3 replies to this topic

[Uthred Audeles]

I was trying to start the game and the portal crashed. A message box asked me to report this to the forums. I hope this is the correct place!


The remote name could not be resolved: 'patcher.mwomercs.com'

[D V Devnull]

Uthred Audeles, on 27 November 2017 - 02:07 AM, said:

I was trying to start the game and the portal crashed. A message box asked me to report this to the forums. I hope this is the correct place!


The remote name could not be resolved: 'patcher.mwomercs.com'

Hello, Uthred... I'm afraid your problem stretches outside the limits of the "Tutorial". You'll need to go start a thread in the "Patch Feedback" area, preferably as soon as you can. Other people are having problems with the Portal Launcher as well, and discussion usually happens there.

Anyway, just looking at things off-hand, you're having a DNS Resolution Issue. Any one of the following is likely the culprit...

• PGI's Patcher Server is down
  
• An Internet Master DNS Server doesn't have the DNS Info for PGI's Patcher Server
  
• Your ISP doesn't have the DNS Info for PGI's Patcher Server
  
• Your computer has messed up its' own DNS Stack, meaning your computer needs rebooting

...but that 4th one is unlikely in this case. I don't know who has the DNS that you depend upon for your Internet, but I would start by ringing their ears off, if I were you.

~Mr. D. V. "Without DNS, the Internet is almost totally worthless." Devnull

[MattnHuge]

I had the same issue. restarting my pc fixed it form me.

[D V Devnull]

MattnHuge, on 07 December 2017 - 05:50 PM, said:

I had the same issue. restarting my pc fixed it form me.

Glad to hear. I am also realizing people don't have to reboot if they know how to open a Command Prompt, and give the system the following command...

ipconfig /flushdns

...which will also usually clean the DNS Stack so it can pick up the right info.

~D. V. "providing an extra solution to potentially avoid the worst-case situations" Devnull