50 replies to this topic

[Kyle Polulak]

Crashed to Desktop? Fatal Error? Frozen? Let us know what happened here!

Please attempt to respond to the following questions in your responses:

• Was any error message provided with the crash, if so, which?
  
• Where in the game or menus did the crash occur?
  
• What steps had been taken prior to the crash occurring?
  
• Does the crash re-occur for you if repeating those same steps?
  
• What are your video settings, did you change them since last patch?
  
• What are your System specs? (You can include them in a [spoiler] [ /spoiler]

In some cases we've seen that deleting the shaders folder and relaunching the game will solve these crashes and related issues.



Simply delete the shaders folder located here by default:

C:\Games\Piranha Games\MechWarrior Online\USER\Shaders

Otherwise, please use our new repair tool, which will verify your game directory files and repair any file issues:
http://mwomercs.com/...public-release/

Remember to contact us at support@mwomercs.com with your dxdiag for additional 1-to-1 support from our Game Masters!

[MountainCopper]

Still freezing like before. This time in my 3rd game after the patch mid-game. For my more detailed description please read my other posts.

Also, we just had a bug where a X-5 could not cap the enemy base. Simply did not trigger with multiple tries on the desert map. And again, just now, a Spider could not cap a resource point... only began capping, as I also entered the capping area.
There seem to be an issue, that some mechs are completely unable to cap in the current match?

Edited by GoldenFleece, 04 June 2013 - 12:04 PM.

[Skunk Wolf]

No problems last patch.

Patched, hangs up mid game, usually during some fireworks.

Deleting shanders and running tool.

Attempting again.

[Sasha Volkova]

Had no problems ever.
But now I crash when messing around in the mechlab.
Namely when applying paint.

• Got no message upon crash.
  
• In the mechlap when applying paint.
  
• I ran 4 games in the testing grounds to see the awesome shake of JJ's (BTW I LOVE THAT CHANGE xD - bye bye popturds!)
  
• The crash happened twice now - both times when applying paint.
  
• Settings : Max everything - like I have been running the entire last month :b

Edited by 0okami, 04 June 2013 - 02:35 PM.

[RighteousFury]

Was confident at first since I had no more crashs/blackscreens for a while.

Then when I just thought everything was fine I suddenly had black screen again. When it came back the game was laggy as usual so I tabbed out waited a few secs and then clicked on the taskbar logo of MWO again (wich helped usualy) but it was still incredibly laggy!
I even shot some stalker Pilot in the back (was map start and I was looking at him be4 the blackscreen; Terribly sorry bout that whoever that was!)

Opened Teamsay to say i was sorry but then I crashed back to Desktop with the message that Windows (7) had restarted my nvidia Display Drivers "successfully" or something. After that the game was closed and I had to relaunch it.

As far as I know this driver restarting is a win7 thing when some process is not responding for too long?

[Butane9000]

Okay, so far since I've patched I have not encountered the black screen/malformed packet crash. However I did just encounter a crash as I attempted to quit a match early after I had died.

I did receive a message saying that Mechwarrior Online had stopped working (a windows pop up) but no other details.

Edit: Attempted to recreate the issue to no success. Might have been a 1 time issue. However there was significant lag time in leaving match and returning to mech bay.

Edited by Butane9000, 04 June 2013 - 04:02 PM.

[jamesajones5]

I was playing as a BJ-1X on the forest colony when my game froze, but maintained playing ambient sounds for about one minute before the game crashed to the desktop. This happens about once in two dozen games.

Was any error message provided with the crash, if so, which?
None.

Where in the game or menus did the crash occur?
Crash occurred in match, about one minute into the match when teams were starting to land lrm hits on one another.

What steps had been taken prior to the crash occurring?
n/a

Does the crash re-occur for you if repeating those same steps?
n/a

What are your video settings, did you change them since last patch?
1980x1020, fullscreen, high. No settings have been changed since last patch.

