16 replies to this topic

[Redshift2k5]

Installed a new Radeon HD 7770 a few weeks ago. Left the game for a few weeks due to new baby(The day I installed the new GPU!).

It runs the game well, I'm able to get much better visuals at 45-60 frames per second. HOWEVER I intermittently have a game freeze where the video freezes, then the screen blacks out, then goes grey, then the game resumes.

Windows has logged a series of video hardware errors, details can be seen in the quote below.

Uninstalled previous drivers and reinstalled new drivers multiple times, tried various changes to game settings, etc. Anything we can do to salvage this?

Quote

Source
Windows

Summary
Video hardware error

Date
‎08/‎28/‎13 1:56 PM

Status
Not reported

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Files that help describe the problem
WD-20130828-1356.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8007FEB010
BCP2: FFFFF88006D5FDB8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

[evilC]

The only thing I can really think of is this:

Try disabling Aero.
Right click desktop -> Personalize
Scroll to bottom, select "Windows 7 Basic".

Also, maybe turn down any other niceties - animation, transparency etc.

The reason I say this is because sometimes while in a game, windows detects that your machine is very stressed, and tries to disable Aero to "help".
This tabs you out of the game normally, but I could see this process breaking, and causing the video card to crash.

This is the mechanism I am talking about:

So, by setting windows to the basic scheme before you run the game, it should mean that this window does not try to pop up, which I think may be causing the crash.

Edited by evilC, 28 August 2013 - 09:46 AM.

[Redshift2k5]

Worth a try!

[StainlessSR]

This sounds like a video driver crash. I used to have the same problem with my MSI hd6770 and my son's MSI hd7770. I had to underclock the memory on the vid card by 100 for this to stop happening. I thought it was just due to MSI setting the stock clock rate too high as it was two different makes by the same vendor.

Edited by StainlessSR, 28 August 2013 - 10:21 AM.

[Redshift2k5]

StainlessSR, on 28 August 2013 - 10:18 AM, said:

This sounds like a video driver crash. I used to have the same problem with my MSI hd6770 and my son's MSI hd7770. I had to underclock the memory on the vid card by 100 for this to stop happening. I thought it was just due to MSI setting the stock clock rate too high as it was two different makes by the same vendor.

StainlessSR, on 28 August 2013 - 10:18 AM, said:

This sounds like a video driver crash. I used to have the same problem with my MSI hd6770 and my son's MSI hd7770. I had to underclock the memory on the vid card by 100 for this to stop happening. I thought it was just due to MSI setting the stock clock rate too high as it was two different makes by the same vendor.

Previous suggestion did not fix the issue. Suggestion #2 is to underclock my card? how would I do that?

[evilC]

I would also look at your PSU.
Normally the reason an underclock of the card works is because your PSU is unable to keep up with the card at full whack.

[Altair Fenix]

I'm not sure you have a problem. I've seen this happen on my system also since the last patch and others I am gaming with at the time see the freeze also at the same time. This may be a server issue? Way back we used to get CTD quite often but then they fixed some netcode and that stopped. This maybe some of the same issues but the software now recovers.

[Redshift2k5]

evilC, on 28 August 2013 - 10:49 AM, said:

I would also look at your PSU.
Normally the reason an underclock of the card works is because your PSU is unable to keep up with the card at full whack.

Brand new powersupply, TR2 500w Thermaltake

[Deathsiege]

evilC, on 28 August 2013 - 10:49 AM, said:

I would also look at your PSU.
Normally the reason an underclock of the card works is because your PSU is unable to keep up with the card at full whack.

This. I recently upgraded my gpu which began to "stutter". Come to find out my new card needed 28amps to run properly whereas my dell p.o.s. was only 15amps. Not wattage, amps. I believe yours requires 23amps.

Edited by Deathsiege, 28 August 2013 - 11:14 AM.

[StainlessSR]

evilC, on 28 August 2013 - 10:49 AM, said:

I would also look at your PSU.
Normally the reason an underclock of the card works is because your PSU is unable to keep up with the card at full whack.

I have a 675w psu (52amp 12v+). I have since upgraded to an Nvidia 650ti boost which has a higher draw and have had no problems so for me it was not a case of overdraw. I did research and the values that MSI had the card set at was above the stock reference (which is what I changed it to). Also, nice post of the vid I didn't think of doing that.

Edited by StainlessSR, 28 August 2013 - 11:48 AM.

[evilC]

Is the BIOS on the card the latest version?

[Redshift2k5]

Underclocked the card. so far so good! Tried setting it back to the original settings for one match, it froze three times.

[StainlessSR]

I am glad that helped, it seems that card makers (corporate management) may be using lower quality parts (just to save a few cents and increase profits) for the base cards and so some cards are unable to run as they (the engineers) have them set.

[Dragoon20005]

StainlessSR, on 29 August 2013 - 01:18 AM, said:

I am glad that helped, it seems that card makers (corporate management) may be using lower quality parts (just to save a few cents and increase profits) for the base cards and so some cards are unable to run as they (the engineers) have them set.

this but try testing this GPU on other games and see if it does crash

if it does crash then it time to RMA the GPU

[xruzh]

i keep getting this error every time i launch the game

Unsupported video card detected! Continuing to run might lead to unexpected results or crashes. Please check the manual for further information on hardware requirements.
"AMD Radeon HD 6990" [vendor id = 0x1002, device id = 0x671d]

[StainlessSR]

xruzh,

Your card probably isn't listed in the table that tells the game how to run on it I think, several others have had this problem.

If you are able to run without any problems then have at it, but still put a ticket in on it to support@mwomercs.com

You should include full system specs
cpu
gpu
ram
os
driver version

Edited by StainlessSR, 04 September 2013 - 11:06 AM.

[Gremlich Johns]

Atlases and machineguns........