5 replies to this topic

[teapoted]

Hi, I've made multiple purchases in MWO and always had the MC arrive immediately.

However this time it did not and it's been a while, there's no where I can see any trace from this site about the purchase. But the funds were withdrawn from paypal and I have that receipt.

So is this normal that it takes a while nowadays or is there something wrong here.

[T0rmented]

you sir need to get in touch with support.

[Agyar30]

Niko Snow, on 23 September 2013 - 11:38 AM, said:

Please do Contact Support if you haven't already received your purchase

I have the same issue. I would be more than happy if I could contact them cause I get no answer to my emails from support... Well I got one automated message but that is all. I am getting a bit frustrated. I enjoy the game. This purchase was my first but right now I am pretty dissapointed. This is not the way I wanted to test my "cold blood"... I will miss that (sad panda) not a bigdeal. I can use the ordered MC elsewhere. I can imagine lot of stuff adds up on a weekend, but honestly you must be aware that weekends are peak-times. No support coverage during peak-times? Kinda strange to me. Besides that billing issues (I guess) should be top priorities. Whatever. I don't care. I just need the stuff I payed for as fast as possible. Pretty simple deal. As a first step any kind of answer would be awesome! Not to mention any help...

[Gruden]

Im having the same issue. Bought the 6500MC pack last night, got email from ultimatepay, shows up in my mc history here on the site, but i dont have them in game. Sent 2 emails, one before 9am eastern, and one in the middle of the day, nothing but the automatic response letting me know it got there.

I understand, small company, sometimes things get hectic. Just kind of bummed out, needed the mc for some mech bays, have lost 1 day of double exp, probably lose another 2 or 3 at this rate.

[Claive]

I am having a similar problem with my Phoenix package. I had purchased "Overlord" and then money got tight and I got a refund. Money got "untight" again and I reordered it... it would be nice if we got a "pending" message or something.... some notice that the order had been placed at least.

[Thanatos676]

Claive, on 10 October 2013 - 01:40 PM, said:

I am having a similar problem with my Phoenix package. I had purchased "Overlord" and then money got tight and I got a refund. Money got "untight" again and I reordered it... it would be nice if we got a "pending" message or something.... some notice that the order had been placed at least.

Contact support!!!, getting a refund and rebuying causes an error in their system, i had the same problem which is now resolved!