48 replies to this topic

[Hornviech]

Does anyone of the MWO Veterans also have the Problems that you ar not eligible for the rewards because you bought the Mech Packs before October the 6th?

[Juodas Varnas]

Wait... You're saying you're not eligible for 2016 loyalty rewards because you didn't buy anything this year?

UNBELIEVABLE

[Felbombling]

You get awarded once for a major purchase, not every year beyond the original purchase date... and I'm totally fine with that. Check your Mech bays... you should have already been rewarded for bundles purchased prior to Oct 6 last year.

Edited by StaggerCheck, 07 September 2016 - 11:08 PM.

[Hornviech]

Thats right!
Yes I bought the last package Origin IIC in June 2015 and The others when they came out.
Also I bought Kodiak and Night Gyr for the Clans.
Also I bought Resistance I and II Marauder and Urban Mech!

Yeah, but to be eligible do I have to buy These Packages again ?
Because I bought the 2 month before October?
I' am not fine with that!
Thats no Loyality Reward !

You should check what loyality means!

[Splatshot]

Well last year if you bought from Oct to Jan, it didn't count, so...

[kesmai]

PGI does not care about your long gone whaling.
PGI does care about the money spent in their given time frame.
Even if you spent 3000$ till last fall you won't get ****.
Loyalty is defined by them, not by you.

Wanna buy a mechpack?

[C E Dwyer]

I'm fine with the start and finish date

I have a few issues over the collectors pack being one of the qualifying ways, but *shrugs* they had to pick something, and those mocked for getting the collectors addition and wasting their Money now get an extra couple of mechs

Your point ?

[Bohxim]

There was the loyalty reward last year too wasn't it? The one with the cicada and nova loyalty mechs alongside other stuff

[dervishx5]

Hornviech, on 07 September 2016 - 11:13 PM, said:

You should check what loyality means!

Well I know what loyalty means, but I can't seem to find the entry on loyality.

[Kirkland Langue]

There are a lot of layers of this issue which any particular player might find distasteful - but at the end of the day, if you don't believe that you get enough value for your money spend; then you would be wise to just stop spending on that product.

Heck, I'm one of those who bought a number of mechpacks this year, but because I didn't buy the collector's versions - then my purchases don't count - but there is zero chance that I'm going to upgrade, because I have no interest in duplicate mechs. I own a bunch of Hero and special mechs that give Cbill bonuses, so I have no need for more. I would like a couple of the Loyalty mechs, but not that much.

I'll just keep the Loyalty Rewards issue in mind for the next year, and not spend anything until the Loyalty rewards are announced. Not that I really care about the Loyalty rewards, but it doesn't exactly feel good to see the list of loyalty mechs including all of the ones that I bought - but then to realize that I basically bought nothing that counts.

[WarHippy]

StaggerCheck, on 07 September 2016 - 11:07 PM, said:

You get awarded once for a major purchase, not every year beyond the original purchase date... and I'm totally fine with that. Check your Mech bays... you should have already been rewarded for bundles purchased prior to Oct 6 last year.

That is true, but the situation is a little more complicated than that. For example the Warhammer was released for sale before Oct. 6th and its early adopter reward went away before that as well. Now a lot of players already qualified for last years loyalty rewards well before the Warhammer was released for sale, but because they bought it during its early adopter window the purchase doesn't count toward this years loyalty program. Basically it is a lose lose situation where if you buy early you don't get loyalty rewards, but if you wait you don't get early adopter. PGI just does a piss poor job at creating a loyalty program that doesn't alienate some of their better customers. Had this just been a sales event this would have been a nonissue, but because they called it a loyalty program they have essentially told some of their customers no matter how much money they spend that they don't matter and that they are not loyal.

[Mawai]

WarHippy, on 08 September 2016 - 07:17 AM, said:

That is true, but the situation is a little more complicated than that. For example the Warhammer was released for sale before Oct. 6th and its early adopter reward went away before that as well. Now a lot of players already qualified for last years loyalty rewards well before the Warhammer was released for sale, but because they bought it during its early adopter window the purchase doesn't count toward this years loyalty program. Basically it is a lose lose situation where if you buy early you don't get loyalty rewards, but if you wait you don't get early adopter. PGI just does a piss poor job at creating a loyalty program that doesn't alienate some of their better customers. Had this just been a sales event this would have been a nonissue, but because they called it a loyalty program they have essentially told some of their customers no matter how much money they spend that they don't matter and that they are not loyal.

