Accounts
Support Articles
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Missing Content
AccountsQ: I purchased a 'Mech Pack but it wasn't injected into my account. When will it arrive? Content injections are performed on the hour, every hour. For example, if you purchased your 'Mech Collection a...
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Content Removal
AccountsQ: Can you remove 'Mechs/Content I can't sell in game from my account? Yes, please strip and rename your unwanted 'Mechs to 'FOR REMOVAL', list the unwanted content and then contact us via mwo@piranha...
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New player posting privileges
AccountsQ: I've just created an account, but I can't post on the forums. Is there an issue? You must play at least one match before gaining posting access to the New Player sub-forum. Posting outside of the N...
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Lost Account
AccountsQ: I've lost my account, or can't remember details such as the e-mail or Pilot Name. Can you help me track it down? If you are unable to recall the details of an account created in the past please con...
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Merging Accounts
AccountsQ: I own two accounts. Can I merge them, or transfer content between them? We do not support merging or content transfers between accounts.
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Multiple Accounts
AccountsQ: Can I have two or more accounts? Under typical circumstances running alternate accounts is not prohibited, unless doing so violates a specific provision of this Code of Conduct. We understand that...
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Pilot Name Change
AccountsQ: How do I change my Pilot Name? You can change your Pilot Name through our web interface here . Please note that while your first Pilot Name change is free, any subsequent changes to your Pilot Name...
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Password Change
AccountsQ: How do I change my password? You can initiate a password change from the login page by entering your e-mail into the associated field and clicking the 'Forgot Password?' link. You will then receive...
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Email change
AccountsQ: How do I change my e-mail address? You can change your e-mail address by following this link . You must be logged into your account to change your e-mail address.
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Account Creation Error
AccountsQ: I'm receiving "Error 3M50L337" when trying to create an account, why? To help mitigate the creation of throwaway accounts, we do not allow for the creation of MechWarrior Online accounts using disp...
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