2 replies to this topic

[FoxGemini]

Sorry if this is in the wrong section but I wasn't sure what in the support area would work for this.


I am having issues with my MWO client. I sent them an email and have not received an answer back, but it's the weekend.

I tried to patch my client with this latest patch and it kept timing out and having me restart. I finally, after days of trying I ran the repair tool. I fixed a number of things and when I launched it was all up to day and told me to play. It was to late then so I just ignored it and closed out, hoping to play another day (aka today). When I loaded it up it said RXI (I believe I'm been messing with a load of stuff, trying to fix it and now can't even run to tell you what it said) and run the repair tool which had been done. So I went to try and uninstall it in my control panel and this is what I got.

One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file.

Quote

[2274:21E4][2014-08-23T16:09:15]i001: Burn v3.7.1001.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\ProgramData\Package Cache\{ffbbd184-8eba-469f-bb26-ea4e1f6bfd4c}\OmicronInstaller_Bootstrapper.exe, cmdline: '/uninstall -burn.unelevated BurnPipe.{915622AA-E364-4A3E-A624-80EF60339E16} {7809B122-EC47-4DEB-A32F-61E212EFF699} 1912'
[2274:21E4][2014-08-23T16:09:15]i000: Initializing string variable 'TempPatcherFolder' to value '[ProgramFilesFolder]Piranha Games\MWOPatcher'
[2274:21E4][2014-08-23T16:09:15]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\MechWarrior Online\Bin32\MechWarriorOnline.exe'
[2274:21E4][2014-08-23T16:09:15]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Piranha Games'
[2274:21E4][2014-08-23T16:09:15]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Fox\AppData\Local\Temp\MechWarrior_Online_20140823160915.log'
[2274:21E4][2014-08-23T16:09:15]i100: Detect begin, 3 packages
[2274:21E4][2014-08-23T16:09:15]i000: Setting string variable 'HasVCPP2010Search' to value '1'
[2274:21E4][2014-08-23T16:09:15]i000: Setting string variable 'Netfx35SP' to value '1'
[2274:21E4][2014-08-23T16:09:15]i000: Setting string variable 'Netfx20Version' to value '2.0.50727.4927'
[2274:21E4][2014-08-23T16:09:15]i000: Setting string variable 'Netfx4FullVersion' to value '1'
[2274:21E4][2014-08-23T16:09:15]i000: Setting string variable 'Netfx35Version' to value '3.5.30729.4926'
[2274:21E4][2014-08-23T16:09:15]i000: Setting string variable 'Netfx30Version' to value '3.0.30729.4926'
[2274:21E4][2014-08-23T16:09:15]i101: Detected package: vcredist_x86.exe, state: Absent, cached: None
[2274:21E4][2014-08-23T16:09:15]i101: Detected package: dotNetFx40_Full_x86_x64.exe, state: Absent, cached: None
[2274:21E4][2014-08-23T16:09:15]i101: Detected package: MechWarrior_Online.msi, state: Present, cached: Complete
[2274:21E4][2014-08-23T16:09:15]i104: Detected package: MechWarrior_Online.msi, feature: DirectXRedist, state: Local
[2274:21E4][2014-08-23T16:09:15]i104: Detected package: MechWarrior_Online.msi, feature: MechWarriorOnlineInstall, state: Local
[2274:21E4][2014-08-23T16:09:15]i052: Condition 'NOT Installer_Running' evaluates to true.
[2274:21E4][2014-08-23T16:09:15]i052: Condition 'NOT ((VersionNT > 501 OR VersionNT64 > 501) OR (VersionNT = 501 AND ServicePackLevel >= 3) OR (VersionNT64 = 501 AND ServicePackLevel >= 2))' evaluates to true.
[2274:21E4][2014-08-23T16:09:15]i199: Detect complete, result: 0x0
[2274:21E4][2014-08-23T16:09:16]i200: Plan begin, 3 packages, action: Uninstall
[2274:21E4][2014-08-23T16:09:16]i204: Plan 2 msi features for package: MechWarrior_Online.msi
[2274:21E4][2014-08-23T16:09:16]i203: Planned feature: DirectXRedist, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[2274:21E4][2014-08-23T16:09:16]i203: Planned feature: MechWarriorOnlineInstall, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[2274:21E4][2014-08-23T16:09:16]i000: Setting string variable 'WixBundleRollbackLog_MechWarrior_Online.msi' to value 'C:\Users\Fox\AppData\Local\Temp\MechWarrior_Online_20140823160915_0_MechWarrior_Online.msi_rollback.log'
[2274:21E4][2014-08-23T16:09:16]i000: Setting string variable 'WixBundleLog_MechWarrior_Online.msi' to value 'C:\Users\Fox\AppData\Local\Temp\MechWarrior_Online_20140823160915_0_MechWarrior_Online.msi.log'
[2274:21E4][2014-08-23T16:09:16]w321: Skipping dependency registration on package with no dependency providers: dotNetFx40_Full_x86_x64.exe
[2274:21E4][2014-08-23T16:09:16]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86.exe
[2274:21E4][2014-08-23T16:09:16]i201: Planned package: MechWarrior_Online.msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[2274:21E4][2014-08-23T16:09:16]i201: Planned package: dotNetFx40_Full_x86_x64.exe, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2274:21E4][2014-08-23T16:09:16]i201: Planned package: vcredist_x86.exe, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2274:21E4][2014-08-23T16:09:16]i299: Plan complete, result: 0x0
[2274:21E4][2014-08-23T16:09:16]i300: Apply begin
[0778:2190][2014-08-23T16:09:16]i360: Creating a system restore point.
[0778:2190][2014-08-23T16:09:17]i361: Created a system restore point.
[0778:2190][2014-08-23T16:09:17]i326: Removed dependency: {ffbbd184-8eba-469f-bb26-ea4e1f6bfd4c} on package provider: {1760F404-9A2B-4CD5-9A5C-7F9DCC627741}, package MechWarrior_Online.msi
[0778:2190][2014-08-23T16:09:17]i329: Removed package dependency provider: {1760F404-9A2B-4CD5-9A5C-7F9DCC627741}, package: MechWarrior_Online.msi
[0778:2190][2014-08-23T16:09:17]i301: Applying execute package: MechWarrior_Online.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{1760F404-9A2B-4CD5-9A5C-7F9DCC627741}v1.4.1.0\MechWarrior Online.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" INSTALLLOCATION="C:\Program Files (x86)\Piranha Games\MechWarrior Online" TEMPPATCHLOCATION="C:\Program Files (x86)\Piranha Games\MWOUpdate" MAKEDTSC="" MAKESMSC=""'
[0778:2190][2014-08-23T16:09:18]e000: Error 0x80070643: Failed to uninstall MSI package.
[0778:2190][2014-08-23T16:09:18]e000: Error 0x80070643: Failed to execute MSI package.
[2274:21E4][2014-08-23T16:09:18]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2274:21E4][2014-08-23T16:09:18]i319: Applied execute package: MechWarrior_Online.msi, result: 0x80070643, restart: None
[2274:21E4][2014-08-23T16:09:18]e000: Error 0x80070643: Failed to execute MSI package.
[0778:2190][2014-08-23T16:09:18]i318: Skipped rollback of package: MechWarrior_Online.msi, action: Install, already: Present
[2274:21E4][2014-08-23T16:09:18]i319: Applied rollback package: MechWarrior_Online.msi, result: 0x0, restart: None
[0778:2190][2014-08-23T16:09:18]i323: Registering package dependency provider: {1760F404-9A2B-4CD5-9A5C-7F9DCC627741}, version: 1.4.1.0, package: MechWarrior_Online.msi
[0778:2190][2014-08-23T16:09:18]i325: Registering dependency: {ffbbd184-8eba-469f-bb26-ea4e1f6bfd4c} on package provider: {1760F404-9A2B-4CD5-9A5C-7F9DCC627741}, package: MechWarrior_Online.msi
[2274:21E4][2014-08-23T16:09:19]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

