Release Dates and Eligibility Information
Q: What are the release dates for the Roughneck variants?
All Roughneck variants will all be released to eligible pilots (according to their purchased packaged tier) starting on the same day:
- Roughneck (all variants): April 18th 2017
The additional items included in the Roughneck Packs, such as the Cockpit Items and Banked Premium Time, will be injected into your account at the same time as the Roughneck 'Mechs themselves (starting April 18th 2017).
Q: Someone gifted me a Roughneck Pack, which I’ve redeemed successfully through the Redeem Portal. When will I receive my Roughneck?
Delivery of items received from a Roughneck Gift Code will also begin starting April 18th 2017.
Gift Codes that were purchased within the Early Adopter Reward window of eligibility do qualify for the rewards, even if they're redeemed outside the eligibility window. However, Early Adopter Rewards are only injected automatically by the database into eligible accounts on the specific date of the Early Adopter Reward release.
Therefore, any granting of Early Adopter Rewards for special Gift Code cases will need to be handled manually by Support services, so please send off an e-mail to firstname.lastname@example.org if you want to inquire about Early Adopter Reward eligibility for your Gift Code.
Q: When will Roughneck Early Adopters receive the Early Adopter rewards?
Purchases processed and received before December 31st 11:59:59 PM PST (January 1st 7:59:59 AM UTC) will be eligible for receiving the following Early Adopter Rewards at the same time as the release of the Roughneck:
- 3 copies of the Roughneck 'Reaver' Hero Cockpit Item
- Dazzle Pattern unlocked for all Roughneck variants
- 3 new Colors! Hazard Yellow, Reaver Red, Oil Slick Grey
- 2 Decals
- 6.5 Million C-Bill Bundle
Q: When will the Roughneck variants be available for purchase in-game with MC or C-Bills?
MC Release Date:
C-Bill Release Date:
Q: Has a sale end date been announced?
The Roughneck should be available for purchase indefinitely, but the Early Adopter Reward eligibility window is determined according to the dates listed here and on the Roughneck page.
- Early Adopter Reward Deadline: December 31st 2016 11:59:59 PM PST (January 1st 2017 7:59:59 AM UTC)
Yes, you may upgrade from a Standard Pack order to a Collector Pack at any point for the duration of the sale.
Q: If I upgrade from Standard to Collector, will I be receive duplicates of the items in the Standard Pack?
No. Upgrading to the Collector Pack will only provide you specifically with the additional items featured in the Collector Pack, such as the [S] variant, an additional 30 Days of Banked Premium Time, and additional instances of the Cockpit Items. Upgrading to Collector essentially provides you with the difference between the two tiers.
Q: If I upgrade from Standard, purchase the Hero Add-On, then upgrade to Collector, will I be able to acquire a second copy of the same Hero Add-On I already bought?
No. You can only acquire a Hero Add-On once.
Q: Can I acquire a Hero variant without getting a Roughneck pack?
Until its release for MC purchase at a date to-be-decided, the Hero Roughneck variants are only available as Add-On's to the Standard or Collector Roughneck Pack.
Attempting to redeem a Gift Code for a Hero variant will not succeed (the Gift Code will not be redeemed).
Q: What is the Ultimate Pack?
The Ultimate Pack is essentially just a way to purchase all of the Roughneck Packs and additional variants at once, without needing to process individual transactions for each of them.
It is not a discount/bundle pack; purchasing all of the items individually costs the same as purchasing just the Ultimate Pack (though you might save a few bucks in transaction fees, depending on your purchase method).
Q: Can I upgrade from a regular pack to the Ultimate Pack?
The Ultimate Pack does not support upgrades from existing packs. Attempting to purchase the Ultimate Pack after already owning a Standard or Collector Pack will prompt you to purchase the remaining items individually.