What are your System specs? (You can include them in a

Spoiler

[ /spoiler]

Spoiler

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Model TP67XE
System Type x64-based PC
Processor Intel® Core™ i5-2500K CPU @ 3.30GHz, 3299 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 4.6.4, 12/15/2011
SMBIOS Version 2.7
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.98 GB
Available Physical Memory 2.56 GB
Total Virtual Memory 8.50 GB
Available Virtual Memory 1.85 GB
Page File Space 530 MB

Omicron dump:
[spoiler]Number of available logical processors: 4
Total number of system cores: 4
Number of cores available to process: 4
Processor 0:
CPU: Intel Intel® Core™ i5-2500K CPU @ 3.30GHz
Family: 6, Model: 10, Stepping: 7
FPU: On-Chip
CPU Speed (estimated): 3.2 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabledProcessor 1:
CPU: Intel Intel® Core™ i5-2500K CPU @ 3.30GHz
Family: 6, Model: 10, Stepping: 7
FPU: On-Chip
CPU Speed (estimated): 3.2 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
Processor 2:
CPU: Intel Intel® Core™ i5-2500K CPU @ 3.30GHz
Family: 6, Model: 10, Stepping: 7
FPU: On-Chip
CPU Speed (estimated): 3.2 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabledProcessor 3:
CPU: Intel Intel® Core™ i5-2500K CPU @ 3.30GHz
Family: 6, Model: 10, Stepping: 7
FPU: On-Chip
CPU Speed (estimated): 3.2 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'sys_spec_Quality' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'r_ssreflections' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_UseEdgeAA' is not missing in default
Windows 7 64 bit SP 1 (build 6.1.7601)
System language: English
Windows Directory: "C:\Windows"
Prerequisites...
* Installation of KB940105 hotfix required: no! (either not needed or already installed)
Local time is 19:53:44 06/04/13, system running for 18629 minutes
8173MB physical memory installed, 3419MB available, 4095MB virtual memory installed, 58 percent of memory in use
PageFile usage: 28MB, Working Set: 19MB, Peak PageFile usage: 28MB,
Current display mode is 1920x1080x32, (Unknown graphics card)
IBM enhanced (101/102-key) keyboard and 16+ button mouse installed
--------------------------------------------------------------------------------
Stream Engine Initialization
GameName: MechWarrior Online
BuildTime: Jun 3 2013 16:04:02
Windows Error Reporting is enabled setting exception handler
Font initialization
Physics initialization
Sound initialization
<Sound> Initializing AudioDevice now!
<Sound> Initialize FMOD with dynamic memory callbacks
<Sound> Starting to initialize Windows Audio Session API output!
<Sound> Drivers found: 3
<Sound> Available drivers:
1. Speakers (Realtek High Definition Audio)
2. Realtek Digital Output(RCA) (Realtek High Definition Audio)
3. Realtek Digital Output (Realtek High Definition Audio)
<Sound> FmodEx-AudioDevice: Now running on driver: Speakers (Realtek High Definition Audio)
<Sound> Using speaker mode: FMOD_SPEAKERMODE_5POINT1
<Sound> Initializing FMOD-EX now!
<Sound> Initialized FMOD-EX
<Sound> Record config is set to autodetect using record driver 0
<Sound> Using FMOD version: 00044004 and internal 00044004!
<Sound> Initializing SoundSystem now!
Renderer initialization
[Error] NVAPI: Unable to get SLI state (-113)
used GeomInstancingThreshold is 8
Localized language content(english) not available or modified from the original installation.
Localized language content(english) not available or modified from the original installation.
Network initialization
[net] using iocp socket io management
network hostname: MrJones-Biostar
ip:192.168.1.140
[Network Version]: RELEASE PURE CLIENT
MovieSystem initialization
Console initialization
Time initialization
Input initialization
AI initialization
Initializing Animation System
Initializing 3D Engine
Initializing default materials...
Script System Initialization
Entity system initialization
Initializing AI System
[PlayerProfiles] Login of user 'Mr Jones' successful.
[PlayerProfiles] Found 2 profiles.
Profile 0 : 'jamesajones5'
Profile 1 : 'default'
[GameProfiles]: Successfully activated profile 'jamesajones5' for user 'Mr Jones'
Patch Complete Received
Patch Complete Received
Patch Complete Received
Patch Complete Received
Patch Complete Received
============================ Loading level mechlab ============================
======== mechlab is loaded in 3.3 sec ========
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.3 sec
Game rules class: Assault
============================ PrepareLevel forestcolony_snow ============================
Initializing default materials...
[Error] Runaway thread
Coolant flush initialized: 1 : 0
Coolant flush post init: 1 : 0
Coolant flush initialized: 1 : 1
Coolant flush post init: 1 : 1
======== forestcolony_snow is loaded in 13.8 sec ========

[Braidedheadman]

A new patch; first game played; softlocked after ~3 minutes.

