48 replies to this topic

[Mudhutwarrior]

When my sense of entitlement kicks in it revolves around PGI building a good game. That's when I spend money.

Of course I studied Bernays so 90% of the emotional crap people fall into I am immune to.

If you ever want to be free follow this link....
https://www.voltaire...in_english_.pdf

[WarHippy]

Rock Roller, on 08 September 2016 - 11:17 PM, said:

So this one baffles me. It's a freebie program. You purchased a product and you received said product. You received a extra spiff reward last year as a giveaway reward. This year you don't get another reward and you are mad?

So the parallel is that last year you purchased a new refrigerator and benefited from a $100 dollar rebate check. This year the manufacturer announces a new rebate program for all refrigerators purchased this year. So your thought process is that "hey" I purchased a refrigerator last year and qualified for last years refund check. What the hell? Why are they not sending me another refund check like the people that bought a refrigerator this year. ..

Yeah, that it isn't what people are talking about.
A correct version of your example would be along these lines of...
Last year you purchased four new refrigerators and received a $100 dollar rebate check for the first one but not the other three. This year the manufacturer announces a new rebate program for all refrigerators purchased this year. So your thought process is that hey I purchased 3 refrigerators last year that didn't qualify for last years refund check because I already qualified with the first one plus I bought 4 more mini-refrigerators this year so I should qualify for this years right? Wait... I don't and I am being told I am not a loyal customer even though I did in fact buy a refrigerator this year???

[BaconTWOfourACTUAL]

PSST.... Psst... Hey... Hey kid...
Wanna buy a mechpack?

How bout a standing item?
Mounted speakers?
Ohh I know, you want a hanging item...

[Supersmacky]

WarHippy, on 09 September 2016 - 07:24 AM, said:

Yeah, that it isn't what people are talking about.
A correct version of your example would be along these lines of...
Last year you purchased four new refrigerators and received a $100 dollar rebate check for the first one but not the other three. This year the manufacturer announces a new rebate program for all refrigerators purchased this year. So your thought process is that hey I purchased 3 refrigerators last year that didn't qualify for last years refund check because I already qualified with the first one plus I bought 4 more mini-refrigerators this year so I should qualify for this years right? Wait... I don't and I am being told I am not a loyal customer even though I did in fact buy a refrigerator this year???

No, what you are being told is you don't qualify for the loyalty rewards for this year because you did not make your qualify purchase during the qualifying time frame. Has nothing to do with a statement of your loyalty or disregarding the fact that you made other purchases. The fact is you made your purchases outside of the qualifying time frame or purchased things that don't qualify.

Seriously, when i worked in retail I dealt with customers like this all the time. Customer would buy something. Then a month or so would go by and we would put the same item on sale. They would come back in and ask for a rebate based on the sale price. They chose to buy when the bought and they did it without consideration that it might go on sale. All choices they made and suddenly we were bad because we put it on sale after they made their purchase....really?!? I just bought a care a while back. Six weeks after the purchase they introduced a rebate program. I didn't make my purchase during the qualifying time frame, but I did purchase a qualifying car. By your logic I should 1) decide they are saying something about me personally as a customer and 2) give me the rebate even though I don't qualify. Really?!? Whatever, princess...

Get a grip and grow up. No one owes you anything because you bought something more than a year ago. No one owes you anything if you don't qualify. Using your example, if the terms of the rebate said you get $100 rebate for up to one qualifying refrigerator purchased within the prescribed time frame, and you got the $100, you have no entitlement to $100 this year unless you made qualifying purchases within the qualifying time frame. PERIOD!

Now, if PGI ever decides to do some sort of 'Long Time Supporter Rewards' and puts out terms that you qualify for, but they then say you don't, you have a case. But otherwise, shut up and grow up.

[WarHippy]

Supersmacky, on 09 September 2016 - 08:07 AM, said:

No, what you are being told is you don't qualify for the loyalty rewards for this year because you did not make your qualify purchase during the qualifying time frame. Has nothing to do with a statement of your loyalty or disregarding the fact that you made other purchases. The fact is you made your purchases outside of the qualifying time frame or purchased things that don't qualify.

Seriously, when i worked in retail I dealt with customers like this all the time. Customer would buy something. Then a month or so would go by and we would put the same item on sale. They would come back in and ask for a rebate based on the sale price. They chose to buy when the bought and they did it without consideration that it might go on sale. All choices they made and suddenly we were bad because we put it on sale after they made their purchase....really?!? I just bought a care a while back. Six weeks after the purchase they introduced a rebate program. I didn't make my purchase during the qualifying time frame, but I did purchase a qualifying car. By your logic I should 1) decide they are saying something about me personally as a customer and 2) give me the rebate even though I don't qualify. Really?!? Whatever, princess...

