20 replies to this topic

[Termin8rSmurf]

I recently purchased a new mech pack which seems to be underperforming, no matter what way I play them, and no matter what build I put on them.

I feel that I have been sold a dud and I want to get a refund.

How do I go about getting one?

[WhineyThePoo]

No

[TELEFORCE]

I don't think they refund stuff that was already used. It would be one thing if you requested a refund before you were able to use your new toys, but that doesn't seem to be the case.

[Juodas Varnas]

Oh, the magic of buyer's remorse.

[MrMadguy]

Termin8rSmurf, on 18 November 2017 - 02:58 AM, said:

I recently purchased a new mech pack which seems to be underperforming, no matter what way I play them, and no matter what build I put on them.

I feel that I have been sold a dud and I want to get a refund.

How do I go about getting one?

You can always try to write to one of support E-Mails: https://mwomercs.com/support

[Muujig612]

If you ask real nicely, support can let you go once. So write them an e-mail.

[Asym]

I doubt PGI would do that... If they did, it would set a precedent and many of us would request our money back after PGI nerf'd our real $$$ purchased mech packs into retirement and permenant storage....

Can you imagine the line for that !

[Juodas Varnas]

Asym, on 18 November 2017 - 06:58 AM, said:

I doubt PGI would do that... If they did, it would set a precedent and many of us would request our money back after PGI nerf'd our real $$$ purchased mech packs into retirement and permenant storage....

Can you imagine the line for that !

Not really.
I imagine most people have the sense to realize that nothing is permanent in multiplayer online (especially free2play) games and literally everything is subject to change.

[Muujig612]

Asym, on 18 November 2017 - 06:58 AM, said:

I doubt PGI would do that... If they did, it would set a precedent and many of us would request our money back after PGI nerf'd our real $$$ purchased mech packs into retirement and permenant storage....

Can you imagine the line for that !

If the mech is old, then PGI probably will not refund. I do suspect Termin8tr is unsatisfied with more recent vintage--the Thanasuck. In which case, Support is more willing to cooperate.

[Alkabides]

From all the complaints about how it's performing, I'd wager we see a buff for that mech in the near future.

[Humpday]

Thanny? As far as i have seen you can cancel pre-orders but refunds for released products probably not.
I mean, no one "sold" you anything. They hand fed you everything thing you needed to make an educated purchase decision. They gave your accurate scaling relative to other mechs, pre-views of movement(NGNG), loadouts, and quirks....

...and you still bought it.

Despite all that where would you get that the Thanny would be any good? Its a big giant walking cube...of course its going to be hard to play. Just give it a while, it'll get quirks.

Until then, grind it out...go YOLO on armor/struct tree...then stick it in the garage till it gets quirked.

Edited by Humpday, 18 November 2017 - 09:12 AM.

[Nightbird]

They will refund the first time only, so you can refund the thanny if it is your first time. After that, you can only refund pre-orders.

Edited by McValium, 18 November 2017 - 09:21 AM.
corrected typo

[Juodas Varnas]

Nightbird, on 18 November 2017 - 07:28 AM, said:

you can refund the thanny if it is your first time

Best quote to take out of context 2017.

Edited by McValium, 18 November 2017 - 09:21 AM.
clean up quote, sorry no longer as funny :)

[Trissila]

You don't get refunds for buying a 'mech that has enormous side torsos, has had them in all of its pre-release artwork and screenshots, and had those enormous STs discussed at length on the forums before release.

[LT. HARDCASE]

They don't refund packs that have been injected and played with, buyer's remorse or not.

[DaZur]

Sorry... This sort of idiocy really gets my goat.

There is no promissory that any mechs or mechs pack is going to be the greatest thing since sliced bread (which honestly is not that big a deal of you ask me.. But I digress).

Refunding a purchase based on buyers remorse sets an extremely slippery slope precedence that if I were PGI... I would not touch with a 20 ft pole.

[Felbombling]

I love the Thanatos. I love the look of it, the load outs, the ECM and the jump jets. I also took one look at the art work, thought back on PGI's track record of quirking Mechs correctly out of the gate and thought better of spending money on it. Sad to say, really.

Sorry for your plight, but PGI is not in the business of refunding accepted content.

Having said that, every experience I have had with the PGI support staff has been fantastic and fair, so sending them a nicely worded request cannot hurt.

[Troa Barton]

Rule of acquisition number 1. Once you have their money, never give it back.

[Humpday]

Oh by the way, if the mech happens to be AMAZBALLS....well, expect the opposite to happen...ultra nerf.
Sooo...just saying...

Its worse to get a great thing, then to have it nerfed into oblivion ...why? Because you now know greatness...and now its been ripped away from you.

Its better to start out like poo, then get buffed.

[Khobai]

Quote

Oh by the way, if the mech happens to be AMAZBALLS....well, expect the opposite to happen...ultra nerf.

they usually dont nerf it until it goes to cbills though

so you get a few months to enjoy your broken OP mech at least

but if the mech sucks you dont even get that