Kaijin, on 12 September 2013 - 01:21 PM, said:
I've pointed it out to [PGI] before, that the hardcore fans are the ones most likely to be forming, participating in, and recruiting to merc units, participating in PIG sanctioned events, putting on their own events, and creating websites related to the game, which is free advertising for MWO. Treated right, these BT/MW fans would continue to pump revenue into the game. Not just their own monies, but by their activities, they would be a draw to new players, who in turn would contribute financially. Censoring and/or ignoring our input, which is most often given because we want the game to be a success, is counter-intuitive.
Having given the matter more thought, I am wondering if we haven't been caught in a catch-22 situation.
Early in the Beta forums, you have only the most interested people participating in the first place (Founders), and everyone is throwing a huge assortment of ideas out there because the game is so incomplete, just about everything is up for grabs.
We get to Open Beta and open the doors to the general public, which means a greater influx of opinions about how the game should work. At the same time, the commitment level of the participants is lowered, as they only need to register an account and click the Download button to participate. The result is a wider variety of ideas, but more bad/impossible/already-rejected ones.
Since then, PGI has worked hard to get more people involved, and have clearly done that. The 10,000+ people that participated in the Sarah's Mech fundraiser is pretty unambiguous. The down-side of this is that the ratio of workable, well-thought-out ideas to random thoughts and general noise becomes less favorable. What this looks like from above is the problem. Simply put, it looks like the forums are becoming steadily less helpful as time goes on. This can also be attributed to some of the more dedicated participants leaving for one reason or another, but the sheer volume of unproductive threads will drown out the potentially useful ones very rapidly.
So good ideas get lost more easily, the posters of good ideas become increasingly frustrated and post less, and the bad ideas outnumber the good ones to an ever greater degree. Throw in the fact that contentious argument threads get more posts than idea discussions, and the outlook is rather grim.
In that environment, it isn't terribly surprising that PGI would trust their own interpretations of the gathered data over the messy forum chatter. Unfortunately, this seems to have been taken to an extreme that isn't helping MWO, but I don't know what to do about it.
It's easy to say 'listen to the forums', but it isn't that simple. 3PV is an obvious exception to this, being one of the few issues that unites a clear and overwhelming majority, but that is neither here nor there.