16 replies to this topic

[Jon Cunningham]

Hey folks.

Encountering this a lot?

http://i.imgur.com/XEnXhwn.png

Please open your user.cfg file and add this to your config file.

oo_log_level_mask = 65535


And whenever you get that crash, save a copy of your Omicron.log file and send it to us.

Then disable it, because the extra logging will slow your systems down.

Thanks! This will help us solve the problem(s).

[Bishop Steiner]

worked like a champ. thx

[Sarlic]

Thank you.

[Roadkill]

Jon,

I'm not getting the "Unknown Error" bug but instead am getting random crashes to desktop about every 8-10 games. Would this also help you debug that problem?

[ApolloDarkness]

This has been driving me nuts for almost a week now. I am glad to see it's not just me and that it is being looked into.

Cheers!

[Bishop Steiner]

and now it's not working anymore. CTD after literally every match again.

Seems to go in spurts, one day I'll be fine, the next, constant unknown errors.

[12Bravo]

I don't think it is a fix Bishop, I think it adds to the Omicron log

After you add that line to your user.cfg, when you get the error you are supposed to send a copy of your Omicron Log to support. Then delete your Omicron log because the large file will slow down the game.

Edited by 12Bravo, 10 January 2015 - 01:44 PM.

[Bishop Steiner]

12Bravo, on 10 January 2015 - 01:27 PM, said:

I don't think it is a fix Bishop, I think it adds to the Omicron log

After you add that line to your user.cfg, when you get the error you are supposed to send a copy of your Omicron Log to support. Then delete your Omicron log because the large file will slow down the game.

whoops, misread it! Now I gott afigure out how to copy my omicron log to them, then!

[Jon Cunningham]

Roadkill, on 09 January 2015 - 01:41 PM, said:

Jon,

I'm not getting the "Unknown Error" bug but instead am getting random crashes to desktop about every 8-10 games. Would this also help you debug that problem?

Yes.

[Roadkill]

Jon Cunningham, on 10 January 2015 - 07:08 PM, said:

Yes.

Roger that, I'll try to get you some logs this week.

[ThisMachineKillsFascists]

Its strange. Since the last time i messed around with the user.cfg file i cant find it now.. where is it located again at? isnt it usually in the bin 32 folder?


Edit:


oh.lol you have to self create it . create a editor file. and name it user.cfg. Safe that file in the mwo folder



http://mwo-builds.ne...ckpit-user-cfg/

or dl the user.cfg here

Edited by ThisMachineKillsFascists, 12 January 2015 - 07:40 PM.

[mogs01gt]

Just received this error for the first time. Should I bother enabling logging?

Edited by mogs01gt, 19 January 2015 - 01:12 PM.

[Mechwarrior Buddah]

and now I cant reinstall because the mwo download page goes into loading forever when I click on the download button

[Jon Cunningham]

mogs01gt, on 17 January 2015 - 10:13 AM, said:

Just received this error for the first time. Should I bother enabling logging?

Nope, no more need for logging anymore - we know what the issue is and the engineers will be able to fix it.

[Jon Cunningham]

Mechwarrior Buddah, on 17 January 2015 - 07:00 PM, said:

and now I cant reinstall because the mwo download page goes into loading forever when I click on the download button

Send me a PM and I'll see if I can get you fixed.

[blood4blood]

FYI, still having the crashes on Mining Colony where it locks up and is a solid black screen in full screen mode, but if I Alt-Tab and hover my cursor over the MWO icon on the taskbar, it shows as the log-in screen with the Unknown Error box over it. It's been doing this for a couple weeks, in both 64- and 32- bit clients, and I did send in an Omicron log file. Running repair tool & rebooting now.

Edited by blood4blood, 20 January 2015 - 06:19 PM.

[TheoLu]

Where is the 'user.cfg' file stored for Steam installations? I've checked my appdata and my steam folder and it's in neither?