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Log In Error 13 - Fix Deployed


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#1 InnerSphereNews

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Posted 19 June 2022 - 08:39 AM

Greetings MechWarriors,

We are aware that people are unable to log in and are investigating the cause.
Thank you for your patience while we work to get the game back up.

The MechWarrior Online Team



WORKAROUND _ DON'T FORGET TO SET YOUR SYSTEM TIME BACK :)

We have determined the cause and we are working on a fix. In the meantime if you want to log in you can change your WIndows System time to June 16th will allow you to log in.



FIX FOUND _ PREPPING PATCH _ ETA 2 PM PDT

FIX DEPLOYED_2:30 PM PDT

THANK YOU FOR YOUR PATIENCE AND INPUT.






#2 anfadern

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Posted 19 June 2022 - 08:47 AM

The solution is in another thread.
If you turn back the date it is possible to log onto the system.
I support the suggestion for a new error 13 decal
=)

#3 Pinicles

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Posted 19 June 2022 - 08:56 AM

Well later better than never. I hope you can fix it soon.

#4 PointmanSF

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Posted 19 June 2022 - 08:59 AM

View Postanfadern, on 19 June 2022 - 08:47 AM, said:

The solution is in another thread.
If you turn back the date it is possible to log onto the system.
I support the suggestion for a new error 13 decal
=)


Can you link this thread? Turn back the date.. how so?

EDIT : Win 10 Users, set your date to June 16th and turn off Windows time/date autoupdate.

It does work, but there are hardly any players online. Hopefully by Peak Hours there's an official fix.

Server is dropping packets like crazy and mechs are warping around... Good ol Rubberband Lag, Wild As the Taliban...

Edited by PointmanSF, 19 June 2022 - 09:23 AM.


#5 Warbrynger

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Posted 19 June 2022 - 09:01 AM

6-19-2022 @ 1:00pm

VERIFIED - if you change your local computer date back to 6-17-2022, you are able to log in and play without the Error 13.

as some have surmised, the issue is most likely a certificate that expired on 6-18-2022. The local game client has a fail-over of Error 13 when it cannot properly connect to the server for login.

if you change the date - you can log in and play. on my third game now.

Edited by Warbrynger, 19 June 2022 - 09:32 AM.


#6 VinMan

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Posted 19 June 2022 - 09:02 AM

Hopefully they fix it soon so we don't rely on work arounds on client stations :)

#7 Cmdr Chad J Battletech

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Posted 19 June 2022 - 09:09 AM

Pushing quite a few hours since we haven't been able to connect. Is the web guy on call and confused? Is Daeron off on his boat? How can a gaming company let their servers be down for this long? Hopefully eg7 looks into this.

Edited by Cmdr Chad J Battletech, 19 June 2022 - 09:10 AM.


#8 Heretic Preacher

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Posted 19 June 2022 - 09:11 AM

After a complete re install of it! Ops. I guess it's not Me after fretting for game last night arrh.

#9 FallGuy0815

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Posted 19 June 2022 - 09:22 AM

Let me guess: Expired Certificate? The 00's called and want their problems back m(

#10 Lord Sevenous

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Posted 19 June 2022 - 09:35 AM

View PostCmdr Chad J Battletech, on 19 June 2022 - 09:09 AM, said:

Pushing quite a few hours since we haven't been able to connect. Is the web guy on call and confused? Is Daeron off on his boat? How can a gaming company let their servers be down for this long? Hopefully eg7 looks into this.


Servers are up and games are running...
BUT for you to connect to them you must change your local Computer time because of an certificate error.

#11 Tarzan of Barsoom

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Posted 19 June 2022 - 09:37 AM

I finally get some time off, set up specific plans with the wife so I have time to game this afternoon and, I can't log in.........

#12 anfadern

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Posted 19 June 2022 - 09:39 AM

View PostWarbrynger, on 19 June 2022 - 09:01 AM, said:

6-19-2022 @ 1:00pm

VERIFIED - if you change your local computer date back to 6-17-2022, you are able to log in and play without the Error 13.

as some have surmised, the issue is most likely a certificate that expired on 6-18-2022. The local game client has a fail-over of Error 13 when it cannot properly connect to the server for login.

if you change the date - you can log in and play. on my third game now.


Why did you remove your initial passive aggressive statement questioning my post?
A simple sorry would be in place.

#13 Thinkagain01

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Posted 19 June 2022 - 09:43 AM

Comstar has come to collect their dues Posted Image

I second the error 13 decal. Likely will see some free premium time out of it. Some are suggesting a free crusader variant but lets be honest here. That won't happen

#14 Bubba Dubade

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Posted 19 June 2022 - 09:46 AM

Game is lagging bad. Anyone else having this problem?

#15 Ken Harkin

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Posted 19 June 2022 - 09:47 AM

I am not changing the system date on my PC with any repercussions that may carry for all other functions and connections just to accommodate PGI not maintaining their certificate. Fox the real problem.

#16 Bubba Dubade

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Posted 19 June 2022 - 09:51 AM

View PostKen Harkin, on 19 June 2022 - 09:47 AM, said:

I am not changing the system date on my PC with any repercussions that may carry for all other functions and connections just to accommodate PGI not maintaining their certificate. Fox the real problem.


U can change the date back as soon as u log in

#17 MegaBopper

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Posted 19 June 2022 - 10:01 AM

Attention Mechwarriors:

Please note and be alert that there are many applications including games with anti-cheat software that will choke and cause possible corruption on your system using this workaround even if you are not directly using those applications at the time if for example they are running background tasks and services. While the workaround appears to work for MWO be aware of what you are running and be careful.

Use this workaround at your own risk.

#18 pwnfred

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Posted 19 June 2022 - 10:20 AM

View PostInnerSphereNews, on 19 June 2022 - 08:39 AM, said:

We have determined the cause and we are working on a fix. In the meantime if you want to log in you can change your WIndows System time to June 16th will allow you to log in.



THEY FOUND IT???
or did the community find it?
They do not even bother to give credits

Their post is from 09:39 AM
I posted the solution 10 min before that at 09:29 AM
MWO: Forums - Error Code 13 - Page 8 (mwomercs.com)



and other post hinting towards the solution
Haisam at Today, 05:15 AM
https://mwomercs.com...ost__p__6463452

DakoneAzura: Yesterday, 09:13 PM
https://mwomercs.com...ost__p__6463203

"Not giving credits is just a bad move."

I have to revert that statement as I got named in the error 13 event: HIHAAAA

FRED

Edited by pwnfred, 21 June 2022 - 07:36 AM.


#19 Anubis Ka

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Posted 19 June 2022 - 10:24 AM

COMSTAR says your call could not be completed as dialed

PGI are you up to date with your HPG fees?

#20 MegaBopper

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Posted 19 June 2022 - 10:36 AM

View PostInnerSphereNews, on 19 June 2022 - 08:39 AM, said:

FIX FOUND _ PREPPING PATCH _ ETA 2 PM PST

Thank you in advance. I sincerely hope that the fix will arrive swiftly and without any bugs.

**** Please make certain that a download link for the patch is posted and added to the news announcement? ****
Some people have ISP's that do not "play nice".





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