I used to have a problem with these uber crashes, where while playing (whether tabbed in or not) my screen will suddenly go black and I'll hear a buzzing sound that continues until I shut the computer down completely holding the power button. I then have to do a cold boot and choose to start windows normally in order to come back up.
These problems went away a patch or two ago, but since yesterdays hotfix they are back full force. These are really aggravating as I lose anything I was doing while multitasking. This problem needs to be fixed ASAP.
0
Hard Crashes Are Back
Started by Skribs, Apr 25 2013 05:40 PM
9 replies to this topic
#2
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- 465 posts
Member
Posted 25 April 2013 - 09:09 PM
Where would I find these logs? I can get a dxdiag to post no problem.
This is happening even more often than it used to. It has happened 4 of the last 5 games I have played. This is very aggravating and outright ridiculous. I know it's Beta, but this is seriously a terrible terrible bug whatever is causing it. It's annoying when your game has issues, its worse when it spills over into everything I'm multitasking.
This is happening even more often than it used to. It has happened 4 of the last 5 games I have played. This is very aggravating and outright ridiculous. I know it's Beta, but this is seriously a terrible terrible bug whatever is causing it. It's annoying when your game has issues, its worse when it spills over into everything I'm multitasking.
#3
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- Bridesmaid
- 523 posts
Member
Posted 25 April 2013 - 11:52 PM
Same here, never had those before. The crash leaves no crash dump to send by the way.
#4
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- 465 posts
Member
Posted 26 April 2013 - 04:58 PM
I sent the relevant logs to the support email. A unit member suggested running the MWO repair tool, I will try that and post the results.
#5
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- 465 posts
Member
Posted 28 April 2013 - 11:01 AM
I tried using the repair tool, no luck. I reinstalled the game, and I've had them less frequently, but they still occur.
#6
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- 513 posts
Member
Posted 28 April 2013 - 12:52 PM
Oh I also get them. Black Screen of Death, essentially. I.e. no reactions on any input (including alt-tab and ctrl-alt-delete). Only happens when playing MWO.
It's very unlikely this can be solved by PGI, though. A program should not be able to crash the whole OS if it's not run with admin rights, and even if (*), it should not be able to do so unless meddling with the kernel / drivers.
That is, there's a bug either in the OS or in a driver (or in DirectX). If those crash, a BSOD (blue or black) can happen. If an application crashes or communicates with the driver/OS in a "wrong" way, only this application should crash.
AFAIK the only thing PGI can do is trying to avoid triggering the bugged behaviour of the driver/OS, but it is very likely CryEngine imposes a too great abstraction to allow avoiding a specific request.
(*) MWO currently does run with elevated/admin rights, which is a really bad IMO; and AFAIK only required for the patcher and storing the config files at a wrong place (wrong when considering what MS says about this topic) or with too restrictive/unadjusted file access rights (hello ACL). Just use the non-elevated token (of the user who started the application) for launching the MWO process after the patcher.
It's very unlikely this can be solved by PGI, though. A program should not be able to crash the whole OS if it's not run with admin rights, and even if (*), it should not be able to do so unless meddling with the kernel / drivers.
That is, there's a bug either in the OS or in a driver (or in DirectX). If those crash, a BSOD (blue or black) can happen. If an application crashes or communicates with the driver/OS in a "wrong" way, only this application should crash.
AFAIK the only thing PGI can do is trying to avoid triggering the bugged behaviour of the driver/OS, but it is very likely CryEngine imposes a too great abstraction to allow avoiding a specific request.
(*) MWO currently does run with elevated/admin rights, which is a really bad IMO; and AFAIK only required for the patcher and storing the config files at a wrong place (wrong when considering what MS says about this topic) or with too restrictive/unadjusted file access rights (hello ACL). Just use the non-elevated token (of the user who started the application) for launching the MWO process after the patcher.
Edited by Phaesphoros, 28 April 2013 - 12:55 PM.
#7
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- 465 posts
Member
Posted 28 April 2013 - 01:25 PM
Well, I ONLY have this happen while playing MWO, and I've run other games as admin. So it suggests to me that whatever the problem is, it's unique to MWO (it could be caused by MWO, or it could be that all of the other games have it working).
