7 replies to this topic

[William Mountbank]

Does anyone else have any sudden ping issues? Currently my ping is always 500ms to 1200ms, whereas yesterday it was the usual 115-135ms that seems standard from Germany.

[Clit Beastwood]

I'd say either do a traceroute or download pingplotter (https://www.pingplot...m/freeware.html) and trace the address below
192.99.109.129

Then post your results here. Remember that if you use pingplotter to create a picture, use paint or something to obscure the first 2 hops just in case there's personally identifiable information there

[William Mountbank]

Ping give 1433ms average, traceroute below:

traceroute to 192.99.109.129 (192.99.109.129), 30 hops max, 60 byte packets
1		   * * *
2  hos-tr4.juniper2.rz13.hetzner.de  213.239.224.97  de  0.179 ms	
hos-tr3.juniper2.rz13.hetzner.de  213.239.224.65  de  0.248 ms  0.243 ms
3  core21.hetzner.de  213.239.245.81  de  0.244 ms  0.224 ms  
core22.hetzner.de  213.239.245.121  de  0.219 ms
4  core11.hetzner.de  213.239.245.221  de  2.789 ms	
core12.hetzner.de  213.239.245.214  de  2.764 ms  
core11.hetzner.de  213.239.245.221  de  2.789 ms
5  juniper4.rz2.hetzner.de  213.239.245.26  de  2.785 ms  2.790 ms  
juniper4.rz2.hetzner.de  213.239.203.138  de  2.820 ms
6  r1nue2.core.init7.net  82.197.163.29  ch  2.908 ms  2.877 ms  
r1nue1.core.init7.net  77.109.135.101  ch  14.038 ms
7  r1ams1.core.init7.net  77.109.140.25  ch  25.673 ms  25.754 ms  25.858 ms
8		   * * *
9  rbx-g1-a9.fr.eu  94.23.122.185  fr  22.613 ms  22.503 ms  *
10  vac2-0-a9.fr.eu.vaccum  178.33.100.97  fr  9.083 ms	
vac1-0-a9.fr.eu.vaccum  178.33.100.149  fr  22.920 ms  
vac2-0-a9.fr.eu.vaccum  178.33.100.155  fr  11.380 ms
11  vac1-1-n7.fr.eu.firewall  178.33.100.152  fr  22.493 ms  22.525 ms  
vac2-1-n7.fr.eu.firewall  178.33.100.98  fr  8.585 ms
12  vac1-1-n7.fr.eu.firewall  178.33.100.152  fr  22.332 ms	
vac1-2-n7.fr.eu  91.121.215.9  fr  22.452 ms  
vac1-1-n7.fr.eu.firewall  178.33.100.152  fr  22.332 ms
13  vac1-2-n7.fr.eu  91.121.215.9  fr  22.536 ms	
vac1-3-n7.fr.eu  91.121.215.13  fr  24.404 ms  24.879 ms
14  24.800 ms	
	 de  
15  vac1-3-n7.fr.eu  91.121.215.13  fr  20.401 ms  *  *
16		   * * *
17		   * * *
18		   * * *
No reply for 3 hops. Assuming we reached firewall.

Seems like a lot of unnecessary jumping around France and Switzerland on the way to Canada. Not sure where I can go from there though...

Edited by William Mountbank, 18 February 2015 - 01:23 PM.

[Clit Beastwood]

William Mountbank, on 18 February 2015 - 01:22 PM, said:

Ping give 1433ms average, traceroute below:

