10 replies to this topic

[That Dawg]

Mechlab: no images of mechs, just a blank. If I click the mech appears in the right hand side.
If I want to work on the mech, there are no images in the choices, no engines, no weapons, just blank squares.

Chose your battle style: deselect conquest, as I launch it appears not to be working, onto the bigger problem.


SERVER CONNECTION LOST kick to login screen. Tried 5 times, the time before getting kicked back to the log on screen with a "SERVER CONNECTION LOST" thing staring at me ranges from oh, zero seconds to actually getting into a game and witnesses the countdown. Hit zero and back to log on screen.

what? magic 8 ball says the now infamous suggestion of run the mech fix tool? Did it.
Wot? the classic and always sexy "have you updated your drivers" suggestion?
huh? How about its my own ISP screwing the pooch and not the patch? yeah...sure, that could be it, right?

[Marvyn Dodgers]

Have you submitted a support ticket on this?

[Skoad]

Also been having issues with losing connection to server. Never had issues before tonight and so far its happened 3 times. Every time I was 5minutes into a match. Not fun.

[That Dawg]

Marvyn Dodgers, on 01 April 2014 - 05:02 PM, said:

Have you submitted a support ticket on this?

Until I'm even a little bit positive its nothing more than a rainbow unicorn bandaid giving the impression they are "on it"...not bothering really.
Harsh? maybe, but when its clear they are not "on it", its frustrating (note I haven't mentioned how much real money I've sent on the game cause I can, nor threatened to stomp off, either)
However the last EIGHT support tickets I've sent in, (INCLUDING the ones I've seen on forums where we can speak our minds), its a cookie cutter where its clear we didn't read your email response
In all of the tickets I've sent and the ones I've seen posted in other forums, we start out with "I'm having this problem, I have done this (repair tool, reboot, drivers etc etc) and the first line has been- "please run the repair tool."
--rather insulting for those of us not inclined to whine first, and try to actually use the support system FIRST

Response times taking 1-2 days. Its quite clear they are overwhelmed, dont care, or too...what, something to read the support ticket before sending a blanket "restart your computer" type response.
so, I come here, seems others who have had the same problems post what they did leading me down the path to a quicker fix than waiting for the next hot patch to fix the hot patch from the last patch that screwed things up. [/smiley face]

And ultimately, I'm guessing you work there? As I mentioned in my summation paragraph I have done exactly that. run the dam repair tool
regards-

[Shamous13]

Have you checked the power settings for your network adapter? their was a Microsoft update that changed the settings to power saving mode. it did some wonky stuff to my wife's laptop. Go in to Device manager, Right click on your network adapter, select properties, go to power management tab, and turn off "Allow the computer to turn off this device to save power". Have you tried to change the DNS server address used by their network connection to 8.8.8.8 (provided by Google). Also what hardware and OS are you running?

[Matthew Craig]

ThatDawg can you post more information about your ISP, location, connection setup etc. feel free to do this in a support ticket as well if you'd prefer so we can investigate further. We recently added telemetry to monitor failed logins and in general it looks pretty good but there is a small percentage of users struggling to login and we have been looking at possible causes. Something we noted is that there was a slight uptick with the introduction of UI 2.0 and there is some work planned to try and harden the login flow no ETA at this time but it is on our radar.

[That Dawg]

@shamous, interesting, my nvidia device was indeed set to allow pc to shutdown to save power, that was NOT how I set it up. Thanks


@mcraig, if that doesn't fix it, I'll submit another ticket.


regards all

[Shamous13]

ThatDawg, on 02 April 2014 - 12:22 PM, said:

@shamous, interesting, my nvidia device was indeed set to allow pc to shutdown to save power, that was NOT how I set it up. Thanks


@mcraig, if that doesn't fix it, I'll submit another ticket.


regards all

Good old Microsoft strikes again with a broken os update. Did this fix your problem?

Edited by Shamous13, 03 April 2014 - 04:43 AM.

[That Dawg]

Real life interfering with gaming but three games, so far, so good.

[LawDawg]

Marvyn Dodgers, on 01 April 2014 - 05:02 PM, said:

Have you submitted a support ticket on this?

Is this a Standard Response??? Yes.......Support tickets are first, then forums to see if anyone else is having the issue. Thats how I do work.

But posting it in every thread, where there is a complaint. "Have you submitted a support ticket on this?" A bot could do your job at this point.

[That Dawg]

7 games last night, no problems.
seemingly.....the fix suggested in post #5 had something to do with it.

still no thumbnails and the battle type selection resets itself each time, but I see those are reported issues to be fixed.