The fact that it was temporarily fixed during the extra-rubber-bandy patch cycle tells me it is definitely on the part of MWO, and probably has to do with how they're doing netcode (since the hotfix to end rubber banding brought it back).
Whatever the issue is, I am deeming this game unplayable until it can get resolved. If it would just crash to desktop, I'd be iffy, but fine with it. I will try back next patch to see how the game is, but until then, I will have to find something else to fill my time.
The fact that it was temporarily fixed during the extra-rubber-bandy patch cycle tells me it is definitely on the part of MWO, and probably has to do with how they're doing netcode (since the hotfix to end rubber banding brought it back).
Whatever the issue is, I am deeming this game unplayable until it can get resolved. If it would just crash to desktop, I'd be iffy, but fine with it. I will try back next patch to see how the game is, but until then, I will have to find something else to fill my time.
#8
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- 235 posts
Member
Posted 29 April 2013 - 01:28 AM
It happened to me, caused by a memory leak, or a VRAM overload due to too high graphic settings.
Fixed by lowering some heavy features, like particles, shading and texturing to lower levels.
Some friends reported crashes caused by the Vsync option being enabled.
Try looking at your nvidia/ATI panel to check if you didnt force some upgrades, like MSAA and other heavy features.
And dont forget to delete your shaders folder, in addition, just in case
Fixed by lowering some heavy features, like particles, shading and texturing to lower levels.
Some friends reported crashes caused by the Vsync option being enabled.
Try looking at your nvidia/ATI panel to check if you didnt force some upgrades, like MSAA and other heavy features.
And dont forget to delete your shaders folder, in addition, just in case
Edited by Crimson Fenris, 29 April 2013 - 01:31 AM.
#9
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- Bad Company
- 1,001 posts
Member
Posted 29 April 2013 - 10:14 AM
Well, I for one had massive memory leaks, even 12GB of Ram not enough. Eventually I slapped in 24Gb of memory to at least delay the crash. I improved stability before that by moving PhysX to Processor and turning off every process I could, including Windows explorer. Turning off Windows explorer together with all of the above resulted in an increase in stability, leaving explorer enabled and 12Gb of Ram resulted in the fps bug/Freeze screen/CTD issue in at least 60% of cases, or the framerate dropping to 12 and never recovering after that in game.
Blue screen of death with memory allocation errors, CTD, the whole lot. Been there done that. Some people cannot now even run the game with 16Gb.
Looking at the omicron.log file shows that buffers are still not being freed properly on shutdown of MWO.
I will forbear to comment further, but the shoe should fit nicely, by now ...
There you go, feel free to use this:
BackupNameAttachment=" Build(4418) 29 Apr 13 (02 17 38)" -- used by backup system
Log Started at 04/29/13 02:17:38
Running 32 bit version
Executable: I:\Mech Warrior\MechWarrior Online\Bin32\MWOClient.exe
FileVersion: 3.4.1.4418
ProductVersion: 3.4.1.4418
Using STLport C++ Standard Library implementation
Added MOD directory <engine> to CryPak
Executable Command Line: "I:\Mech Warrior\MechWarrior Online\Bin32\MWOClient.exe" flowthru
Total number of logical processors: 8
Number of available logical processors: 8
Total number of system cores: 4
Number of cores available to process: 4
Processor 0:
CPU: Intel Intel® Core™ i7 CPU 950 @ 3.07GHz
Family: 6, Model: 10, Stepping: 5
FPU: On-Chip
CPU Speed (estimated): 3.0 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
Processor 1:
CPU: Intel Intel® Core™ i7 CPU 950 @ 3.07GHz
Family: 6, Model: 10, Stepping: 5
FPU: On-Chip
CPU Speed (estimated): 3.0 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
Processor 2:
CPU: Intel Intel® Core™ i7 CPU 950 @ 3.07GHz
Family: 6, Model: 10, Stepping: 5
FPU: On-Chip
CPU Speed (estimated): 3.0 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
Processor 3:
CPU: Intel Intel® Core™ i7 CPU 950 @ 3.07GHz
Family: 6, Model: 10, Stepping: 5
FPU: On-Chip
CPU Speed (estimated): 3.0 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'sys_spec_Quality' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'r_ssreflections' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_UseEdgeAA' is not missing in default
Windows 7 64 bit (build 6.1.7600)
System language: English
Windows Directory: "C:\Windows"
Prerequisites...