Get a grip and grow up. No one owes you anything because you bought something more than a year ago. No one owes you anything if you don't qualify. Using your example, if the terms of the rebate said you get $100 rebate for up to one qualifying refrigerator purchased within the prescribed time frame, and you got the $100, you have no entitlement to $100 this year unless you made qualifying purchases within the qualifying time frame. PERIOD!

Now, if PGI ever decides to do some sort of 'Long Time Supporter Rewards' and puts out terms that you qualify for, but they then say you don't, you have a case. But otherwise, shut up and grow up.

A really long response to a discussion you only caught part of and poorly understood...

[Supersmacky]

WarHippy, on 09 September 2016 - 08:50 AM, said:

A really long response to a discussion you only caught part of and poorly understood...

Nope..I understand. You just don't like the answer.

[Rock Roller]

WarHippy, on 09 September 2016 - 07:24 AM, said:

Yeah, that it isn't what people are talking about.
A correct version of your example would be along these lines of...
Last year you purchased four new refrigerators and received a $100 dollar rebate check for the first one but not the other three. This year the manufacturer announces a new rebate program for all refrigerators purchased this year. So your thought process is that hey I purchased 3 refrigerators last year that didn't qualify for last years refund check because I already qualified with the first one plus I bought 4 more mini-refrigerators this year so I should qualify for this years right? Wait... I don't and I am being told I am not a loyal customer even though I did in fact buy a refrigerator this year???

Sorry I totally disagree. I guess I just don't understand your logic. To you your point is clear and to me my view is clear. We won't convince each other.

Dates are easy, calendars are cheap and the opening and closing dates of the program are easy. I qualify for more than this year's event rewards. Next year if I spend 0 dollars I expect 0 rewards.

[Plastic Guru]

WarHippy, on 09 September 2016 - 08:50 AM, said:

A really long response to a discussion you only caught part of and poorly understood...

Nope...I worked retail about a thousand years ago too..

He hit it right on the head with his 'long response'....

Plastic Guru

[Rock Roller]

I am District Manager for a retail company. I deal with this daily.

[Hornviech]

My point is there where no top tier Packs available accept the single Mechs.
The Reward Program for these Packs then are only for Players who joined during the last year and purchased it the.
This is no "loyality program" it is a "what have you done for me lately" program.
This is my point!
Last year I qualified for the loyality reward for buying wave III and after that I bought the origin IIC pack last year in July.
Aaaah whatever I will stop giving PGI money.

[vettie]

My question is much simpler Does the Bushwhacker count towards the loyalty rewards?. (collectors pack that is)

[Bohxim]

3 Eligible Collections (any tier, or any a la carte 'Mech when applicable): UrbanMech; Resistance 1; Resistance 2; Marauder; Warhammer; Rifleman; Archer; Phoenix Hawk; Cyclops; Bushwacker. This Cataphract Loyalty Variant will only be available through the 2016 Inner Sphere Reward program. The Standard version of this Cataphract variant will be available for MC and C-Bills at a future date, to be determined

So yes bushwhacker counts

[Battlemaster56]

Why does it matter you can just wait next year, to buy the loyalty mechs( without bonuses) on the store page anyway, before cbills.

[WarHippy]

Supersmacky, on 09 September 2016 - 08:51 AM, said:

Nope..I understand. You just don't like the answer.

No, clearly you didn't.

Rock Roller, on 09 September 2016 - 09:34 AM, said:

Sorry I totally disagree. I guess I just don't understand your logic. To you your point is clear and to me my view is clear. We won't convince each other.

Dates are easy, calendars are cheap and the opening and closing dates of the program are easy. I qualify for more than this year's event rewards. Next year if I spend 0 dollars I expect 0 rewards.

You are probably right about us not convincing the other, but I will point out that I at no point said anything about spending nothing and expecting rewards.

Plastic Guru, on 09 September 2016 - 10:16 AM, said:

Nope...I worked retail about a thousand years ago too..

He hit it right on the head with his 'long response'....

Plastic Guru

Rock Roller, on 09 September 2016 - 11:04 AM, said:

I am District Manager for a retail company. I deal with this daily.

Good for you? I worked retail sales for years as well I was also the sales manager of the store I worked for. My entire point from the beginning is that the way PGI has done this creates a perception problem. As a strictly sales oriented event I have no problems with it, but as a loyalty program it is a crappy setup. My problems have always been with how they are trying to market this program because a lot of their better customers are essentially being told they are not "loyal". PGI is doing a poor job of generating the kind of good will a loyalty program would typically create.

