16 replies to this topic

[Malagant]

I broke down and purchased the Phoenix Overlord Package today. I'm curious, how long will it take to update my account with the goodies? Should it be instantaneous? Or does someone have to manually update it?

[xRatas]

Next patch, says so in latest patch notes.

[PPVRaid3n]

Im also waiting for my unlocks mechs . I purchased it yesterday evening and didnt get anything.

The only thing i got is less money in my pants

Edited by PPVRaid3n, 15 October 2013 - 11:03 PM.

[Egomane]

You should probably recieve them with the next service downtime on friday.

[PPVRaid3n]

Egomane, on 15 October 2013 - 11:46 PM, said:

You should probably recieve them with the next service downtime on friday.

ah ok thx

[Anubis Ka]

Egomane, on 15 October 2013 - 11:46 PM, said:

You should probably recieve them with the next service downtime on friday.

Would you be able to have PGI make this an official statement? When I complained on the forum I am just told to report it and I only get an automatic reply that acknowledges my support request but then I never receive any information. I had the Phoenix purchased and cancelled it months ago. I have repurchased the Overlord Package on 10-12-13 bank cleared payment and all so now I am US $80 short watching others in their Battlemasters.

I still beat the {Scrap} out of them in my Atlas

Edited by Anubis Ka, 16 October 2013 - 05:38 AM.

[Caswallon]

Anubis Ka, on 16 October 2013 - 04:29 AM, said:

Would you be able to have PGI make this an official statement? When I complained on the forum I am just told to report it and I only get an automatic reply that acknowledges my support request but then I never receive any information. I had the Phoenix purchased and cancelled it months ago. I have repurchased the Overlord Package on 10-12-13 back cleared payment and all so now I am US $80 short watching others in their Battlemasters.

Read the release notes sir they already did:

Quote

[color=#959595]It’s an exciting day! Today we’re releasing pre-ordered content to all players who purchased Project Phoenix. You’re among the first to pilot these mean machines! Project Phoenix is still on sale for a limited time with an end-date to be announced soon. Moving forward, Project Phoenix packages will be delivered during the regular maintenance period following your order (typically Tuesdays and Fridays around 10am PDT). We’re already drooling over Sabre Reinforcements..[/color]

Also if your one of those that cancelled and repurchased you should appreciate that the very act of doing that may have added a wrinkle in your account that might make re delivery a little slow. It was your choice to cancel which you admit they honored. So making complaints about a slow redelivery came over as just a tad petulant to me.

That said, you paid you money and do deserve your goods. Wait till Friday, hopefully they will arrive for you sometime then.

[Anubis Ka]

Caswallon, on 16 October 2013 - 05:28 AM, said:

Read the release notes sir they already did:
[/size]

Also if your one of those that cancelled and repurchased you should appreciate that the very act of doing that may have added a wrinkle in your account that might make re delivery a little slow. It was your choice to cancel which you admit they honored. So making complaints about a slow redelivery came over as just a tad petulant to me.

That said, you paid you money and do deserve your goods. Wait till Friday, hopefully they will arrive for you sometime then.

I'm not going to make a long issue on this, but some people I know added the saber reinforcement and are still waiting for it to unlock as well as new folks purchasing the Overlord.

Besides other problems, are you are saying that I am being punished and somehow I deserve it?

[Caswallon]

Anubis Ka, on 16 October 2013 - 05:43 AM, said:

Besides other problems, are you are saying that I am being punished and somehow I deserve it?

Oh good grief sir no!

You paid your money you deserve your goods. Is that clear enough now?

I am merely pointing out that the added convolution of a refund/repurchase AFTER the cut off for refunds (indicating to me there may be a 3 day payment clearance cycle they can't get around) might have slowed things down.

I think you came across as a bit pre emptory in your original post given this, but regardless, you paid, you should get. From what I have gathered on the forums it ought to arrive Friday that's all. If it doesn't then you have every right to send up a support ticket about it.

I was not aware of any issue with the sabre package like the one you mentioned - I personally didn't consider that a good enough deal to buy so am ignorant of it.

[Banichi]

Well i purchased the Overlord package and have not received mine yet. Money is taken out but this site does nto even show that i purchased one. Submitted tickets with receipts from Paypal, and a redacted bank account showing the transaction was done minus the eighty dollars. Have yet to even receive a response back from PGI let alone any of the goods that i was supposed to receive yesterday at patch time.

[Damian Frost]

Anubis Ka, on 16 October 2013 - 05:43 AM, said:

I'm not going to make a long issue on this, but some people I know added the saber reinforcement and are still waiting for it to unlock as well as new folks purchasing the Overlord.

Besides other problems, are you are saying that I am being punished and somehow I deserve it?

I believe the update was for the ones who ordered prior to the cut-off date with no refunds, you certainly deserve your stuff, but I believe it will be in the next update. As far as the sabre package, http://mwomercs.com/...cement-package/ I believe it says there on the link that they won't be delivered until Dec.17th.

Edited by Damian Frost, 16 October 2013 - 08:57 AM.

[Anubis Ka]

Thanks for the info guys, I appreciate the help. I guess I don't feel so bad since other are in the same boat as I am.
I'll wait until Friday I guess.

[Joekull]

PPVRaid3n, on 15 October 2013 - 11:01 PM, said:

Im also waiting for my unlocks mechs . I purchased it yesterday evening and didnt get anything.

The only thing i got is less money in my pants

i have the same problem too

[11kodiak11]

Yeah I bought and have not received either. I really am not happy that no response from support and my money is gone. Does uninstalling and reinstalling not fix problem. You are still patching by installing. They should have patched each day after release to account for this problem.

However it does say it in the Patch notes so its not like they didnt tell us

Edited by 11kodiak11, 16 October 2013 - 11:06 AM.

[BugsBunny]

I paid $ 80 for project Phoenix, but 15 October I received a long-awaited package, what's the problem?what for a Scam?

[Caswallon]

Anubis Ka, on 16 October 2013 - 09:27 AM, said:

Thanks for the info guys, I appreciate the help. I guess I don't feel so bad since other are in the same boat as I am.
I'll wait until Friday I guess.

Just askin'

Did they come through for you (& others mentioned here as well I guess) yet?

[BugsBunny]

I contacted the support and I helped