* Installation of KB940105 hotfix required: no! (either not needed or already installed)
Local time is 02:17:39 04/29/13, system running for 335 minutes
24568MB physical memory installed, 22029MB available, 4095MB virtual memory installed, 10 percent of memory in use
PageFile usage: 28MB, Working Set: 19MB, Peak PageFile usage: 28MB,
Current display mode is 1920x1080x32, (Unknown graphics card)
IBM enhanced (101/102-key) keyboard and 22+ button mouse installed
--------------------------------------------------------------------------------
Stream Engine Initialization
GameName: MechWarrior Online
BuildTime: Apr 23 2013 15:58:21
Windows Error Reporting is enabled setting exception handler
Font initialization
Physics initialization
Sound initialization
<Sound> Initializing AudioDevice now!
<Sound> Initialize FMOD with dynamic memory callbacks
<Sound> Starting to initialize Windows Audio Session API output!
<Sound> Drivers found: 3
<Sound> Available drivers:
1. Speakers (Realtek High Definition Audio)
2. Realtek Digital Output (Realtek High Definition Audio)
3. Realtek Digital Output(Optical) (Realtek High Definition Audio)
<Sound> FmodEx-AudioDevice: Now running on driver: Speakers (Realtek High Definition Audio)
<Sound> Using speaker mode: FMOD_SPEAKERMODE_STEREO
<Sound> Initializing FMOD-EX now!
<Sound> Initialized FMOD-EX
<Sound> Record config is set to autodetect using record driver 0
<Sound> Using FMOD version: 00044004 and internal 00044004!
<Sound> Initializing SoundSystem now!
Renderer initialization
[Error] NVAPI: Unable to get SLI state (-113)
used GeomInstancingThreshold is 8
Localized language content(english) not available or modified from the original installation.
Localized language content(english) not available or modified from the original installation.
Network initialization
[net] using iocp socket io management
network hostname: Me-PC
ip:197.243.209.167
[Network Version]: RELEASE PURE CLIENT
MovieSystem initialization
Console initialization
Time initialization
Input initialization
AI initialization
Initializing Animation System
Initializing 3D Engine
Initializing default materials...
Script System Initialization
Entity system initialization
Initializing AI System
i_mouse_accel = 0 [DUMPTODISK]
[Warning] Unknown command: cl_joystick_gain
[Warning] Unknown command: cl_joystick_gain
[Warning] Unknown command: cl_joystick_sensitivity
[Warning] Unknown command: setting
[Warning] Unknown command: cl_joystick_throttle_range
[Warning] Unknown command: cl_joystick_invert_throttle
i_joystick_buffered = 0 []
[Warning] Unknown command: supposed
i_mouse_smooth = 0 [DUMPTODISK]
i_mouse_accel = 0 [DUMPTODISK]
[Warning] Unknown command: cl_sensitivity
r_TexturesStreaming = 0 [REQUIRE_APP_RESTART]
[PlayerProfiles] Login of user 'Me' successful.
[PlayerProfiles] Found 2 profiles.
Profile 0 : 'Hammerhai'
Profile 1 : 'default'
[GameProfiles]: Successfully activated profile 'Hammerhai' for user 'Me'
Patch Complete Received
Patch Complete Received
Patch Complete Received
Patch Complete Received
============================ Loading level mechlab ============================
======== mechlab is loaded in 4.2 sec ========
sv_gamerules = TrainingGrounds []
============================ Loading level frozencity ============================
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.4 sec
Initializing default materials...
CGameRules::OnClientEnteredGame: Client has entered the game.