traceroute to 192.99.109.129 (192.99.109.129), 30 hops max, 60 byte packets
1		   * * *
2  hos-tr4.juniper2.rz13.hetzner.de  213.239.224.97  de  0.179 ms	
hos-tr3.juniper2.rz13.hetzner.de  213.239.224.65  de  0.248 ms  0.243 ms
3  core21.hetzner.de  213.239.245.81  de  0.244 ms  0.224 ms  
core22.hetzner.de  213.239.245.121  de  0.219 ms
4  core11.hetzner.de  213.239.245.221  de  2.789 ms	
core12.hetzner.de  213.239.245.214  de  2.764 ms  
core11.hetzner.de  213.239.245.221  de  2.789 ms
5  juniper4.rz2.hetzner.de  213.239.245.26  de  2.785 ms  2.790 ms  
juniper4.rz2.hetzner.de  213.239.203.138  de  2.820 ms
6  r1nue2.core.init7.net  82.197.163.29  ch  2.908 ms  2.877 ms  
r1nue1.core.init7.net  77.109.135.101  ch  14.038 ms
7  r1ams1.core.init7.net  77.109.140.25  ch  25.673 ms  25.754 ms  25.858 ms
8		   * * *
9  rbx-g1-a9.fr.eu  94.23.122.185  fr  22.613 ms  22.503 ms  *
10  vac2-0-a9.fr.eu.vaccum  178.33.100.97  fr  9.083 ms	
vac1-0-a9.fr.eu.vaccum  178.33.100.149  fr  22.920 ms  
vac2-0-a9.fr.eu.vaccum  178.33.100.155  fr  11.380 ms
11  vac1-1-n7.fr.eu.firewall  178.33.100.152  fr  22.493 ms  22.525 ms  
vac2-1-n7.fr.eu.firewall  178.33.100.98  fr  8.585 ms
12  vac1-1-n7.fr.eu.firewall  178.33.100.152  fr  22.332 ms	
vac1-2-n7.fr.eu  91.121.215.9  fr  22.452 ms  
vac1-1-n7.fr.eu.firewall  178.33.100.152  fr  22.332 ms
13  vac1-2-n7.fr.eu  91.121.215.9  fr  22.536 ms	
vac1-3-n7.fr.eu  91.121.215.13  fr  24.404 ms  24.879 ms
14  24.800 ms	
	 de  
15  vac1-3-n7.fr.eu  91.121.215.13  fr  20.401 ms  *  *
16		   * * *
17		   * * *
18		   * * *
No reply for 3 hops. Assuming we reached firewall.

Seems like a lot of unnecessary jumping around France and Switzerland on the way to Canada. Not sure where I can go from there though...

Have you called your ISP? There might be some sort of an outage they're trying to route around.

Fierostetz, on 18 February 2015 - 01:28 PM, said:

Have you called your ISP? There might be some sort of an outage they're trying to route around.

You can always give pingzapper a try, at the top of the general forum there's a thread for time warner users, I've got a how-to for setting up pingzapper in there. You can use it an hour at a time for free - it disconnects and you can just reconnect - if there's some sort of temporary situation that could get you through the tough times. It would probably lower your ping overall even without network issues

Give that a shot and post back! I also recommend contacting your ISP still just in case.

[William Mountbank]

Fierostetz, on 18 February 2015 - 01:28 PM, said:

Have you called your ISP? There might be some sort of an outage they're trying to route around.

No, it's too late for the service times here, so their lines are closed. But thanks very much for the help anyway! I'll have to check tomorrow and see what it's like, but I think you might be right that it's some kind of problem with my ISP.

[Clit Beastwood]

William Mountbank, on 18 February 2015 - 01:32 PM, said:

No, it's too late for the service times here, so their lines are closed. But thanks very much for the help anyway! I'll have to check tomorrow and see what it's like, but I think you might be right that it's some kind of problem with my ISP.

If you try pingzapper, you can chose entry points that might allow you to route around trouble spots. It's been really popular in the other thread. Either way, have a good night! If you get more information, post back here - I'll subscribe so I remember to check in.


Mods - can you move this to the support forum?

[William Mountbank]

Fierostetz, on 18 February 2015 - 04:45 PM, said:

If you try pingzapper, you can chose entry points that might allow you to route around trouble spots. It's been really popular in the other thread. Either way, have a good night! If you get more information, post back here - I'll subscribe so I remember to check in.


Mods - can you move this to the support forum?

Update: I finally got a chance to test, and it seems like this was just an ISP thing, as my ping is now normal. Interesting that I've never had this since the old 15K baud days of dialup.

Anyway, thanks for your kind help and prompting Fierostetz, although I still have to try pingzapper!

[Clit Beastwood]

William Mountbank, on 20 February 2015 - 02:29 PM, said:

Update: I finally got a chance to test, and it seems like this was just an ISP thing, as my ping is now normal. Interesting that I've never had this since the old 15K baud days of dialup.

Anyway, thanks for your kind help and prompting Fierostetz, although I still have to try pingzapper!

no problem -glhf!