

Ultimate Pay Overseas Payment Issue
#1
Posted 21 June 2012 - 07:07 AM
Ultimate Pay will not accept payments with discrepancies in billing/location, regardless of the card being valid. Attempts to pay using PayPal have failed as well. We have been unable to find out why her attempting to purchase a Legendary Founders Pack from home, with a working, valid CC is also rejected.
I have been unable to find any way to directly contact MWOnline regarding this issue, and after Google pointed me at this forum and certain other member posts with similar situations, I'm attempting to find some guidance here.
Any help or guidance would be greatly appreciated.
#2
Posted 21 June 2012 - 07:13 AM
#3
Posted 21 June 2012 - 12:20 PM
#4
Posted 21 June 2012 - 12:23 PM
#5
Posted 21 June 2012 - 03:46 PM
Hello ,
We have received your payment for MechWarrior Online. It has not yet been accepted by MechWarrior Online but we are working with them to quickly correct the problem.
We apologize for this delay and inconvenience.
As soon as we resolve this matter we will contact you.
This was two days ago and i have not heard anything from either UltimatePay or MWO. The money have been charged to my bank account but no Founders for me.
Edited by Carl Wrede, 21 June 2012 - 03:50 PM.
#6
Posted 21 June 2012 - 05:04 PM
Meh, it wasn't even a guarentee that i would be able to play without some sort of horrible lag anyway.
#7
Posted 22 June 2012 - 05:29 AM
#8
Posted 22 June 2012 - 06:22 AM
I am especially frustrated in that I cannot find any way to contact MWO support regarding these issues. Either my irritation with the failed payments is distracting me from seeing it, or there is no actual help/support ticket system in place.
Edit:
Update: Ultimate Pay 'Cannot tell me what the problem is, because it is security related.' Well isn't THAT convenient. So far, I have gone from less than impressed with this vendor to downright infuriated. They won't tell me what the problem is, and they won't help me find a workaround.
Edited by Ogryn, 23 June 2012 - 03:31 AM.
#9
Posted 23 June 2012 - 02:58 AM
This really is not destined to be.
Edited by Mad Martigan, 23 June 2012 - 02:59 AM.
#10
Posted 23 June 2012 - 03:41 AM
support@mwomercs.com
Emailed them, waiting for a response. Hopefully some of the problems can be resolved by a vendor side whitelist.
#11
Posted 23 June 2012 - 04:03 AM
Ogryn, on 23 June 2012 - 03:41 AM, said:
support@mwomercs.com
Emailed them, waiting for a response. Hopefully some of the problems can be resolved by a vendor side whitelist.
I have also emailed them and are waiting for a response.
#12
Posted 23 June 2012 - 10:42 AM
#13
Posted 24 June 2012 - 04:07 AM
"Thank you for your email. We apologize for the inconvenience caused. Please know that online transaction are processed automatically by the system. Since this process is automated, the system has several inbuilt security filters which verify the online transaction to ensure a safe and error free transaction. If the criteria set by these security filters are not met, the order gets declined. Your payments were declined due to any one of the security reasons mentioned in our previous email. Please correct any discrepancies and wait a full 48 hours before attempting a new payment. If the system still rejects your payment, you will need to select a different payment method for this account."
Previous Email regarding possible rejection reasons:
-You may have entered incorrect billing information
-You may have attempted the purchase from a remote location
-You may have attempted the purchase while traveling
-You may have used proxy Internet settings while attempting the purchase
So what I'm getting from Ultimate Pay is that it is all my fault for being overseas, they won't do anything to help me, and I'm wasting their time. I realize that I am irritated, but when I can use the same cards to purchase items from my current location from Amazon, Blizzard and Steam just fine, the issue is not the frigging cards or Paypal. The issue is their 'automated security checks'. And while I appreciate the need for security regarding online payments, the unwillingness shown by their 'customer service' department regarding assistance is infuriating.
What I find especially frustrating is their policy of not telling you why a specific payment or method failed to complete. I can't troubleshoot a bloody thing if I'm not getting any feedback other than 'Denied'. Equally frustrating is the 48 hour wait period before I can reattempt the same method, after 'correcting any discrepancies'. Since I CANNOT correct my physical location/billing difference, I'm pretty much boned and going to be unable to use Ultimate Pay for anything.
At this point, I'm holding out hope for a response from the MWO support email. Still the weekend, and I'll hope to hear back from them in a day or two. If they can't help, I'll have the wife try one last time with her card on my account. And then wait two more days, then convince a buddy to use his confirmed working Paypal for me, and reimburse him the money. I'd rather not do that final route, as it's a pain for all involved, and I'd rather fix a broken process than engage in needlessly complicated workarounds.
TL;DR
If you failed payment overseas, wait 48 hours before attempting alternate payment means back in the states.
Ultimate Pay will not tell you exactly why a specific card or attempt is rejected.
They will also not tell you without you initiating contact whether your account is on hold, or for how long.
#14
Posted 26 June 2012 - 06:55 PM
It said my credit card was denied. So I walked to a nearby department store and bought something with the same card. No problems.
I can say that my card is still a valid U.S. credit card.
Is there another method for making this purchase? I don't use paypal anymore since they stiffed me in the past. What about if I just pay over the phone during business hours? Please get back to us!
#15
Posted 26 June 2012 - 08:05 PM
Thankfully the second time i contacted Ultimate Pay they answered properly, and I was told to wait 48 hours (but i waited about 60 just to be safe) and sure enough now it works,
I wish it would actually say CC decilned due to too many false information attempts, instead of just saying the CC was declined leaving you wondering why
#16
Posted 27 June 2012 - 04:52 PM
support@mwomercs.com
1 user(s) are reading this topic
0 members, 1 guests, 0 anonymous users