2 replies to this topic

[Bullroarer4]

I have suddenly lost sound for MWO only. have turned it off and on again. checked connections. updated drivers. Checked the log on omicron:


BackupNameAttachment=" Build(0) 29 Jan 19 (13 59 59)" -- used by backup system
Log Started at 01/29/19 13:59:59
Running 64 bit version
Executable: C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin64\MWOClient.exe
BuildInfo: Stage-193:288665
FileVersion: 1.4.193.0
ProductVersion: 1.4.193.0
Using STLport C++ Standard Library implementation
Added MOD directory <engine> to CryPak
Executable Command Line: "C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin64\MWOClient.exe"
Total number of logical processors: 8
Number of available logical processors: 8
Total number of system cores: 4
Number of cores available to process: 4
Processor 0:
CPU: Intel Intel® Core™ i7-7700HQ CPU @ 2.80GHz
Family: 6, Model: 14, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 2.7 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
Processor 1:
CPU: Intel Intel® Core™ i7-7700HQ CPU @ 2.80GHz
Family: 6, Model: 14, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 2.7 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
Processor 2:
CPU: Intel Intel® Core™ i7-7700HQ CPU @ 2.80GHz
Family: 6, Model: 14, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 2.7 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
Processor 3:
CPU: Intel Intel® Core™ i7-7700HQ CPU @ 2.80GHz
Family: 6, Model: 14, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 2.7 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
<14:00:00> Windows 64 bit (build 10.0.17134)
<14:00:00> System language: English
<14:00:00> Windows Directory: "C:\WINDOWS"
<14:00:00> Prerequisites...
<14:00:00> * Installation of KB940105 hotfix required: no! (either not needed or already installed)
<14:00:00> Local time is 14:00:00 01/29/19, system running for 8 minutes
<14:00:00> 16269MB physical memory installed, 13315MB available, 134217727MB virtual memory installed, 18 percent of memory in use
<14:00:00> PageFile usage: 41MB, Working Set: 35MB, Peak PageFile usage: 41MB,
<14:00:00> Current display mode is 1920x1080x32, (Unknown graphics card)
<14:00:00> Japanese keyboard and 16+ button mouse installed
<14:00:00> --------------------------------------------------------------------------------
<14:00:00> Stream Engine Initialization
<14:00:00> GameName: MechWarrior Online (64 bit)
<14:00:00> BuildTime: Jan 20 2019 22:15:56
<14:00:00> Logging video adapters:
<14:00:02> - NVIDIA GeForce GTX 1070 (vendor = 0x10de, device = 0x1ba1)
<14:00:02> - Adapter index: 0
<14:00:02> - Dedicated video memory: 8081 MB
<14:00:02> - Feature level: DX11 (SM 5.0)
<14:00:02> - Displays connected: yes
<14:00:02> - Suitable rendering device: yes
<14:00:02> - Intel® HD Graphics 630 (vendor = 0x8086, device = 0x591b)
<14:00:02> - Adapter index: 1
<14:00:02> - Dedicated video memory: 128 MB
<14:00:02> - Feature level: DX11 (SM 5.0)
<14:00:02> - Displays connected: no
<14:00:02> - Suitable rendering device: no
<14:00:02> - Microsoft Basic Render Driver (vendor = 0x1414, device = 0x008c)
<14:00:02> - Adapter index: 2
<14:00:02> - Dedicated video memory: 0 MB
<14:00:02> - Feature level: DX11 (SM 5.0)
<14:00:02> - Displays connected: no
<14:00:02> - Suitable rendering device: no
<14:00:02> Windows Error Reporting is enabled setting exception handler
<14:00:02> Font initialization
<14:00:02> Physics initialization
<14:00:02> Sound initialization
<14:00:02> <Sound> Initializing AudioDevice now!
<14:00:02> <Sound> Initialize FMOD with dynamic memory callbacks
<14:00:03> <Sound> Starting to initialize Windows Audio Session API output!
<14:00:03> <Sound> Playback drivers found: 1
<14:00:03> <Sound> Available playback drivers:
1. Speakers (Realtek High Definition Audio)
<14:00:03> <Sound> FmodEx-AudioDevice: Now running on driver: Speakers (Realtek High Definition Audio)
<14:00:03> <Sound> Record drivers found: 2
<14:00:03> <Sound> Available record drivers:
1. Stereo Mix (Realtek High Definition Audio)
2. Microphone (Realtek High Definition Audio)
<14:00:03> <Sound> Record config is set to autodetect using record driver 0
<14:00:03> <Sound> Using speaker mode: FMOD_SPEAKERMODE_7POINT1
<14:00:03> <Sound> Initializing FMOD-EX now!
<14:00:03> <Sound> Error: Cannot initialize SoundSystem!
<14:00:03> [Error] <Sound> Couldnt create the sound system interface
<14:00:03> <Sound> Using DummySoundSystem now!
<14:00:03> Renderer initialization
<14:00:04> [Error] Failed to create stereo device
<14:00:04> used GeomInstancingThreshold is 8
<14:00:04> Localized language content(english) not available or modified from the original installation.
<14:00:04> Localized language content(english) not available or modified from the original installation.
<14:00:04> Network initialization
<14:00:04> [net] using iocp socket io management
<14:00:04> [Network Version]: RELEASE PURE CLIENT
<14:00:04> MovieSystem initialization
<14:00:04> Console initialization
<14:00:05> Time initialization
<14:00:05> Input initialization
<14:00:05> AI initialization
<14:00:05> Initializing Animation System
<14:00:05> Initializing 3D Engine
<14:00:05> Initializing default materials...
<14:00:05> Script System Initialization
<14:00:05> Entity system initialization
<14:00:05> Initializing AI System
<14:00:13> TrackIRManager: DLL Location key not present
<14:00:13> TrackIRManager: Error initializing NPClient interface!! (Err: 4)
<14:00:13> TrackIRManager: Error registering window handle!!
<14:00:13> TrackIRManager: Error querying NaturalPoint software version!!
<14:00:13> TrackIRManager: Error stopping cursor
<14:00:13> TrackIRManager: Error starting data transmission
<14:00:14> [Error] <Flash> Import error: GFxResource 'mcCloseBtn' is not exported from movie '..\UIButton.swf' [0.0000]
<14:00:14> Patch Complete Received
any help would be appreciated!

[MrVaad]

There's a lot of people in the forum that have lost sound and we see in the logs that their game is detecting a 7.1 sound configuration (and fails to start the sound).

Most of the time, it's a program (razer surround, sonic studio, etc) that emulate a surround mode (7.1) and is not compatible with a few games.

So if you have that kind of program, disable it for mwo.

For one of the guy, the solution was to uninstall sonic studio.

Edited by MrVaad, 29 January 2019 - 03:51 PM.

[Tarl Cabot]

And/or you are running Realtek soundware, there was a Windows update, which by default also update drivers but with or without driver update, things revert settings to default.

I have a headset plugged into my system. When there is a windows up (without driver update, thank you!!) I click on my Realtek HD Audio Manager, Device Advanced Settings and change Recording device from Tie up same type of input jacks as an input device to Separate all input jacks as independent input devices.

Game/computer sound goes to speakers, VOIP/TS/etc goes to headset.