Piranha Games Refuses To Give Me A Refund.
#1
Posted 17 December 2019 - 01:41 PM
Then comes November 21st, I get my very first email from Piranha and it's about the beta but it's only accessible through something called the Epic Store. I read on to find out that the game is now an Epic Games exclusive. I'm sure many of you here are more familiar with this than I was. I contacted support the next day and asked for a refund. My first contact was someone called GM Patience and they explained that they couldn't offer refunds after November 1, 20 days after I received my very first update about the game. I pointed this out and then GM Patience lied to me and told me that I'd received an email explaining this back on August 6th. I have an email address specifically for gaming and no such email exists. I have every email from "Mechwarrior Online" "Xsolla" from the past 2 years, and to this date I've only ever gotten two emails from Piranha games, one dated November 21st, and the other December 9th. GM patience then told me that I could go pound sand as I'd collected some mechwarrior online bonuses, you know back when I was still playing the game, back when I thought it was going to be released on steam, but apparently I was supposed to track Mechwarrior 5 to make sure they were doing what they promised back when I initially bought the game. It's my fault they were dishonest I guess.
The December 9th email was them informing me that I could collect my ticket for a platform I have no intentions of using. I asked again for my money back. This time it was someone called GM Serenity that told me they already had my money and I could go f**k myself. Even though I had access to a key for my preordered game I now had less rights than a normal dissatisfied customer. If I'd been dissatisfied with my game on Steam I could have gotten a full refund, but apparently not if you were stupid enough to pay months ahead of time. Anyways, I'm so pissed off right now, I'm thinking of just having them delete my MWO account. I'm never playing mechwarrior 5 at this point. I was thinking of buying it again when it comes on Steam, if they'd refunded my money, but I can't see myself doing that now. I want nothing more to do with Piranha Games and I only wish them ill will at this point. I could understand moving over to the Epic Store if they got a better deal, and I can accept delays, I didn't need to play Mechwarrior 5 when it released. As I said I would have waited and bought it on Steam but as they've now made it clear that they don't respect me as a customer or a fan they've lost me as both.
I don't imagine this post will be acknowledged, it will likely be deleted, but for the record all I wanted was my money back. I'm happy to eat the $69.48 I spent. honestly, it will save me a ton of money in the long run, and I only post this here on MWO forums because I couldn't find a place to post it on the MW5 site. If you want to comment please respect the fact that I don't want to use Epic Games, and while I absolutely don't trust them as a company, it's manly because I don't want to install another program, set up another account, track another password, worry about privacy concerns for a game that I thought I was going to be able to use on Steam.
#2
Posted 17 December 2019 - 01:51 PM
#3
Posted 17 December 2019 - 01:56 PM
Guy Humual, on 17 December 2019 - 01:41 PM, said:
That is funny because every other experience from members here has been very positive with regards to how helpful GM Patience is and has been over the entirety of MWO/MW5. Both myself and others can attest that PGI support is some of the best at resolving issues. Yes the whole transition from Steam to EGS riled the community, but after the meltdown everything coalesced and everyone is still alive.
Food for thought -If it's really that bad and big of a deal to you, you could sell your key if you don't want it. Make a post on here asking if anyone is interested, sell it for say 3/4 to half off and it will probably get bought within the next 24 hours. I might even be interested.
You honestly seem like you have already made up your mind, so not sure if this is just a post to show the world how angry you are.
$69.48 - not sure what package that is.
Edited by Jackal Noble, 17 December 2019 - 02:01 PM.
#4
Posted 17 December 2019 - 02:00 PM
#5
Posted 17 December 2019 - 02:05 PM
If you haven't used the product you should be able to return it.
Not sure if you can even sell the key you have to recoup cost.
#6
Posted 17 December 2019 - 02:19 PM
#7
Posted 17 December 2019 - 02:19 PM
Prototelis, on 17 December 2019 - 02:05 PM, said:
Not sure if you can even sell the key you have to recoup cost.
?
As long as OP is being genuine and not smear posting, has an actual key it's absolutely do-able. There's this thing called paypal.
EGS only asks for a redeem key, much like MWO. It isn't tied to a PGI MW5 account at all.
Edited by Jackal Noble, 17 December 2019 - 02:20 PM.
