Crash & Stability Feedback - 1.3.311
#1
Posted 05 August 2014 - 09:47 AM
Please attempt to respond to the following questions in your responses:
Was any error message provided with the crash, if so, which?
Where in the game or menus did the crash occur?
What steps had been taken prior to the crash occurring?
Does the crash re-occur for you if repeating those same steps?
What are your video settings, did you change them since last patch?
What are your System specs? (You can include them in a [ spoiler] [ /spoiler]
In some cases we've seen that deleting the shaders folder and relaunching the game will solve these crashes and related issues.
Simply delete the shaders folder located here by default:
C:\Games\Piranha Games\MechWarrior Online\USER\Shaders
Otherwise, please use our new repair tool, which will verify your game directory files and repair any file issues:http://mwomercs.com/...public-release/
Remember to contact us at support@mwomercs.com with your dxdiag for additional 1-to-1 support from our Game Masters!
To find your crash dumps for support, the file is labelled "crashdump.dmp" and the default location is: C:\Program Files (x86)\Piranha Games\MechWarrior Online\USER
#2
Posted 05 August 2014 - 06:05 PM
you also have gaps in staff experiance. as well as other issues with your game that are purely design oversights. and represents a lack of understanding in design by the coders and others involved. the core issue of MWO is the twitch. you subsititued a dice game with a twitch reflex. and twitch is godlike. mwo. as it stands from the rules. the lag, and all that. needs to be completely relaunched. as a per twitch game. with the new info we have now. ecm wouldn't take up tons. and its time to admit. this game took off in the basement. and we got better tools. experiance and ability. so why dont we redo this, instead of nerfing mechs each time a new kill mech build comes out. and HIRE A USABILITY EXPERT. damn. i messaged you pm. emails. you just BS me with legal asshatery. you should listen to people more instead of botting your emails and paying someone who likely doenst give a care. and add a swear filter, or a chat kill box. im tired of reading the how some elitist has no morals and wants to attack people for some stupid issue. need more feedback? PM ME FOR ONCE..
#3
Posted 05 August 2014 - 06:27 PM
#4
Posted 06 August 2014 - 02:26 PM
But had a freeze up and crash on exiting the map, as before the patch
TOO MANY errors in log IMHO
Quote
<00:07:33> Initializing default materials...
<00:07:37> ======== mechlab is loaded in 4.5 sec ========
<00:07:41> [Error] <Flash> Error: GFxLoader failed to open 'Libs/UI/System\../Screens/Assets/UIWebDownloads/DailyStock.jpg' [Libs/UI/System\Main.gfx]
<00:07:41> [Error] <Flash> GFxLoader failed to open "Libs/UI/System\../Screens/Assets/UIWebDownloads/DailyStock.jpg" [Libs/UI/System\Main.gfx]
<00:07:41> [Error] <Flash> Error: GFxLoader failed to open 'Libs/UI/System\../Screens/Assets/UIWebDownloads/Stock.jpg' [Libs/UI/System\Main.gfx]
<00:07:41> [Error] <Flash> GFxLoader failed to open "Libs/UI/System\../Screens/Assets/UIWebDownloads/Stock.jpg" [Libs/UI/System\Main.gfx]
<00:08:10> OmicronOnline[ELogLevel_Notice]: Received MatchmakingBegin
<00:08:33> OmicronOnline[ELogLevel_Notice]: Received MatchmakingComplete: Result=EResult_Success, GameID=463027124075406597
<00:08:33> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<00:08:33> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<00:08:33> Material objects/mechs/centurion/body/centurion_body not found during Unregister
<00:08:33> UnLoadLevel End: 0.4 sec
<00:08:38> Game rules class: Assault
<00:08:38> Level tourmalinedesert does not support Assault gamerules.
<00:08:38> ============================ PrepareLevel tourmalinedesert ============================
<00:08:38> Initializing default materials...
