Refund Policies
posted in [ Billing ]
Q: Am I able to get a refund for a Collection if necessary? Refunds are granted without issue in cases where none of the Collection content has yet been delivered. If your Collection content has been...
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Missing Gift Code Email
posted in [ Billing ]
Q: I didn't receive a gift code I've just purchased. What should I do? The email might take some time until it reaches your mailbox. Please verify your Junk/Spam folder and mail rules in case it was mishandled....
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PayPal Credit
posted in [ Billing ]
Q: Can I pay using PayPal Credit Option? PayPal Credit is currently not supported. The only available workaround for using PayPal Credit funds for MWO transactions is to send money from your main...
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Transaction Declined
posted in [ Billing ]
Q: My transaction is being declined. What should I do? Please double check if your card is not being declined by your financial institution and reach out to our payment service provider Xsolla as they...
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Purchasing MC via Steam
posted in [ Billing ]
Q: How do I purchase MC via Steam? To purchase MC through Steam, all you need to do is launch MWO from the Steam application, and then select the 'PURCHASE MC' option located on the bottom left hand...
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Redemption of 'Mech Performance Steam Pack
posted in [ Billing ]
Q: How do I redeem 'Mech Performance Steam Pack? In order to redeem Steam Performance Packs, you need to download the MWO client through the Steam store. Once this has been completed, launch MWO through...
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An endless 'transaction processing' message
posted in [ Billing ]
Q: I am not able to process transaction due to endless processing message. What should I do? An endless 'processing' message is most often caused by the use of certain Extensions or Add-On's installed...
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Chargebacks & Disputes
posted in [ Billing ]
Forcing a chargeback for a purchased item will result in an automatic suspension of that account. Upon receiving notification of a chargeback Support Services will contact the e-mail associated with...
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