#8
Posted 17 December 2019 - 02:49 PM
Jackal Noble, on 17 December 2019 - 01:56 PM, said:
That is funny because every other experience from members here has been very positive with regards to how helpful GM Patience is and has been over the entirety of MWO/MW5. Both myself and others can attest that PGI support is some of the best at resolving issues. Yes the whole transition from Steam to EGS riled the community, but after the meltdown everything coalesced and everyone is still alive.
Jackal Noble, on 17 December 2019 - 01:56 PM, said:
Jackal Noble, on 17 December 2019 - 01:56 PM, said:
Jackal Noble, on 17 December 2019 - 01:56 PM, said:
Probably the most basic package, with the Canadian exchange rate and taxes factored in, I just posted what was on the receipt.
#9
Posted 17 December 2019 - 03:00 PM
As to Epic's platform... you need it only to redeem the keys and install the game. You don't actually need it to play the game. I leave my epic launcher off most of the time except when there's a patch/hotfix released for MW5, then its open only long enough to install that patch and when I'm done I close the application. It took me five mins to create an epic account and download the Epic launcher.
Edited by Dee Eight, 17 December 2019 - 03:01 PM.
#10
Posted 17 December 2019 - 03:03 PM
Guy Humual, on 17 December 2019 - 02:49 PM, said:
Probably the most basic package, with the Canadian exchange rate and taxes factored in, I just posted what was on the receipt.
Yep, that makes sense.
Sell your key, recoup some of the cost and wait for it to come on steam and if you feel like it's worth your time get it then.
Lastly, have you checked your spam folder? sometimes **** gets lost in there.
From a consumer standpoint, make a personal note just use your unfortunate experience not to pre-order again.
I understand the resistance against getting another client as I went through a similar debate myself. I pulled the trigger and am glad because I have enjoyed the game thus far.
#11
Posted 17 December 2019 - 03:04 PM
Jackal Noble, on 17 December 2019 - 02:19 PM, said:
As long as OP is being genuine and not smear posting, has an actual key it's absolutely do-able.
That may or may not be a violation of the terms of service.
So like what if you DO sell your key, and the person that purchases ends up getting the hammer for it?
#12
Posted 17 December 2019 - 03:08 PM
Guy Humual, on 17 December 2019 - 02:49 PM, said:
BBB has no legal authority over companies that don't belong to their association. Its generally speaking a toothless association even then. It isn't a government agency and has no ability to actually enforce anything against non-members.
Quote
Wow...are you (insert colorful language here) new here or what ?!? Now we all know you're trolling....PGI being PGI wasn't in any way a surprise to people.
#13
Posted 17 December 2019 - 03:11 PM
Guy Humual, on 17 December 2019 - 02:49 PM, said:
I intended it more as a warning to anyone else thinking of buying from this company, a cautionary tale, but feel free to believe whatever you want.
As far as this is concerned, and as you noted yourself, you are a bit late for the party/ missed the bus on that one.
Prototelis, on 17 December 2019 - 03:04 PM, said:
So like what if you DO sell your key, and the person that purchases ends up getting the hammer for it?
We could definitely use some clarification on the matter.
How else do you suppose one would purchase MW5 for some one else?
OP already said it's not about the money, so they could good will to someone - if purchasing another's key is a violation (doubt), giving a key out would not be.
Can I haz your stuff?
#15
Posted 17 December 2019 - 03:26 PM
#16
Posted 17 December 2019 - 03:38 PM
#17
Posted 17 December 2019 - 03:42 PM
Unleashed3k, on 17 December 2019 - 01:51 PM, said:
Dude lost his dad and PGI has been very unprofessional about this whole EGS deal, not to mention the subpar product that MW5 is.
Aren't you tired of being such a piece of sh*t?
#18
Posted 17 December 2019 - 04:08 PM
#19
Posted 17 December 2019 - 04:12 PM
Jackal Noble, on 17 December 2019 - 03:11 PM, said:
How else do you suppose one would purchase MW5 for some one else?
OP already said it's not about the money, so they could good will to someone - if purchasing another's key is a violation (doubt), giving a key out would not be.
Can I haz your stuff?
There is no gifting on EGS.
Best you can do is paypal someone so they can buy things themselves.
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