216 replies to this topic

[Kyle Polulak]

Crashed to Desktop? Fatal Error? Frozen? Let us know what happened here!

Please attempt to respond to the following questions in your responses:

• Was any error message provided with the crash, if so, which?
  
• Where in the game or menus did the crash occur?
  
• What steps had been taken prior to the crash occurring?
  
• Does the crash re-occur for you if repeating those same steps?
  
• What are your video settings, did you change them since last patch?
  
• What are your System specs? (You can include them in a [spoiler] [ /spoiler]

EDIT: Remember to contact us at support@mwomercs.com with your dxdiag for additional 1-to-1 support from our Game Masters!

Update:

Viterbi, on 29 April 2013 - 08:10 AM, said:

In some cases we've seen that deleting the shaders folder and relaunching the game will solve these crashes and related issues.

Simply delete the shaders folder located here by default:

C:\Games\Piranha Games\MechWarrior Online\USER\Shaders

Otherwise, please use our new repair tool, which will verify your game directory files and repair any file issues:
http://mwomercs.com/...public-release/

Edited by Viterbi, 29 April 2013 - 08:10 AM.

[Mokou]

Not crashed to desktop, crashed to mechlab.
But my mech still in game.
I'v lauch match, see loading screen, whatch from cockpit, blackscreen and... TA-DA! Mechlab!
Nothing change.

Hey, this is not funny! Next mech, and...

Quote

lauch match, see loading screen, whatch from cockpit, blackscreen and... TA-DA! Mechlab!

HOT NEWS! Third mech, with same problem. I'l go try fourth!

This bug appers only on my own mechs. Not trial.

Edited by Mokou, 16 April 2013 - 11:15 AM.

[Túatha Dé Danann]

Crashed to desktop after finishing a match. It was the second match of the day and both were alpine. *sigh*

[Myssi]

Well, this happened. First game after patch, after exiting to mechlab. Also some odd texture behavior in the game itself. Some black areas, few bright dots here and there.

All settings max, latest drivers from Nvidia. Steps taken prior to this? Patch the game and try out one match. Nothing changed settings-wise from before the patch.

Edited by Myssi, 16 April 2013 - 12:41 PM.

[warp103]

wow what a joke. Same damn bug still there CTM. But we have it fixed. Not. So that strike 3 on this bug. Love having 3 mechs opps make that 4 mechs stuck in matches. I damn if I use a trial mech, Since all my personnel mech stuck.

edit to add ping 40- 90ms

Edited by warp103, 16 April 2013 - 11:27 AM.

[ChaosGrinder]

Exactly what Mokou said. But i get that with all mechs. I can work in Mechlab, fit, refit, whatever. But as soon as i enter e Match:

Launch Screen, Startup, BAM Blackscreen, back in Mechlab.

I have that problem since February. Is there any limitation concerning Bandwidth ? Because i´m playing from a 1000 Cable, Germany. Maybe that´s the problem.

[mechbane]

nothing changed for me, still bugged still crashes and FPS is still poor (15 - 20 FPS dropping down to 4 - 10 when turning or fighting, March I was running everything with no problems, last 2 patches have made the game a complete pile of buggy junk for me cant play wont play. look forward to future patches already.

[Scarlett Avignon]

4 games, 2 crashes. Call me when you guys get things playable again.

Oh, also, let me use the user.cfg file again. I don't appreciate being forced into playing with 8 FPS.

[Geckotan]

CTD when launch was hit. No error message, no nothing, just sudden desktop.

[Fezzwig]

Crash to Mechlab on 4th drop mid match.

[Matthew Craig]

http://mwomercs.com/...ost__p__2247592

[THORI KURITA]

Hi,
here some different bugs, after that new patch,

6games done, 6 games with bugs:
(all without an a error message)

-CTD after frozen screen middle of the game
-no target triangles
-no minimap
-no torsodirection
-no HUD
-no capbar at conquest
or a combination of these
after each Bug i restart the client, without success
i dont change my video settings befor or after patch

cu

[warp103]

Matthew Craig, on 16 April 2013 - 12:25 PM, said:

http://mwomercs.com/...ost__p__2247592

sorry mr craig but when a Phenom II X4 965 BE 3.4GHz{oc} with 8g of memory amd gpu 8760 2tb drive 250ssd game drive can not get 15fps a second on low that a very major bug. Again if you make a set of min spec and can not get 30fps in a shooter you have a major problem. If you have mid range computers that can not get 30 fps that a disaster.

Niko Snow, on 16 April 2013 - 12:43 PM, said:

Remember to contact us at support@mwomercs.com with your dxdiag for additional 1-to-1 support from our Game Masters!

and what are they going to do.

nothing but tell you they are working on it and it a closed ticket
or tell you it will be fixed in next patch. well it patch day and it still not fixed.

Krist Smith, on 16 April 2013 - 01:02 PM, said:

Or there might be a new tool that they want you to run that may fix your problems.

will report back in 5 mins after running new tool
edit running tool will report back in 5 mins

Edited by warp103, 16 April 2013 - 01:13 PM.

[Mokou]

Niko Snow, on 16 April 2013 - 12:43 PM, said:

Remember to contact us at support@mwomercs.com with your dxdiag for additional 1-to-1 support from our Game Masters!

Okay.

[Krist Smith]

warp103, on 16 April 2013 - 12:49 PM, said:

and what are they going to do.

nothing but tell you they are working on it and it a closed ticket
or tell you it will be fixed in next patch. well it patch day and it still not fixed

Or there might be a new tool that they want you to run that may fix your problems.

[warp103]

Krist Smith, on 16 April 2013 - 01:02 PM, said:

Or there might be a new tool that they want you to run that may fix your problems.

scan complete total scan time 1.5 mins. On a SSD drive and 48 cpu usage.{working on project}
No issue found, so it somewere in the coding of the game

Edited by warp103, 16 April 2013 - 01:25 PM.

[KableGuy]

Getting Memory allocation error. Anyone else getting this?

Edited by BitMonger505, 16 April 2013 - 01:23 PM.

[ChaosGrinder]

The tool works, but it returns nothing At least my game´s complete :3

[Krist Smith]

ChaosGrinder, on 16 April 2013 - 01:23 PM, said:

The tool works, but it returns nothing At least my game´s complete :3

That's why I gave myself an easy out and said "may fix your problems".

It does at least prove that you have all the correct files with no corruption. A good base to start from.

[Mokou]

Krist Smith, on 16 April 2013 - 01:02 PM, said:

Or there might be a new tool that they want you to run that may fix your problems.

Too bad for me, u'r tool didn't work.