<00:09:03> ======== tourmalinedesert is loaded in 24.9 sec ========
<00:13:46> [Error] [UIAction] HUD (0): UIElement does not have object _root.mcMain.mcCurrentLayout.mcSpecHud.SetCount
<00:13:47> [Error] [UIAction] HUD (0): UIElement does not have object _root.mcMain.mcCurrentLayout.mcSpecHud.SetCount
<00:14:34> [Error] [UIAction] HUD (0): UIElement does not have object _root.mcMain.mcCurrentLayout.mcSpecHud.SetCount
<00:14:36> [Error] [UIAction] HUD (0): UIElement does not have object _root.mcMain.mcCurrentLayout.mcSpecHud.SetCount
<00:15:20> [Error] [UIAction] HUD (0): UIElement does not have object _root.mcMain.mcCurrentLayout.mcSpecHud.SetCount
<00:15:39> [Error] [UIAction] HUD (0): UIElement does not have object _root.mcMain.mcCurrentLayout.mcSpecHud.SetCount
<00:16:48> CGameRules::OnDisconnect: Client has disconnected: cause=eDC_EndOfRoundQuit, desc=User left the game
<00:16:48> CGameClientChannel::Release
<00:16:48> Material objects/mechs/skins/invasion_a/timberwolf_invasion_a not found during Unregister
<00:16:48> Material objects/mechs/skins/invasion_a/timberwolf_invasion_a not found during Unregister
<00:16:48> Material objects/mechs/skins/polygon_a/direwolf_polygon_a not found during Unregister
<00:16:48> Material objects/mechs/skins/polygon_a/direwolf_polygon_a not found during Unregister
<00:16:48> Material objects/mechs/direwolf/body/direwolf_body not found during Unregister
<00:16:48> Material objects/mechs/catapult/body/catapult_body not found during Unregister
<00:16:48> Material objects/mechs/skins/heromechs/ember/firestarter_ember_a not found during Unregister
<00:16:48> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<00:16:48> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<00:16:48> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<00:16:48> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<00:16:48> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<00:16:48> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<00:16:48> Material objects/mechs/skins/heromechs/battlemaster/battlemaster_hero_a not found during Unregister
<00:16:48> Material objects/mechs/skins/invasion_a/stormcrow_invasion_a not found during Unregister
<00:16:48> Material objects/mechs/skins/phoenix_a/griffin_phoenix_a not found during Unregister
<00:16:48> Material objects/mechs/skins/heromechs/ember/firestarter_ember_a not found during Unregister
<00:16:48> Material objects/mechs/spider/body/spider_body not found during Unregister
<00:16:48> Material objects/mechs/nova/body/nova_body not found during Unregister
<00:16:48> Material objects/mechs/banshee/body/banshee_body not found during Unregister
<00:16:48> Material objects/mechs/firestarter/body/firestarter_body not found during Unregister
<00:16:48> Material objects/mechs/warhawk/body/warhawk_body not found during Unregister
<00:16:48> Material objects/mechs/shadowhawk/body/shadowhawk_body not found during Unregister
<00:16:48> Material objects/mechs/blackjack/body/blackjack_body not found during Unregister
<00:16:48> Material objects/mechs/direwolf/body/direwolf_body not found during Unregister
<00:16:48> Material objects/mechs/stalker/body/stalker_body not found during Unregister
#5
Posted 06 August 2014 - 02:52 PM
thoes errors started after this patch
Mang
#6
Posted 06 August 2014 - 08:38 PM
#7
Posted 07 August 2014 - 03:42 AM
tutorial worked once
everytime i start, i get
FRead did not dead expected number of byte from file, only 128 of 0 bytes read
it started last patch, but testing grounds solved the problem last time
PS. the one responsible for that much delay on new maps...
the only reason mwo "works" is the lack of alternatives
#8
Posted 07 August 2014 - 03:45 AM
furthermore, i have unistalled and re-installed twice to no avail.
repair t00l doen't help either.....
even worse, my premium time is burning away...
Edited by ChaiXuan, 07 August 2014 - 04:10 AM.