Not going to bother answering all the same tedious questions again. Nothing has changed. Literally. But, Oh! Look! A shiny new mech? And a paint scheme made famous by an old tank! Me Gusta! /sarcasm

[Krazy Kat]

Three days without a crash! The "malformed packet" bug seems to be fixed!

Great job PGI. And thanks Niko.

Edited by Krazy Kat, 06 June 2013 - 04:21 PM.

[Hexenhammer]

I crashed on my first game after patching. While the teams were still populating the grame froze up. I had to three finger salute to kill MWO. Only MWO was locked up. I rebooted the game and everything seemed to work.

[King Arthur IV]

omg this patch!!!! solved all my problems!!!

before the patch i was crashing every second game. now i crash every game. instead of teasing me to play or try play, mwo is telling me to just not play. i crash because i play, so dont play and you wont crash........... i should of thought of this earlier.

[Ransack]

for the first time in months, I did not have a single crash.

Yipee Ki freakin yay!

[Vivicect0r]

After the last patch, I am getting a freeze nearly every game. Great job!

[saintchuck]

Lock ups are back in full force.

Edit: Yep, time for another break for month or two. Don't forget to put the fix in the patch notes so we know to come back.

Edit2: And fix the LRMs.

Edited by saintchuck, 05 June 2013 - 01:05 PM.

[BookWyrm]

"The Session Was Lost" error received repeatedly since patch. Usually in the main game window, mech lab, and when trying to connect to the game, or begin a drop.

The Session Was Lost, The Session Was Lost, The Session Was Lost. Take that and multiply it by one hundred and that's a fair description of a 2-3 hour play session.

I did not have this issue before most recent patch. Everything is up to date. My network connection is fine. I used the repair tool. I even swore a few times at the computer screen just to see if that did it.

Edited by BookWyrm, 05 June 2013 - 01:15 PM.

[Braidedheadman]

Daily softlock, reporting in. First two three games of the day. Both All softlocked < 1 minute of play.

Fix this **** if you ever want my money.

That is all.

Edited by Braidedheadman, 05 June 2013 - 06:16 PM.

[Nathaniel Hazen]

I just patched the game and crashed before even entering my match in the first two matches I attempted.

What happened: I started up the game, went into the mechlab, selected my Catapult-C4 (I had to see the new LRM changes), hit launch, and a few seconds into the match loading screen I got kicked to my desktop with the following error.

"CryEngine Error

FRead did not read expected number of byte from file, only 128 of 0 bytes read"

The exact same process happened the second time, only this time I had selected my Jenner-7K, with the exact same error message popping up. This has never happened to me before the current patch.

Edit: The first match I was loading into Caustic Valley, and the second match I was loading into Forest Colony Snow, if that helps.

Second Edit: For the third time in a row I have experienced the CryEngine Error. This time, it was after deleting the shaders folder and restarting the game. I had my Catapult-C4 and was loading into Forest Colony Snow again. I made it as far as the black bars framing the top and bottom of my cockpit screen appearing this time before the crash happened.

Edited by Caedwyr Amser, 05 June 2013 - 06:27 PM.

[Xanderprime]

This patched fixed my crashes to the starting screen. No longer need to use a VPN for a stable game. Good job!

[Mrllamaface]

I have noticed a few lag spikes this patch, nothing horrible usually last about a sec or two.

[Dazzer]

• Game ran perfectly before the 21st may patch , new patch has not fixed it. Just rewind the code to the before the 21st May and this problem go´s away.
  
• 
  
• Was any error message provided with the crash, if so, which?
  
• No
  
• Where in the game or menus did the crash occur?
  
• In game right just after the start up animation
  
• What steps had been taken prior to the crash occurring?
  
• game was patched and booted up as normal
  
• Does the crash re-occur for you if repeating those same steps?
  
• no can only patch once now happens every time I start a game
  
• What are your video settings, did you change them since last patch?
  
• nothing