PGI releases several mechs a year. If you buy a mech, mech pack, or specific combinations of items within the year then you will qualify for a "loyalty" reward at the end of the year.

Since the Warhammer went on sale initially in late 2015 then if you purchased it early you would have been eligible for the 2015 award. If you purchased it later it would qualify towards the 2016 awards. There were 6 to 10 eligible mechs released this year that could qualify ... as well as purchases of any existing mechs that you didn't make in previous years.

I bought the Marauder IIC early adopter ... that qualified me for the 2016 clan award. If I had purchased it next year, it would qualify for the 2017 award if any. Qualification in a particular year has to do with WHEN you spend your money on some item. What you qualify for depends on what you purchased.

Over the years I have purchased several mech packs and individual mechs ... I do not expect to receive some random prize every year for purchases I made years ago ... that happened only on the first time PGI did the loyalty rewards. After that, awards were based on NEW spending in the past year. (Or at least it should have been ... the year they did it from January to October was truly a CF).

Anyway, I think PGI has made it very clear that the awards are for specific types of purchases made in the past year. That seems to me to be a very fair position to take. Perhaps the term "loyalty" offends some folks since they may have spent a lot on the game but aren't seeing the bonus rewards since they didn't buy the correct items or purchase in the correct time frame. I understand the frustration but just looking at the "loyalty" program from the past couple of years ... it is pretty clear to see which purchases would likely qualify and which would not.

[Felbombling]

Hey, Horn, I get what you're saying, but PGI does not think you should get rewarded in perpetuity for Mech Package or Mech Credit purchases. They want to incentivise repeat business, and I have a hard time coming up with a customer reward program example that doesn't follow that formula. I'm not too sure about the Warhammer issue stated above. If that is the case, in particular to the Warhammer bundle, that does seem like a misstep by PGI which they should adjust accordingly.

I read your comments as past purchases, made years ago, should qualify you for multiple Mech rewards from now until the game ends. Under that example, a person who purchased a $6.95 Mech Credit bundle would be getting rewarded every year with a new Mech. While that sounds great from a player perspective, I'm not too sure that would be a sound business decision on PGIs part.

[WarHippy]

Mawai, on 08 September 2016 - 07:34 AM, said:

Anyway, I think PGI has made it very clear that the awards are for specific types of purchases made in the past year. That seems to me to be a very fair position to take. Perhaps the term "loyalty" offends some folks since they may have spent a lot on the game but aren't seeing the bonus rewards since they didn't buy the correct items or purchase in the correct time frame. I understand the frustration but just looking at the "loyalty" program from the past couple of years ... it is pretty clear to see which purchases would likely qualify and which would not.

I thought you put me on your ignore list last time this was discussed?

I understand it, but that doesn't change the fact PGI has done a poor job in regard to what a loyalty program traditionally involves. It all comes down to a perception problem that I personally feel is doing PGI more harm than good when the fix is generally a simple one. Most don't want to be rewarded multiple times for past purchases, but they also don't want those outlier purchases in the case of the Warhammer for instance to count for nothing either. They also don't want to be told that no matter how much they spent this year that they are somehow not loyal because they didn't spend it in the right way. As a sales incentive event something like this has a lot of potential if you advertise it as such, but as a loyalty program it fails entirely and generates none of the good will that a loyalty program should be creating.

Edited by WarHippy, 08 September 2016 - 08:08 AM.

[Felbombling]

Hornviech, on 07 September 2016 - 11:13 PM, said:

You should check what loyality means!

You should check your anger medication... I don't think it is working.

[Hornviech]

StaggerCheck, on 08 September 2016 - 07:56 AM, said:

Hey, Horn, I get what you're saying, but PGI does not think you should get rewarded in perpetuity for Mech Package or Mech Credit purchases. They want to incentivise repeat business, and I have a hard time coming up with a customer reward program example that doesn't follow that formula. I'm not too sure about the Warhammer issue stated above. If that is the case, in particular to the Warhammer bundle, that does seem like a misstep by PGI which they should adjust accordingly.

I read your comments as past purchases, made years ago, should qualify you for multiple Mech rewards from now until the game ends. Under that example, a person who purchased a $6.95 Mech Credit bundle would be getting rewarded every year with a new Mech. While that sounds great from a player perspective, I'm not too sure that would be a sound business decision on PGIs part.

