Billing
Support Articles
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Refund Policies
BillingQ: Am I able to get a refund for a Collection if necessary? Refunds are granted without issue in cases where none of the Collection content has yet been delivered. If your Collection content has been...
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Redemption of 'Mech Performance Steam Pack
BillingQ: How do I redeem 'Mech Performance Steam Pack? In order to redeem Steam Performance Packs, you need to download the MWO client through the Steam store. Once this has been completed, launch MWO throu...
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Purchasing MC via Steam
BillingQ: How do I purchase MC via Steam? To purchase MC through Steam, all you need to do is launch MWO from the Steam application, and then select the 'PURCHASE MC' option located on the bottom left hand c...
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Transaction Declined
BillingQ: My transaction is being declined. What should I do? Please double check if your card is not being declined by your financial institution and reach out to our payment service provider Xsolla as they...
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PayPal Credit
BillingQ: Can I pay using PayPal Credit Option? PayPal Credit is currently not supported. The only available workaround for using PayPal Credit funds for MWO transactions is to send money from your main PayP...
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Missing Gift Code Email
BillingQ: I didn't receive a gift code I've just purchased. What should I do? The email might take some time until it reaches your mailbox. Please verify your Junk/Spam folder and mail rules in case it was m...
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An endless 'transaction processing' message
BillingQ: I am not able to process transaction due to endless processing message. What should I do? An endless 'processing' message is most often caused by the use of certain Extensions or Add-On's installed...
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Chargebacks & Disputes
BillingForcing a chargeback for a purchased item will result in an automatic suspension of that account. Upon receiving notification of a chargeback Support Services will contact the e-mail associated with t...
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