#9
Posted 07 August 2014 - 11:34 AM
[1708:062C][2014-08-07T14:25:44]i001: Burn v3.7.1001.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\ProgramData\Package Cache\{ffbbd184-8eba-469f-bb26-ea4e1f6bfd4c}\OmicronInstaller_Bootstrapper.exe, cmdline: '/uninstall -burn.unelevated BurnPipe.{409E823F-BBF3-4AE8-B4C8-2D8967B61F85} {E736B670-9DAA-45CF-ADA2-B11DF47E052F} 2988'
[1708:062C][2014-08-07T14:25:44]i000: Initializing string variable 'TempPatcherFolder' to value '[ProgramFilesFolder]Piranha Games\MWOPatcher'
[1708:062C][2014-08-07T14:25:44]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\MechWarrior Online\Bin32\MechWarriorOnline.exe'
[1708:062C][2014-08-07T14:25:44]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Piranha Games'
[1708:062C][2014-08-07T14:25:44]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\rod1\AppData\Local\Temp\MechWarrior_Online_20140807142544.log'
[1708:062C][2014-08-07T14:25:45]i100: Detect begin, 3 packages
[1708:062C][2014-08-07T14:25:45]i000: Setting string variable 'HasVCPP2010Search' to value '1'
[1708:062C][2014-08-07T14:25:45]i000: Setting string variable 'Netfx35SP' to value '1'
[1708:062C][2014-08-07T14:25:45]i000: Setting string variable 'Netfx20Version' to value '2.0.50727.5420'
[1708:062C][2014-08-07T14:25:45]i000: Setting string variable 'Netfx4FullVersion' to value '1'
[1708:062C][2014-08-07T14:25:45]i000: Setting string variable 'Netfx35Version' to value '3.5.30729.5420'
[1708:062C][2014-08-07T14:25:45]i000: Setting string variable 'Netfx30Version' to value '3.0.30729.5420'
[1708:062C][2014-08-07T14:25:45]i101: Detected package: vcredist_x86.exe, state: Absent, cached: None
[1708:062C][2014-08-07T14:25:45]i101: Detected package: dotNetFx40_Full_x86_x64.exe, state: Absent, cached: None
[1708:062C][2014-08-07T14:25:45]i101: Detected package: MechWarrior_Online.msi, state: Present, cached: Complete
[1708:062C][2014-08-07T14:25:45]i104: Detected package: MechWarrior_Online.msi, feature: DirectXRedist, state: Local
[1708:062C][2014-08-07T14:25:45]i104: Detected package: MechWarrior_Online.msi, feature: MechWarriorOnlineInstall, state: Local
[1708:062C][2014-08-07T14:25:45]i052: Condition 'NOT Installer_Running' evaluates to true.
[1708:062C][2014-08-07T14:25:45]i052: Condition 'NOT ((VersionNT > 501 OR VersionNT64 > 501) OR (VersionNT = 501 AND ServicePackLevel >= 3) OR (VersionNT64 = 501 AND ServicePackLevel >= 2))' evaluates to true.
[1708:062C][2014-08-07T14:25:45]i199: Detect complete, result: 0x0
[1708:062C][2014-08-07T14:25:46]i200: Plan begin, 3 packages, action: Uninstall
[1708:062C][2014-08-07T14:25:46]i204: Plan 2 msi features for package: MechWarrior_Online.msi
[1708:062C][2014-08-07T14:25:46]i203: Planned feature: DirectXRedist, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1708:062C][2014-08-07T14:25:46]i203: Planned feature: MechWarriorOnlineInstall, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1708:062C][2014-08-07T14:25:46]i000: Setting string variable 'WixBundleRollbackLog_MechWarrior_Online.msi' to value 'C:\Users\rod1\AppData\Local\Temp\MechWarrior_Online_20140807142544_0_MechWarrior_Online.msi_rollback.log'
[1708:062C][2014-08-07T14:25:46]i000: Setting string variable 'WixBundleLog_MechWarrior_Online.msi' to value 'C:\Users\rod1\AppData\Local\Temp\MechWarrior_Online_20140807142544_0_MechWarrior_Online.msi.log'
[1708:062C][2014-08-07T14:25:46]w321: Skipping dependency registration on package with no dependency providers: dotNetFx40_Full_x86_x64.exe
[1708:062C][2014-08-07T14:25:46]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86.exe
[1708:062C][2014-08-07T14:25:46]i201: Planned package: MechWarrior_Online.msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[1708:062C][2014-08-07T14:25:46]i201: Planned package: dotNetFx40_Full_x86_x64.exe, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1708:062C][2014-08-07T14:25:46]i201: Planned package: vcredist_x86.exe, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1708:062C][2014-08-07T14:25:46]i299: Plan complete, result: 0x0
[1708:062C][2014-08-07T14:25:46]i300: Apply begin
[0BAC:14F4][2014-08-07T14:25:46]i360: Creating a system restore point.