[Arctourus]

I actually contacted support about it when the bushwacker was announced. To have it qualify, you have to wait until loyaly period ends in October, which means you miss out on the early adopter awards. So, yeah, you have to make the purchase in the period between October-October from one year to the next to get the loyalty award for that year.

[Bohxim]

If you want the loyalty rewards for this year, you should be able to buy the bushwhacker now with preorder rewards and still qualify for the loyalty programme. If you want to buy for next year's rewards then you probably can only buy it past oct

[Lorcryst NySell]

Bohxim, on 12 September 2016 - 06:02 PM, said:

If you want the loyalty rewards for this year, you should be able to buy the bushwhacker now with preorder rewards and still qualify for the loyalty programme. If you want to buy for next year's rewards then you probably can only buy it past oct

This.

According to the latest update of the req lists, the Bushwacker should count already ... I just cracked and preordered the Collector's Pack for it (I was going to wait a bit, but I sold some minis I don't use anymore and had just enough cash for it), but it looks like I'll have to wait a bit for the qualifycation to update ... or contact support.

Regarding the definition of "loyalty" : there's a notion of time and repetition in that word, meaning that buying something once a year ago doesn't make you "loyal", it makes you a "customer".

A "Loyal Customer" is someone that buys several things several times per year, every single reward program I've seen in my 42 years of life work on the same principle. The more you buy, and the more often you buy, the more rewards you get.

Heck, when I put diesel in the tank of my car, I get a "point" for every two liters if I use the same pump, and when I got to 500 points I get a voucher for free liters ... same idea : the more liters I put in, the more rewards I'll get.

Of course, if you want to argue semantics, the term "Loyalty Reward Program" is not very well chosen ... something like "Continued Support of the Game Reward Program" would be more easy to grasp, but then that would mean renaming the "event", a much longer title, and probably more confusion since "Continued Support" does not include a time limit.

[PAQUERA]

Just a question. is necesary any login, push any button or make something to get the loyalty mech that u are eligible? ill be moving my house with no internet conection for some weeks in october. I dont want to lose my loyalty rewards

[Battlemaster56]

PAQUERA, on 13 September 2016 - 01:33 AM, said:

Just a question. is necesary any login, push any button or make something to get the loyalty mech that u are eligible? ill be moving my house with no internet conection for some weeks in october. I dont want to lose my loyalty rewards

If you qualifed for them they will be injected into your account once you log in, and you won't lose it if you don't login or anything.

Bohxim, on 12 September 2016 - 06:02 PM, said:

If you want the loyalty rewards for this year, you should be able to buy the bushwhacker now with preorder rewards and still qualify for the loyalty programme. If you want to buy for next year's rewards then you probably can only buy it past oct

I'll wait next year to put them on the reinforcement pack store page like how did with last years.

[Supersmacky]

WarHippy, on 12 September 2016 - 06:29 AM, said:

No, clearly you didn't.

You keep saying that...I do not think it means what you think it means.

WarHippy, on 12 September 2016 - 06:29 AM, said:

You are probably right about us not convincing the other, but I will point out that I at no point said anything about spending nothing and expecting rewards.

While you are truthful in what you are saying about your own comments, what you are saying is 'I should get something even though I don't qualify as outlined in the rewards program.' So, this is about you and nothing to do with how PGI set up the program.

WarHippy, on 12 September 2016 - 06:29 AM, said:

Good for you? I worked retail sales for years as well I was also the sales manager of the store I worked for. My entire point from the beginning is that the way PGI has done this creates a perception problem. As a strictly sales oriented event I have no problems with it, but as a loyalty program it is a crappy setup. My problems have always been with how they are trying to market this program because a lot of their better customers are essentially being told they are not "loyal". PGI is doing a poor job of generating the kind of good will a loyalty program would typically create.

Sorry your feelings are hurt. Yes it is called a 'Customer Loyalty' program, but as I said before it is not saying anything about you personally or your loyalty. All such programs have guidelines and rules (no matter what company is offering them). Could PGI have done it differently? Sure. Would that have made everyone happy? No. It is what it is. Companies have to make cost analysis decisions about these sort of things. You didn't qualify. Move on. I didn't qualify last year. My bad, not PGI's. Maybe I will qualify next year (if they have one) and maybe I won't. Who knows. One of my friends who plays a lot does not qualify. I don't see a lot of salt flowing from him. Again, it is what it is.