[Error] [UIAction] HUD (0): UIElement does not have object _root.mcMain.mcCurrentLayout.mcSpecHud.SetName
======== frozencity is loaded in 14.1 sec ========
CHAT SYSTEM- Hammerhai to No Pilot:
killed
CHAT SYSTEM- Hammerhai to No Pilot:
killed
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.2 sec
Ammo Pool Statistics:
[Error] Runaway thread
[Error] Runaway thread
[Error] <Flash> ActionScript Memory leaks in movie 'Libs/UI/HUD\Common\HUDMain.gfx', including 288 string nodes [Libs/UI/HUD\Common\HUDMain.gfx]
[Error] <Flash> Leaked string content: 'SetMapRot', 'CheckStop', 'BGCloseTween', 'StartCloseBGTween', 'BGOpenTween', 'StartOpenBGTween', 'StopAllBGTweens', 'SetLancemateData', 'ResetDetailedInfo', 'SetDetailedInfoComponentStrings', 'SetDetailedInfoDamage', 'SetDetailedInfoType', 'ShowDetialedInfo', 'UpdateDistanceCache', 'UpdateStatusesCache', 'UpdateStatuses' [Libs/UI/HUD\Common\HUDMain.gfx]
System Shutdown
WER: Running CryEngine Exception Handler
WER: Creating Crash Dump
WER: Attempting to load DBGHELP.DLL
WER: DBGHELP.DLL Located
WER: Creating Crash Dump File
WER: Crash Dump File Created writing dump data
Saved dump file to 'user\crashdump.dmp'
Blue screen of death with memory allocation errors, CTD, the whole lot. Been there done that. Some people cannot now even run the game with 16Gb.
Looking at the omicron.log file shows that buffers are still not being freed properly on shutdown of MWO.
I will forbear to comment further, but the shoe should fit nicely, by now ...
There you go, feel free to use this:
BackupNameAttachment=" Build(4418) 29 Apr 13 (02 17 38)" -- used by backup system
Log Started at 04/29/13 02:17:38
Running 32 bit version
Executable: I:\Mech Warrior\MechWarrior Online\Bin32\MWOClient.exe
FileVersion: 3.4.1.4418
ProductVersion: 3.4.1.4418
Using STLport C++ Standard Library implementation
Added MOD directory <engine> to CryPak
Executable Command Line: "I:\Mech Warrior\MechWarrior Online\Bin32\MWOClient.exe" flowthru
Total number of logical processors: 8
Number of available logical processors: 8
Total number of system cores: 4
Number of cores available to process: 4
Processor 0:
CPU: Intel Intel® Core™ i7 CPU 950 @ 3.07GHz
Family: 6, Model: 10, Stepping: 5
FPU: On-Chip
CPU Speed (estimated): 3.0 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
Processor 1:
CPU: Intel Intel® Core™ i7 CPU 950 @ 3.07GHz
Family: 6, Model: 10, Stepping: 5
FPU: On-Chip
CPU Speed (estimated): 3.0 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
Processor 2:
CPU: Intel Intel® Core™ i7 CPU 950 @ 3.07GHz
Family: 6, Model: 10, Stepping: 5
FPU: On-Chip
CPU Speed (estimated): 3.0 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
Processor 3:
CPU: Intel Intel® Core™ i7 CPU 950 @ 3.07GHz
Family: 6, Model: 10, Stepping: 5
FPU: On-Chip
CPU Speed (estimated): 3.0 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'sys_spec_Quality' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'r_ssreflections' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_UseEdgeAA' is not missing in default
Windows 7 64 bit (build 6.1.7600)
System language: English
Windows Directory: "C:\Windows"
Prerequisites...
* Installation of KB940105 hotfix required: no! (either not needed or already installed)
Local time is 02:17:39 04/29/13, system running for 335 minutes
24568MB physical memory installed, 22029MB available, 4095MB virtual memory installed, 10 percent of memory in use
PageFile usage: 28MB, Working Set: 19MB, Peak PageFile usage: 28MB,
Current display mode is 1920x1080x32, (Unknown graphics card)
IBM enhanced (101/102-key) keyboard and 22+ button mouse installed
--------------------------------------------------------------------------------
Stream Engine Initialization
GameName: MechWarrior Online
BuildTime: Apr 23 2013 15:58:21
Windows Error Reporting is enabled setting exception handler
Font initialization
Physics initialization
Sound initialization
<Sound> Initializing AudioDevice now!
<Sound> Initialize FMOD with dynamic memory callbacks
<Sound> Starting to initialize Windows Audio Session API output!
