13 June 2015 - 10:36 AM

I can't even get the game client to successfully connect to the server tonight.

Did a PGIpocalypse happen or something?

#14 Surn

    Member

  • PipPipPipPipPipPipPipPip
  • Hero of Kurita
  • Hero of Kurita
  • 1,076 posts
  • Twitter: Link
  • LocationSan Diego

Posted 13 June 2015 - 10:53 AM

I clicked the "cool Off" button and a screen asked me if I wanted to play global thermo nuclear war.

#15 Joshua McEvedy

    Member

  • PipPipPipPipPipPip
  • The Ogre
  • The Ogre
  • 491 posts
  • LocationDuchy of Oriente, Free Worlds League

Posted 13 June 2015 - 11:32 AM

Items starting redeeming a while ago after hitting the "cool off" under each tab as described, so I'll take it.

#16 o0Marduk0o

    Member

  • PipPipPipPipPipPipPipPipPip
  • Bad Company
  • Bad Company
  • 4,231 posts
  • LocationBerlin, Germany

Posted 13 June 2015 - 11:44 AM

Oh no, why do you start the 2-minute maintenance during my playtime? I quit!

#17 desolator777

    Member

  • PipPip
  • The 1 Percent
  • 25 posts

Posted 13 June 2015 - 01:27 PM

I played about 1 hour worth of skirmish and conquest games, all match score over 100, and it says 0/20 across the board. What gives?! Is the whole event broken or does it just not like match scores above 100?

EDIT: now only conquests finally filled in all at once. That was longer than 15 mins. Other games are missing too but I assume there's just some sort of gigantic delay problem.

Edited by desolator777, 13 June 2015 - 01:50 PM.


#18 PFC Carsten

    Member

  • PipPipPipPipPipPipPipPipPip
  • Little Helper
  • Little Helper
  • 2,188 posts
  • LocationOn your six

Posted 13 June 2015 - 11:12 PM

Worked for me like it was supposed to. Just got not very lucky with the prizes - no mechbays, no premium time. But hey - thanks PGI for giving away free stuff!

#19 Twilight Fenrir

    Member

  • PipPipPipPipPipPipPipPip
  • The God
  • The God
  • 1,441 posts

Posted 14 June 2015 - 04:46 AM

View PostJoshua McEvedy, on 13 June 2015 - 04:08 AM, said:

5 qualifying matches this morning, but still no tickets/prizes---0's across the board. The bug is still active.

Are you guys just looking at the tabs and going off the numbers? The numbers show items already redeemed, not earned. You have to click on the tab to see if you actually got anything or not, then click 'Cool Off" THEN that number will change.

It's been working almost flawlessly for me. There was one stretch of an hour there where it stopped updating, but afterwards everything I had earned popped in at once. No biggie.

#20 desolator777

    Member

  • PipPip
  • The 1 Percent
  • 25 posts

Posted 14 June 2015 - 07:53 AM

No, I remember how the redeem button worked from last time. All the content below each tab was blank as well. It's back up to working in a proper amount of time as of last night though.





5 user(s) are reading this topic

0 members, 5 guests, 0 anonymous users