6 replies to this topic

[Appogee]

I've been playing the game for two years.

Today however I cannot connect to the game server.

I can launch the client. I can modify and save Mechs in the Mech Lab.

However:

• When I try to get a public match, I am stuck with endless "searching"
  
• If I drop as part of a team, I get the error "disconnected from game server" while the rest of my team successfully drops. If I try to rejoin I receive the "cannot connect to game server" error message.

Any suggestions on how I can fix this problem?

When I run a trace route on what I think is the game server I get the following. (My usual ping in game is around 220-240.):
Tracing route to mwomercs.com [192.99.109.192] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 7 ms 6 ms 6 ms 10.46.246.50
4 7 ms 6 ms 6 ms 10.100.34.78
5 158 ms 159 ms 159 ms 10.44.24.210
6 * * * Request timed out.
7 161 ms 161 ms 161 ms rbx-g2-a9.fr.eu [91.121.128.193]
8 163 ms 160 ms 163 ms 37.187.36.133
9 * * * Request timed out.
10 239 ms 239 ms 240 ms mwomercs.com [192.99.109.192]



Tracing route to ns7000224.ip-192-99-40.net [192.99.40.103] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 6 ms 6 ms 6 ms 10.46.246.50
4 6 ms 5 ms 6 ms 10.100.34.78
5 159 ms 156 ms 159 ms 10.44.24.210
6 * * * Request timed out.
7 * * * Request timed out.
8 236 ms 236 ms 235 ms bhs-g2-6k.qc.ca [198.27.73.207]
9 234 ms 234 ms 233 ms bhs-s4-6k.qc.ca [198.27.73.146]
10 234 ms 234 ms 234 ms ns7000224.ip-192-99-40.net [192.99.40.103]

Edited by Appogee, 27 December 2014 - 10:58 AM.

[Durant Carlyle]

If you haven't changed anything at your end, it's likely the fix is not under your control.

Internet providers change their routing often, and it's likely the route between you and the server farm has changed. It might take a while for the change to fully propagate across the network so you can connect again.

It might be a modem/router update that was pushed to you from your internet provider.
It might be PGI's internet provider changing routing.
It might be any of the servers in between changing routing.

You might be able to get with Support and see if they can do anything, but that's about it.

[Appogee]

Durant Carlyle, on 27 December 2014 - 11:43 AM, said:

It might be...

Thanks Durant.

Here's the weird thing:

I can launch the client, save configs in the Mech Bay, buy stuff from the Store, and post in the forums.

I can successfully ping the game servers, and the latency is the usual 234.

But I can't connect to a match, even when I use a VPN to change my routing, or even an entirely different local ISP.

Another PC in my home, using a different account, is having exactly the same problem.

Very perplexing.

As you suggest, I'll see if Support can work out what's going on. (Meanwhile, I have nothing in my Christmas Stocking, my Premium Time is counting down, and the Pirate's Bane I just bought languishes in its hangar ).

Edited by Appogee, 27 December 2014 - 12:00 PM.

[SoggyGorilla]

use ping zapper to change your traffic route.

http://pingzapper.com/

its got a trial mode, see if that helps any, if it does its an internet problem, if it does not then you will know its your end.

just choose the mwoclient.exe file for mechwarrior for it to monitor and route traffic for.

[Appogee]

SoggyGorilla, on 27 December 2014 - 12:04 PM, said:

use ping zapper to change your traffic route.

Thanks Soggy, never heard of this, will give it a try!

[Appogee]

I deduced the problem and its solution.

I posted a fix in this thread.

Edited by Appogee, 28 December 2014 - 12:07 PM.

[Idealsuspect]

Appogee, on 28 December 2014 - 05:56 AM, said:

I deduced the problem and its solution.

I posted a fix in this thread.

Nice work.