Network Issues Last Night
#1
Posted 11 September 2014 - 09:31 AM
Last night, two network connections between Newark <=> Los Angeles and Newark <=> Dallas are down. Somehow the lines got cut.
Newark is a major transit point for us (we're basically connected to much of the US through Newark) so traffic is being rerouted to deal with it.
So many of you will have experienced lag or desyncing, especially when the traffic was being re-routed around the cut, and high packet loss.
In order to maintain connectivity, we rerouted traffic through our chicago hook-up and SNJ.
So in case you experienced multiple spikes of lag last night, I thought I'd offer a detailed explanation of the issue.
The situation is: resolved.
Please let me know if any issues persist.
Also, yes, I understand there are also still some ISPs that are having high ping problems with our new DC. We do continue to work on resolving those; but they are a separate issue from the fiber cut that happened last night.
#2
Posted 11 September 2014 - 10:47 AM
Cheers
Eboli
#3
Posted 11 September 2014 - 11:01 AM
#4
Posted 11 September 2014 - 12:33 PM
#5
Posted 11 September 2014 - 01:30 PM
#6
Posted 11 September 2014 - 01:39 PM
#7
Posted 11 September 2014 - 04:45 PM
#8
Posted 11 September 2014 - 05:36 PM
Thank you for the communication!
#9
Posted 12 September 2014 - 02:36 AM
I would normally attribute this to busy servers, but isnt the right time for it at the moment, unless alot of over seas players on? Also its usually a rare spike even then.
Edited by Johnny Z, 12 September 2014 - 02:43 AM.
#10
Posted 12 September 2014 - 03:12 AM
#11
Posted 12 September 2014 - 11:59 AM
#12
Posted 12 September 2014 - 02:18 PM
#13
Posted 13 September 2014 - 10:21 AM
#14
Posted 13 September 2014 - 12:39 PM
Jon Cunningham, on 11 September 2014 - 09:31 AM, said:
Last night, two network connections between Newark <=> Los Angeles and Newark <=> Dallas are down. Somehow the lines got cut.
Newark is a major transit point for us (we're basically connected to much of the US through Newark) so traffic is being rerouted to deal with it.
So many of you will have experienced lag or desyncing, especially when the traffic was being re-routed around the cut, and high packet loss.
In order to maintain connectivity, we rerouted traffic through our chicago hook-up and SNJ.
So in case you experienced multiple spikes of lag last night, I thought I'd offer a detailed explanation of the issue.
The situation is: resolved.
Please let me know if any issues persist.
Also, yes, I understand there are also still some ISPs that are having high ping problems with our new DC. We do continue to work on resolving those; but they are a separate issue from the fiber cut that happened last night.
So you can reroute traffic to your servers, but you had nothing to do with telstras routing me through europe?
Look idk if i had a very successfull online game, i'd put the data centre near a distrubution hub of some sort, not at the end of a very long single corridor with only one entry/exit. If less things were broken in the game i'd worry you with a pm/support ticket, but I think you guys have your hands full atm with more important things.
Cheers
#15
Posted 13 September 2014 - 12:59 PM
#16
Posted 14 September 2014 - 03:05 AM
So how can you say that the problem is resolved???
#17
Posted 14 September 2014 - 03:36 PM
I live just south on the Great Lakes and found it odd i had a 150-1745 ping instead of the usual 30-50.
I assumed it was TimeWarner...(they arent that bad)
#18
Posted 16 September 2014 - 04:27 PM
im in florida
Edited by Mechwarrior Buddah, 16 September 2014 - 04:28 PM.
#19
Posted 17 September 2014 - 12:41 PM
#20
Posted 17 September 2014 - 09:44 PM
Jon Cunningham, on 11 September 2014 - 09:31 AM, said:
Appreciate the info very much.
I'm on fiber and even with that my ping was normally around 180ms but after the DC changed it's almost always close to 300ms.
Could you please provide advice to get a better ping in MWO?
Edit: I'm in Yokosuka, Japan (very close to Tokyo).
Edited by HeroForHire, 17 September 2014 - 09:45 PM.
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