18 replies to this topic

[Alexander Garden]

Public Test Server Client Installation Steps

• Download and run the PTS installer (if a previous install of the PTS Client is not already present on your system).
  
• Run the MechWarriorOnline.exe, located in your C:Program Files (x86)\MWO Public Test\MechWarrior Online\Bin32 folder (default install location)
  
• Click the Patch button
  
• Accept the Terms of Use
  
• The PTS Client will then proceed to download the MWO install base, which is roughly 7 GB in size.
  
• Once the Install Base has been downloaded and installed, the launcher will then download and apply two small patches.
  
• Once the patches are downloaded and installed, you should now have access to the Play button.
  
• Click Play!

[-Ramrod-]

I downloaded the pts file. But when I try to install it it says "A version of MWO is already installed. Please uninstall any other versions before attempting to use this installer." And I tried installing it in the default directory.

[Patzer]

I tried to download and it said to shut of the patch repair function , I tried and saw nothing I could shut off.

[Alexander Garden]

Ramrod AI, on 07 May 2015 - 10:53 AM, said:

I downloaded the pts file. But when I try to install it it says "A version of MWO is already installed. Please uninstall any other versions before attempting to use this installer." And I tried installing it in the default directory.

Do you have a previous install of the MWO Public Test already on your machine?
Check the default folder, C:\Program Files (x86)\MWO Public Test\MechWarrior Online\Bin32

If you do have an existing install, you'll only need to run the standard MechWarriorOnline.exe from the Bin32 folder. You'll be able to apply the Mechlab patch.

Patzer, on 07 May 2015 - 10:56 AM, said:

I tried to download and it said to shut of the patch repair function , I tried and saw nothing I could shut off.

Not entirely certain what this is referring to. Did you get this message when trying to apply the Patch from the PTS launcher? Can you provide a screenshot of this message?

[-Ramrod-]

I only see C:\Program Files (x86)\ Piranha Games\Mechwarrior Online\Bin32

It doesn't say I do. And I'm pretty sure I don't. The only execution files I'm seeing in that particular directory is BootStrapSential.exe, MechwarriorOnline.exe, MWOClient.exe, MWOPatcher.exe,MWORepairTool.exe

[Alexander Garden]

Ramrod:

Take super ultra careful care when going through these steps.

• Bring up your Start Menu
  
• Search for and run 'regedit'
  
• Expand HKEY_CURRENT_USER
  
• Expand SOFTWARE
  
• Expand PIRANHA GAMES
  
• Expand MECHWARRIOR ONLINE
  
• If you see a PUBLIC TEST entry, right-click it and select Delete
  
• Confirm that you want to delete the PUBLICTEST entry (double and triple-check to make sure that you selected/chose the PUBLICTEST folder!)
  
• Attempt to install PTS client now

[Peter Kuerten]

I'm getting the following message:

Setup failed!

One or more issues caused the setup to fail.

In the log file, I found the following errors:

Error 0x80070643: Failed to install MSI package.
Error 0x80070643: Failed to execute MSI package.
Error 0x80070643: Failed to configure per-machine MSI package.
Error 0x80070643: Failed to execute MSI package.

There's more in the log file, but those are the only errors I found.

[Alexander Garden]

Peter Kuerten, on 07 May 2015 - 11:44 AM, said:

I'm getting the following message: Setup failed! One or more issues caused the setup to fail. In the log file, I found the following errors: Error 0x80070643: Failed to install MSI package. Error 0x80070643: Failed to execute MSI package. Error 0x80070643: Failed to configure per-machine MSI package. Error 0x80070643: Failed to execute MSI package. There's more in the log file, but those are the only errors I found.

Run through the RegEdit steps above and let me know if that resolves the error.

[-Ramrod-]

Mine says Setup Failed as well even after the RegEdit steps

0x80070643 - Fatal error during installation

I get the same logs as Peter Kuerten

Edited by Ramrod AI, 07 May 2015 - 11:49 AM.

[Peter Kuerten]

Alexander Garden, on 07 May 2015 - 11:47 AM, said:

Run through the RegEdit steps above and let me know if that resolves the error.

There is no PUBLIC TEST entry in my registry.

[Alexander Garden]

Head to this link: http://support.micro...l_and_Uninstall

• Download and run the tool
  
• Accept the terms
  
• Select 'Detect problems and let me select the fixes to apply'
  
• Select 'Installing'
  
• Attempt to locate "MWO Public Test" in the list
  
• Click 'Next'
  
• Select 'Yes, try uninstall'
  
• Let the process complete, then attempt to install the PTS client as normal

[Peter Kuerten]

Alexander Garden, on 07 May 2015 - 11:52 AM, said:

Head to this link: http://support.micro...l_and_Uninstall

• Download and run the tool
  
• Accept the terms
  
• Select 'Detect problems and let me select the fixes to apply'
  
• Select 'Installing'
  
• Attempt to locate "MWO Public Test" in the list
  
• Click 'Next'
  
• Select 'Yes, try uninstall'
  
• Let the process complete, then attempt to install the PTS client as normal

Yes, now it works. Thank you, Alexander!

[vetal l]

21Gb to install - note it somewhere plz

[luxebo]

I need help, it just absolutely won't let me log in. When I push to log in it does nothing. When I push exit button it brings up the CREDITS. So I have no idea at this point but I want to play around in the public test mechlab.

When I push create new user or www.mwomercs.com it does nothing. When I push credits it sends me to my profile, and when I push forgot password it tells me "unknown failure".

Edited by luxebo, 07 May 2015 - 04:54 PM.

[luxebo]

If the answer to my problem is to reinstall then I'm not gonna even attempt that and I'm not testing then.

[Alexander Garden]

luxebo, on 07 May 2015 - 04:53 PM, said:

I need help, it just absolutely won't let me log in. When I push to log in it does nothing. When I push exit button it brings up the CREDITS. So I have no idea at this point but I want to play around in the public test mechlab.

When I push create new user or www.mwomercs.com it does nothing. When I push credits it sends me to my profile, and when I push forgot password it tells me "unknown failure".

This is a bit of a strange one.

Just to confirm, this issue persists after closing down the client and re-opening it? There are some occasional issues with button behavior in this build, and a client restart will usually restore proper functionality to the buttons.

Did you already have an old install of the PTS client on your system?

If you haven't already done so, can you run the Repair Tool client for the PTS client from inside the C:\Program Files (x86)\MWO Public Test\MechWarrior Online\Bin32 folder?

[Patzer]

Thanks to help I got from my post I got the secret...just use the normal MWO starter you used for the regular game. It will take you to the Beta and the patch and you will be good. The file will take about 45 mins to 1hr to install.

Awesome beginning been busy today but will be using shortly.

[luxebo]

Alexander Garden, on 08 May 2015 - 09:46 AM, said:

This is a bit of a strange one.
Just to confirm, this issue persists after closing down the client and re-opening it? There are some occasional issues with button behavior in this build, and a client restart will usually restore proper functionality to the buttons.
Did you already have an old install of the PTS client on your system?
If you haven't already done so, can you run the Repair Tool client for the PTS client from inside the C:\Program Files (x86)\MWO Public Test\MechWarrior Online\Bin32 folder?

Yeah had an old cilent and just had to reinstall. Took me a day and a half considering I left it to reinstall from yesterday afternoon all the way to today and it works finally.

It didn't work even after opening and closing the console, and even after I ran the repair tool, still the same, so had to redownload entirely.

Thanks anyway though sir.

[ColonelProctor]

Can't get to work on my end. Have tried the Microsoft site and it didn't even find the Public Test tool. Tried the regedit and it didn't find it either.