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Payment Issues With Xsolla


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#1 Bassethounds

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Posted 05 June 2019 - 10:35 AM

returning player here been try to buy MC for a few days now keep ketting an orror from Xsolla giving me an error saying try again later or contact support. (Which I have 2 times and gave up after 12 hours waiting for a response) Anyone else having this issue? or a work around? I mean I would like to send this company some money.

#2 GM Patience

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Posted 05 June 2019 - 10:43 AM

Hi there,

Unfortunately, we didn't receive anything from you. Can you please check your email now? I will need more information about your issue in order to troubleshoot it.
Thanks!

#3 Bassethounds

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Posted 05 June 2019 - 12:30 PM

Hi GM Patience,

Yes no payments have worked. Everytime I click confirm purchase I get this error Sorry, the payment cannot be completed now. Please try again later or contact Xsolla customer support.

I sent another ticket to Xsolla

Edited by Bassethounds, 05 June 2019 - 12:35 PM.


#4 Christopher Hamilton

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Posted 30 June 2019 - 03:46 PM

Had the same issues a while earlier. put xsolla on copy to a mail, their damned new system tries to verify *online* that purchase by booking a cent to your card and asking you to read the text. does same thing with european debit card accounts, too, blindly assuming that our banks offer any chance of reading that stuff "on the fly" or within 15 minutes.
hint: some banks just plain dont. I get paper printouts once a month.

#5 Xenophontis

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Posted 10 July 2019 - 06:45 PM

I am having the same issue:
[color=#FFFFFF]3032: Sorry, the payment cannot be completed now. Please try again later or contact Xsolla customer support[/color]





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