0x80070643 - Fatal error during installation.

I went into my registry edit and removed it from there as well as deleted any trace of MWO/Piranha from my computer. It still exists in the uninstall area of my control panel however after countless restarts of my computer. I ran a scan of my C drive and found nothing wrong and also did a virus scan which came back with nothing. I'm at a loss.. If anyone can help I'll gladly welcome it as I want to play.

I am on a windows8 Toshiba Laptop, I've not had any issues with Mech till this. Now when I try to reinstall and Uninstall I get that same message as I posted above leaving me trapped in a loop unable to do anything.

Thank you

[RotS Targe]

I had this issue before, or something very similar, was very frustrating. My advice is to use a programs one of my more tech savvy friends recommended, called iObit, it has a much better uninstaller that gives you the option to scan for any missing scraps, I haven't had the issue after I started using it. (You also may have to do a registry defrag, which is included)(it's also free, though there is a premium version, it isn't needed for what you need)
If that doesn't work, you can do what the helpdesk recommended me when I had this issue, go into your registry and delete them manually, I'll put the instructions in the spoiler.

Spoiler

*IMPORTANT* Follow the instructions precisely. One wrong mistake in the registry editor can compromise your entire Windows installation. If you do not feel comfortable with this, please do not proceed and simply let me know.
Start -> Run -> regedit
Click on "Computer" in the navigation tree to the left
Click on File -> Export
Name the file "Backup" and save it to your desktop. Make sure the Export Range at the bottom is set to "All"
If something goes wrong, you can boot your computer in safe mode by pressing F8 during the startup sequence, and selecting "Safe Mode with Networking" from the prompt. From there you can run the backup.reg file we just created to restore the registry.
These 3 keys are normally removed by the uninstaller, but it doesn't hurt to double-check:
HKEY_CURRENT_USER\Software\Piranha Games\MechWarrior Online\Production\TEMP_FOLDER
HKEY_CURRENT_USER\Software\Piranha Games\MechWarrior Online\Production\Install\DTSC
HKEY_CURRENT_USER\Software\Piranha Games\MechWarrior Online\Production\Install\INSTALL_LOCATION

This section of the registry contains folders related to every single application installed on your system - delete the wrong one and you may break a different application.
MechWarrior Online has THREE(3) entries in this area, they are easy to find with a quick search for MechWarrior
Remove all 3 of them
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders
If you find more than 3, double-check the path it displays - it's possible they are leftovers from older version of the game that were installing to a different default directory. If you are unsure, it's best not to do anything, but you can ask us. Just include a screenshot of what you see and we'll help you out.

There were a couple other MWO related files that he didn't list, I deleted them as well, restarted, and was able to install the game just fine.

Really hope this helps, I know how extremely frustrating this is.

[FoxGemini]

Thank you, I finally got it uninstalled but now I'm just unable to reinstall it as that same error keeps coming up when I run the installer. I don't know if there is something else.