[0BAC:14F4][2014-08-07T14:26:12]i361: Created a system restore point.
[0BAC:14F4][2014-08-07T14:26:12]i326: Removed dependency: {ffbbd184-8eba-469f-bb26-ea4e1f6bfd4c} on package provider: {1760F404-9A2B-4CD5-9A5C-7F9DCC627741}, package MechWarrior_Online.msi
[0BAC:14F4][2014-08-07T14:26:12]i329: Removed package dependency provider: {1760F404-9A2B-4CD5-9A5C-7F9DCC627741}, package: MechWarrior_Online.msi
[0BAC:14F4][2014-08-07T14:26:12]i301: Applying execute package: MechWarrior_Online.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{1760F404-9A2B-4CD5-9A5C-7F9DCC627741}v1.4.1.0\MechWarrior Online.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" INSTALLLOCATION="C:\Program Files (x86)\Piranha Games\MechWarrior Online" TEMPPATCHLOCATION="C:\Program Files (x86)\Piranha Games\MWOUpdate" MAKEDTSC="" MAKESMSC=""'
[0BAC:14F4][2014-08-07T14:26:18]e000: Error 0x80070643: Failed to uninstall MSI package.
[0BAC:14F4][2014-08-07T14:26:18]e000: Error 0x80070643: Failed to execute MSI package.
[1708:062C][2014-08-07T14:26:18]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1708:062C][2014-08-07T14:26:18]i319: Applied execute package: MechWarrior_Online.msi, result: 0x80070643, restart: None
[1708:062C][2014-08-07T14:26:18]e000: Error 0x80070643: Failed to execute MSI package.
[0BAC:14F4][2014-08-07T14:26:18]i318: Skipped rollback of package: MechWarrior_Online.msi, action: Install, already: Present
[1708:062C][2014-08-07T14:26:18]i319: Applied rollback package: MechWarrior_Online.msi, result: 0x0, restart: None
[0BAC:14F4][2014-08-07T14:26:18]i323: Registering package dependency provider: {1760F404-9A2B-4CD5-9A5C-7F9DCC627741}, version: 1.4.1.0, package: MechWarrior_Online.msi
[0BAC:14F4][2014-08-07T14:26:18]i325: Registering dependency: {ffbbd184-8eba-469f-bb26-ea4e1f6bfd4c} on package provider: {1760F404-9A2B-4CD5-9A5C-7F9DCC627741}, package: MechWarrior_Online.msi
[1708:062C][2014-08-07T14:26:18]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
and it says missing PAX File..
#10
Posted 07 August 2014 - 12:40 PM
#11
Posted 08 August 2014 - 10:16 AM
#12
Posted 08 August 2014 - 04:27 PM
#13
Posted 09 August 2014 - 04:23 AM
Quote
<14:10:14> Initializing default materials...
<14:10:18> ======== mechlab is loaded in 4.2 sec ========
<14:10:23> [Error] <Flash> Error: GFxLoader failed to open 'Libs/UI/System\../Screens/Assets/UIWebDownloads/DailyStock.jpg' [Libs/UI/System\Main.gfx]
<14:10:23> [Error] <Flash> GFxLoader failed to open "Libs/UI/System\../Screens/Assets/UIWebDownloads/DailyStock.jpg" [Libs/UI/System\Main.gfx]
<14:10:23> [Error] <Flash> Error: GFxLoader failed to open 'Libs/UI/System\../Screens/Assets/UIWebDownloads/Stock.jpg' [Libs/UI/System\Main.gfx]
<14:10:23> [Error] <Flash> GFxLoader failed to open "Libs/UI/System\../Screens/Assets/UIWebDownloads/Stock.jpg" [Libs/UI/System\Main.gfx]
<14:10:42> OmicronOnline[ELogLevel_Notice]: Received MatchmakingBegin
<14:10:56> OmicronOnline[ELogLevel_Notice]: Received MatchmakingComplete: Result=EResult_Success, GameID=460779511855058278
<14:10:56> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<14:10:56> Material objects/mechs/centurion/body/centurion_body not found during Unregister
<14:10:56> could not free all buffers from CDevBufferMan!
<14:10:56> UnLoadLevel End: 0.4 sec
<14:11:00> Game rules class: Assault
<14:11:00> ============================ PrepareLevel islandmetropolis ============================
<14:11:01> Initializing default materials...
