48 replies to this topic

[GoatHILL]

Calling it a loyalty program is the problem. A loyalty program means long term support to a lot of people a year is not long term.

Just call it a Customer Rewards program.

I'll get 2 of the 5 rewards open to me (I don't do clans) and that's fine but it isn't rewarding me for my long term loyalty. Its rewarding for my current (within the last year) support.

[Too Much Love]

- "Hello, sir, today if you buy 3 yogurts in our supermarket, you get the 4th for free!"

- "Great, where is my free yogurt?"

- "Sir... But you have to buy 3 yogurts first"

- "I did! I bought 2 yougurts last monday and 2 on friday. That's even more than you need".

- "Excuse me, but you have to buy 3 yogurts today"...

- "I told you already, I bought 4 yogurts!"

- "Sorry, it happened a week ago. To participate in our programm you need to buy them today".

- "Damn you greedy hypocrites!"

Edited by drunkblackstar, 13 September 2016 - 08:50 AM.

[WarHippy]

Supersmacky, on 13 September 2016 - 07:07 AM, said:

You keep saying that...I do not think it means what you think it means.

Go back and read what you and I wrote including what I said on the first page. You were talking about sales and rebates and when you can get the benefit of those sales and rebates. I was talking about loyalty programs and how it was poorly handled. We are talking about different things. You also attacked my crappy example which was in and of itself an attack on someone elses crappy example. A lot of people in threads like this tend to jump to faulty assumptions and conclusion without actually paying attention to what is being talked about. In this case you made that mistake and rambled on with a tangent that was only marginally related to what I was saying.

Supersmacky, on 13 September 2016 - 07:07 AM, said:

While you are truthful in what you are saying about your own comments, what you are saying is 'I should get something even though I don't qualify as outlined in the rewards program.' So, this is about you and nothing to do with how PGI set up the program.

It has everything to do with how PGI set it up and the perception it creates for some of their customers. I also don't care in the slightest if I qualify for "loyalty" rewards or not so you can give up on that "its all about me" nonsense.

Supersmacky, on 13 September 2016 - 07:07 AM, said:

Sorry your feelings are hurt. Yes it is called a 'Customer Loyalty' program, but as I said before it is not saying anything about you personally or your loyalty. All such programs have guidelines and rules (no matter what company is offering them). Could PGI have done it differently? Sure. Would that have made everyone happy? No. It is what it is. Companies have to make cost analysis decisions about these sort of things. You didn't qualify. Move on. I didn't qualify last year. My bad, not PGI's. Maybe I will qualify next year (if they have one) and maybe I won't. Who knows. One of my friends who plays a lot does not qualify. I don't see a lot of salt flowing from him. Again, it is what it is.

As I have said many times it is a perception problem. Most loyalty programs are based off of money spent during the year rather than the purchase of specific items. Loyalty programs are designed to generate good will and potentially more sales, however by implementing it the way PGI has done it they are in a sense telling customers that spent a lot of money that they really don't matter. You can buy two $40 collectors packs and qualify for the upper level rewards, but on the same note you can buy ten $20 packs and not qualify for the same rewards. Both are good customers but only one is treated as such. It makes some customers reconsider future purchases which I'm sure isn't what PGI was aiming for. As a strictly sales tactic to get people to buy more Collector's packs I am all for it, but it really falls apart as a loyalty program.

I will reiterate for you again that I don't care about getting the rewards myself I only want them to fix their poorly thought version of the program. Heck, if it would get them to fix it I would happily volunteer to be blocked from ever receiving loyalty rewards.

[Supersmacky]

WarHippy:
I have no malice against you at all, but I would suggest you are the one missing something here, not me. Go back and read your own post and then look at the replies people made to your posts. From the beginning virtually everyone has interpreted your comments the same way I have. If the overwhelming majority of people are reading you that way, the problem is not with other people, but either 1) your argument or 2) how you are explaining yourself. I completely get where you are coming from and have just chosen to restate your position in more basic terms. I just disagree with the basis of your argument regarding this specific giveaway program. I think your position is fallacious and have clearly stated why. You may 'think' I am off on a tangent, but I am speaking right to the point of your position.

To say you 'don't care' about qualifying is obviously disingenuous. You have gone on repeatedly and vehemently defending your view point. It is obvious you care a lot, which is OK with me. If you truly don't care, then why go on and on like you have? As far as I can tell no one in the community elected WarHippy their spokesperson to address their grievances concerning PGI's giveaway program. So, you are speaking solely for yourself which mean it is all about you.

So, where do you and I agree? Well, could PGI have used a better thought process in putting this program together? Certainly. I think (to your earlier point) excluding people that paid for something through the early adopter program for a mech that qualified after the early adopter program was not optimal). Could they have chosen a better naming convention? Yes. If they are equating $$$ with loyalty, then the rewards should be based on the amount of money spent and not what packages were purchased. This would have been much better and would have eliminated so much salt. Saying "Hey, Mr or Ms Mechwarrior: you spent $$$ during time frame X to Y which qualifies you for our loyalty reward program" is better than the way most companies use legalese.

Where do we disagree? Well, what PGI did is pretty standard across the industry but also retail in general. In that regard the naming of their program and their qualifying conditions are not out of line or even wrong. They are just not optimal. Every company that does this sort of thing whether a rebate, reward, cash back, discount, whatever, has both qualifiers and conditions. They could have drawn the line elsewhere (and maybe even better), but they did not do anything unusual. Either a person qualifies per the terms PGI set out or they do not. Simple as that.

[DjPush]

Cries "Not one more cent! Wallet closed!" all year then, "Where is my loyalty rewards?" at the end of the year. Go figure.

Stop your crying peasant.

Edited by The Potatoe Whisperer, 13 September 2016 - 12:31 PM.

[blood4blood]

Hornviech, on 07 September 2016 - 10:40 PM, said:

Does anyone of the MWO Veterans also have the Problems that you ar not eligible for the rewards because you bought the Mech Packs before October the 6th?

I'm not getting anything for buying the Wrath pack and 3/4 of Clan Wave III over a year ago. Not really sure it's a problem though.

[Appogee]

I'm fine that I got loyalty rewards last year for the purchases I made last year.

(At least, I think I already got my rewards for those purchases...?)

If I was concerned, it'd be more that I bought packs and Heroes this year but these don't qualify because I didn't buy 'collectors' Mechs.

In my view Collectors Mechs are PGI's version of "phoning-it-in" knock offs... existing Mechs with an extra letter attached to them - that cost an extra $20 (!)

Crazy lazy.

[Bud Crue]

Didn't we go over this like a half dozen times when the loyalty rewards were first announced?

Whatever, lets do it again:

This "loyalty" program has nothing to do with loyalty, but everything to do with getting you to make purchases you might not otherwise would make.

Offer a unique set of products as a loyalty reward in exchange for some specialty purchases, and leave the window for making those purchases (and thus getting those rewards) open for a set time and what happens? A lot of folks willingly, or not so willingly (gotta catch em all!) make the necessary purchases to get those rewards. By using loaded terms like" loyalty", it further encourages the customer to make the purchase, since after all no one wants to be "disloyal" do they?

This is about "rewarding" us with stuff to get us to buy stuff. Nothing more. Calling it a "loyalty" reward just helps PGI with that goal.

[Robot Kenshiro]

When they announced Loyalty Rewards my reaction to that was meh....

I play this game very randomly now. Like most others its just a quick log in, play a match...log out. While this game can be fun at times and the need for my mech fix gets the better of me I have to say that I can spend anymore money on this title. Lets hope 2017 is a better year for MWO, cos currently the rest of 2016 is just quicksand imho.