<Sound> Drivers found: 3
<Sound> Available drivers:
1. Speakers (Realtek High Definition Audio)
2. Realtek Digital Output (Realtek High Definition Audio)
3. Realtek Digital Output(Optical) (Realtek High Definition Audio)
<Sound> FmodEx-AudioDevice: Now running on driver: Speakers (Realtek High Definition Audio)
<Sound> Using speaker mode: FMOD_SPEAKERMODE_STEREO
<Sound> Initializing FMOD-EX now!
<Sound> Initialized FMOD-EX
<Sound> Record config is set to autodetect using record driver 0
<Sound> Using FMOD version: 00044004 and internal 00044004!
<Sound> Initializing SoundSystem now!
Renderer initialization
[Error] NVAPI: Unable to get SLI state (-113)
used GeomInstancingThreshold is 8
Localized language content(english) not available or modified from the original installation.
Localized language content(english) not available or modified from the original installation.
Network initialization
[net] using iocp socket io management
network hostname: Me-PC
ip:197.243.209.167
[Network Version]: RELEASE PURE CLIENT
MovieSystem initialization
Console initialization
Time initialization
Input initialization
AI initialization
Initializing Animation System
Initializing 3D Engine
Initializing default materials...
Script System Initialization
Entity system initialization
Initializing AI System
i_mouse_accel = 0 [DUMPTODISK]
[Warning] Unknown command: cl_joystick_gain
[Warning] Unknown command: cl_joystick_gain
[Warning] Unknown command: cl_joystick_sensitivity
[Warning] Unknown command: setting
[Warning] Unknown command: cl_joystick_throttle_range
[Warning] Unknown command: cl_joystick_invert_throttle
i_joystick_buffered = 0 []
[Warning] Unknown command: supposed
i_mouse_smooth = 0 [DUMPTODISK]
i_mouse_accel = 0 [DUMPTODISK]
[Warning] Unknown command: cl_sensitivity
r_TexturesStreaming = 0 [REQUIRE_APP_RESTART]
[PlayerProfiles] Login of user 'Me' successful.
[PlayerProfiles] Found 2 profiles.
Profile 0 : 'Hammerhai'
Profile 1 : 'default'
[GameProfiles]: Successfully activated profile 'Hammerhai' for user 'Me'
Patch Complete Received
Patch Complete Received
Patch Complete Received
Patch Complete Received
============================ Loading level mechlab ============================
======== mechlab is loaded in 4.2 sec ========
sv_gamerules = TrainingGrounds []
============================ Loading level frozencity ============================
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.4 sec
Initializing default materials...
CGameRules::OnClientEnteredGame: Client has entered the game.
[Error] [UIAction] HUD (0): UIElement does not have object _root.mcMain.mcCurrentLayout.mcSpecHud.SetName
======== frozencity is loaded in 14.1 sec ========
CHAT SYSTEM- Hammerhai to No Pilot:
killed
CHAT SYSTEM- Hammerhai to No Pilot:
killed
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.2 sec
Ammo Pool Statistics:
[Error] Runaway thread
[Error] Runaway thread
[Error] <Flash> ActionScript Memory leaks in movie 'Libs/UI/HUD\Common\HUDMain.gfx', including 288 string nodes [Libs/UI/HUD\Common\HUDMain.gfx]
[Error] <Flash> Leaked string content: 'SetMapRot', 'CheckStop', 'BGCloseTween', 'StartCloseBGTween', 'BGOpenTween', 'StartOpenBGTween', 'StopAllBGTweens', 'SetLancemateData', 'ResetDetailedInfo', 'SetDetailedInfoComponentStrings', 'SetDetailedInfoDamage', 'SetDetailedInfoType', 'ShowDetialedInfo', 'UpdateDistanceCache', 'UpdateStatusesCache', 'UpdateStatuses' [Libs/UI/HUD\Common\HUDMain.gfx]
System Shutdown
WER: Running CryEngine Exception Handler
WER: Creating Crash Dump
WER: Attempting to load DBGHELP.DLL
WER: DBGHELP.DLL Located
WER: Creating Crash Dump File
WER: Crash Dump File Created writing dump data
Saved dump file to 'user\crashdump.dmp'
#10
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- Bad Company
- 1,001 posts
Member
Posted 29 April 2013 - 10:25 AM
Note that r_texturesstreaming is the only thing left over from the CB override file created for Forest colony. At least at one stage leaving this command in there improved framerates in game by about 20. (say about 2-3 weeks back)
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