<14:11:28> ======== islandmetropolis is loaded in 28.0 sec ========
<14:21:47> CGameRules::OnDisconnect: Client has disconnected: cause=eDC_EndOfRoundQuit, desc=User left the game
<14:21:47> CGameClientChannel::Release
<14:21:47> Material objects/mechs/skins/specialmechs/sarah/jenner_sarah_a not found during Unregister
<14:21:47> Material objects/mechs/jenner/body/jenner_body not found during Unregister
<14:21:47> Material objects/mechs/shadowhawk/body/shadowhawk_body not found during Unregister
<14:21:47> Material objects/mechs/skins/polygon_a/summoner_polygon_a not found during Unregister
<14:21:47> Material objects/mechs/banshee/body/banshee_body not found during Unregister
<14:21:47> Material objects/mechs/skins/invasion_a/kitfox_invasion_a not found during Unregister
<14:21:47> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<14:21:47> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<14:21:47> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<14:21:47> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<14:21:47> Material objects/mechs/jagermech/body/jagermech_body not found during Unregister
<14:21:47> Material objects/mechs/skins/woodland_a/victor_woodland_a not found during Unregister
<14:21:47> Material objects/mechs/skins/polygon_a/kitfox_polygon_a not found during Unregister
<14:21:47> Material objects/mechs/skins/urbanblock_a/kintaro_urbanblock_a not found during Unregister
<14:21:47> Material objects/mechs/skins/invasion_a/stormcrow_invasion_a not found during Unregister
<14:21:47> Material objects/mechs/skins/polygon_a/summoner_polygon_a not found during Unregister
<14:21:47> Material objects/mechs/orion/body/orion_body not found during Unregister
<14:21:47> Material objects/mechs/banshee/body/banshee_body not found during Unregister
<14:21:47> Material objects/mechs/thunderbolt/body/thunderbolt_body not found during Unregister
<14:21:47> Material objects/mechs/shadowhawk/body/shadowhawk_body not found during Unregister
<14:21:47> Material objects/mechs/kintaro/body/kintaro_body not found during Unregister
<14:21:47> Material objects/mechs/atlas/body/atlas_body not found during Unregister
<14:21:47> Material textures/mechs/cockpit/cockpit_weapondoor not found during Unregister
<14:21:47> Material objects/mechs/victor/body/victor_body not found during Unregister
<14:21:47> Material objects/mechs/stalker/body/stalker_body not found during Unregister
<14:21:47> Material objects/mechs/spider/body/spider_body not found during Unregister
<14:21:47> Material objects/mechs/jenner/body/jenner_body not found during Unregister
<14:21:47> Material objects/mechs/jagermech/body/jagermech_body not found during Unregister
<14:21:47> Material objects/mechs/centurion/body/centurion_body not found during Unregister
<14:21:47> Material engineassets/materials/water/wateroceanbottom not found during Unregister
<14:21:47> Material engineassets/materials/water/wateroceanbottom not found during Unregister
<14:21:48> could not free all buffers from CDevBufferMan!
<14:21:48> UnLoadLevel End: 0.9 sec
<14:21:48> sv_gamerules = mechlab []
<14:21:48> ============================ Loading level mechlab ============================
<14:21:48> Initializing default materials...
<14:21:52> ======== mechlab is loaded in 4.2 sec ========
#14
Posted 09 August 2014 - 12:07 PM
#15
Posted 10 August 2014 - 12:11 PM
My Specs
Intel ® Pentium ® D CPU 2.80GHz 2.79 GHz
RAM 3.00 GB
System type 64-bit Operating system
Ratings
Processor 4.6
Memory (RAM) 5.1
Graphics 4.0
Gaming Graphics 3.7
Primary Hard Disc 5.2
#16
Posted 11 August 2014 - 07:53 AM
#17
Posted 16 August 2014 - 12:37 PM
ChaiXuan, on 07 August 2014 - 03:45 AM, said:
even worse, my premium time is burning away...
they should allow us to Nap. on our premium. suspend it for 8hr per day. and they should definately suspend it when they patch. then they could issue a go code on their end when it was all clear to start comping.
#18
Posted 17 August 2014 - 01:38 AM
Not happy.
#19
Posted 18 August 2014 - 10:21 AM
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