I didn't buy the Origin IIC pack years ago I bought it last year in July to get the early adopter reward as I did for all the other packs.
In my opinion loyality means stay at the product and support it.
The thing is that MWO Veterans who already bought the Resistance Packs and/or the Clan Waves when they came out have no chance to get the reward unless they buy them again.
This is the thing poeple who helped fund the game from the beginning are now left behind, like "thank you for your money, we have what we need you can pi** off! We have new cattle here that we can milk"!
That is the feeling it brings.

StaggerCheck, on 08 September 2016 - 12:31 PM, said:

You should check your anger medication... I don't think it is working.

NOBODY CAN SAY I'AM AAANGRRYYYYY!!!


My pills my pills where are they !!!!!

[NeoCodex]

WarHippy, on 08 September 2016 - 07:17 AM, said:

That is true, but the situation is a little more complicated than that. For example the Warhammer was released for sale before Oct. 6th and its early adopter reward went away before that as well. Now a lot of players already qualified for last years loyalty rewards well before the Warhammer was released for sale, but because they bought it during its early adopter window the purchase doesn't count toward this years loyalty program. Basically it is a lose lose situation where if you buy early you don't get loyalty rewards, but if you wait you don't get early adopter. PGI just does a piss poor job at creating a loyalty program that doesn't alienate some of their better customers. Had this just been a sales event this would have been a nonissue, but because they called it a loyalty program they have essentially told some of their customers no matter how much money they spend that they don't matter and that they are not loyal.

Do it like me and buy standard pack only on preorder to get the bonuses, and later down the road upgrade to collectors if you really want the top rewards and can make use of what the collector version offers.

It's what I did ant it worked - upgraded my old packages to collector, but then I changed my mind and upgraded my Crab pack to Mauler pack instead and support was nice enough to make that change happen for me.

You don't have to buy a full pack this year. You can upgrade.

As long as it upgrades to top tier, even if you bought Black Knight pack or 3/4 of the original resistance pack 2 years ago.. you could simply upgrade to Mauler today and get full eligibility for that Stalker. Maybe a tip for next year

Edited by NeoCodex, 08 September 2016 - 11:06 PM.

[Rock Roller]

So this one baffles me. It's a freebie program. You purchased a product and you received said product. You received a extra spiff reward last year as a giveaway reward. This year you don't get another reward and you are mad?

So the parallel is that last year you purchased a new refrigerator and benefited from a $100 dollar rebate check. This year the manufacturer announces a new rebate program for all refrigerators purchased this year. So your thought process is that "hey" I purchased a refrigerator last year and qualified for last years refund check. What the hell? Why are they not sending me another refund check like the people that bought a refrigerator this year. ..

[WarHippy]

NeoCodex, on 08 September 2016 - 11:00 PM, said:

Do it like me and buy standard pack only on preorder to get the bonuses, and later down the road upgrade to collectors if you really want the top rewards and can make use of what the collector version offers.

It's what I did ant it worked - upgraded my old packages to collector, but then I changed my mind and upgraded my Crab pack to Mauler pack instead and support was nice enough to make that change happen for me.

You don't have to buy a full pack this year. You can upgrade.

As long as it upgrades to top tier, even if you bought Black Knight pack or 3/4 of the original resistance pack 2 years ago.. you could simply upgrade to Mauler today and get full eligibility for that Stalker. Maybe a tip for next year

And if you already bought the top version of those? You can't upgrade to something you already have.

[Bishop Steiner]

Hornviech, on 07 September 2016 - 11:13 PM, said:

Thats right!
Yes I bought the last package Origin IIC in June 2015 and The others when they came out.
Also I bought Kodiak and Night Gyr for the Clans.
Also I bought Resistance I and II Marauder and Urban Mech!

Yeah, but to be eligible do I have to buy These Packages again ?
Because I bought the 2 month before October?
I' am not fine with that!
Thats no Loyality Reward !

You should check what loyality means!

loyalty means you continue to support, not that you were a supporter last year. If we want to get into what "Loyalty means".

Now if you want to complain about why certain packs are treated the way they are in THIS sales year, that one coul dprobably make good arguments for.

But saying "Hey I did something for you over a year ago" doesn't really qualify as "loyalty".